The Chairman/ CEO,
Dear Sirs,
I bought a Faber Chimney Sloaris 680 LTW + Faber Cook Top CTX 360 AI from M/S Lotus electronic supermarket, Bhopal, India, vide bill No 60C903144 dated Aug 15,2009.
The Chimney is working very well but your cook top has been giving trouble since a one. The small burner cannot be auto ignited no matter what you do. It only burns by external ignition ( match box )
The rubber lining at the lower end of the burner covering the edge does not hold while cleaning the cook top. The edge is so sharp that it would cut your finger all the time when you clean the cook top. I have cut my finger so deep that I had to get 7 stitches.
This complain has been send to your dealer in Bhopal by Lotus vide there delivery challan No 11910 date 14.11.2009 but still this problem is not solve. Either you solve this problem or change the burner . I have been talking to Mr Rakesh , from your customer care , Pune as well as your dealer but No action has been taken . The Dealer service Engineer has not been able to solve my problem as he also agree that there is some defect in the burner ( the engineer also confirm this to Mr. Jaipal of Lotus ).
Pl look into this matter and get me a solution.
Yours sincerely,
Hemendra K Navlakha
68 C I Park View,
Dhamkeda,
Kolar Road,
BHOPAL 462042. M P , INDIA
Phone:[protected]
Email : [protected]@yahoo.co.in