This is to inform you that i have purchased a faber hob hcg 604 crr ebr ci 4 burner model in bangalore harlur area in may 2017. Ever since day one had problems with the auto ignition, blackening of the utensils because of the burner issue. The technician made us purchase a one year cleaning contract worth 2450 within 3 months of purchase saying that this will help. The product is very poor quality. All burners have been replaced and just to get them to listen is very difficult. This is not meant for indian cooking and very tough to maintain. I have had a difficult 2.5 years with the product. After sales service is pathetic leaving a few sincere technicians.
I need a replacement of this product and i have asked for same over web complaint as well. No response for over 6 months. Shows that the company hardly cares about customer experience.