TO,
The Customer Service Department,
Faber Heatcraft Industries Ltd.,
Dear sirs,
Sub: Poor installation/quality of knobs of hob and subsequent problems.
On December 22nd I have purchased a FABER Hob model no.Fc- Glassy 910 Ltw and a Chimney. Recently, the hob was not working and all the operating knobs have come out. Hence, I made complaint by No.SD 1630 to Faber Service at Chennai. A service person came and checked the hob and said water has entered inside due to improper installation. When he opened the hob, I could find only a half rubber beeding and other half was not there. When questioned, he asked me back why did I not check it at the time of installation. I have demanded the beeding replacement and rectification of knobs. I expect immediate attention/rectification to my problems from Faber India.
R.MANOHARAN NAMBIAR