Below complaint till date they are not response anything.
From: Manivel Vellamuthu
Sent: Tuesday, March 15, 2011 4:23 PM
To: '[protected]@franchexpress.com'; '[protected]@franchexpress.com'
Subject: Very …. Very …. Late Delivery of courier
ICICI bank sends One courier (AWB No. S03041351 booked on 01.03.2011) for me and since I’ve not received the same upto 09.03.2011. Since I was in very urgent of it ,I requested the sender (ICICI Bank) for sending a new courier and they have again booked a new courier with penalty on me on 09.03.2011 (AWB No. S[protected]
But I have received both couriers on 14.03.2011 and when I asked the delivery man about the delay, He casually told me that “there are no other couriers in your area that’s why we waited for any other courier to be dispatched to your area and actually we discussed in our office to return back to the sender itself” Also he behaved in very poor manner with me.
When I contacted the Chengelpet office, I got only lukewarm response.
This is same happened to one of my friend in the same locality few weeks ago. Also the delivery boy who was with ST Courier earlier created the same problem by delivering the couriers addressed to one to somebody else and casually telling your house is locked (which will never happen) and behaving rudely etc.,
I request you to take necessary actions to deliver the couriers at urappakkam prompt or clarify me that you will not deliver the couriers to urappakkam so that I’ll advise my senders to refrain using Franch Express couriers.
The Screen shot of both AWB Nos. are attached for your ref.
Hope for a constructive action,