Acer India Customer Care

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

Complaint Details : Case ID is 2800147I Manufacturing defective phone lying with Acer service centre since 30 July 2018 ie 3.5months for 2nd time from 27nov delivered date IMEI NO. [protected] [protected]
Final Status :   Not Processed Yet
Company Remark : Our CSM will get in touch with you shortly
Consistent remark ???

This is to bring into your notice that Acer phone z630s is manufactured in May 2017 &
Delivered to us on 27Nov 17 & within a month battery was changed after whooping 1month in jan

Now in July, i.e within 5months of new battery, now is said battery is cause 3rd time. 

Even after intimating display is getting heat up & not battery & phone not appropriately working where is Acer Mobile Phone Co Sector heading of Delhi branch

Such service is inpalatable. 
3.5months already surpassed???
     Kindly take note of this defective phone and resolve grave issue 

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

Hi,

I am very disappointed by the warranty service provided by acer india. I purchased acer laptop with original windows licensed copy and ms installed. On dec 20th 2018 my laptop suddenly stopped working and i raised complaint with acer india, they found the issue with mboard and installed refurbished mb (Acer claims that they only replace the mb with refurbished one and not new, even in warranty support). Since they replaced the mb, the windows was not working and to my surprise they installed pirated windows and ms office. Looks like they are also cheating microsoft. After multiple complaints they agreed to install the genuine windows and ms office. While this was work in progress the refurbished mb started giving the problem with battery. I am not sure if this is the kind of service acer india provides. Big on name and low in quality of service.

I have still not received the laptop and is with company since last one 4 days… From 24th jan.

Complaint number – 2991454i and 3032023i

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

Flipkart pathetic service

Acer z630s mobile within a month onwards giving trouble hence defective

Case unresolved past 4months?   replace all

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

This is very disappointing to buy acer laptop as there are so many issues in this product. From day one i observed slowness, heating problem, rough keyboard and mouse operations, wifi and bluetooth issues. The very first complaint was for battery issue, where it was not lasting even for 30 minutes after full charge. So they checked and fixed it at acer service center. Then within a span of 6 months its dvd writer stopped working and they replaced that too. After that i realized bluetooth was not scanning nearby devices. Acer sent the technician at my place and he updated the firmware which did not fix the issue. Since wifi speed was also very slow as compare to other devices they tried to troubleshoot it and ending the replacement. To summarize till now almost all the devices (Wifi card, dvd writer, keypad, touchpad, motherboard) have been replaced and many complaints were punched for this product. Most of the warranty period went into troubleshooting and replacing its components and still we are back to square one as nothing has been fixed even after so many replacements. Last month also it was kept in service center for 2 weeks. Now again it has started giving troubles and acer wants me to send again to service center. I work from home as a recruiter and my work has suffered so much from this. I don't know what to do, this faulty product of acer has wasted all my time. Finally i have decided, i want to return this product to acer and want my entire money back as this laptop served no purpose but only troubles the day i bought it. Please arrange for return as i am fed-up with getting it fixed every other day now. I cannot take a risk to keep this faulty product. Even acer's technicians couldn't fix as there's absolutely something wrong with machine. Every now and then they keep laptop in service center for 10-15 days and it comes back with same problem, they are just wasting warranty period. I have already complaint with consumer affair docket number: 1090540 but no response till now. Pls help me.

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

Its 4th week and no one has resolved my laptop's overheating problem, not only that the first guy came when i was in gujarat he broke the fan inside the laptop and said he will replace it after 4 days another guy came installed the new fan but the speed (Rpm) of fan is slower than before and the thermal re-pasting he did was soo bad that overheating increased, after that i went to mumbai the guy came who also has no idea of the laptop and he said that play games on laptop's battery so that it doesn't overheat (Which decreases battery life) and said to use the laptop for a day and contact him next day but next day he didn't came after 2 days another guy came and said that the laptop needs another thermal re-paste, i waited 3 days no one came. Now i am in gujarat again and too afraid to ask for service since they broke my laptop last time.

One more thing its the 4th case
2947248i
2956824i
2963020i
2970725i

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

Recently i called acer india to repair my laptop as it was producing cracking noise (Speakers), they sent a engineer who put new speakers on, but the moment he turned the laptop on it does not start, they told me we will order motherboard, its been 3 weeks everytime i call acer they say awaiting spare parts. I am frustrated by their response. I think i will have to go to consumer court.

Please help me out here

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

Hello sir / madam,

Good morning!

I have purchased acer calling tablet for rs.3, 460.80 from udaan (https://udaan.com/) on 01/01/2019 but found faulty when we checked it after opening the box. There is no audio and there is a touch pad issue and both are not working properly.

I have created a return request on the same day[protected] but they have denied saying it is not refundable as per their policy but i saw there is a replacement & refund policy of 2 days (48 hours) and i have attached everything for your reference.

I raised many return requests with udaan but they have rejected saying there is no refunds or replacements. When i called them on [protected] and even though they have not responded properly. Today when i have again called they have given me the service center number of acer tech support, when i called that number there are nobody over there respond me and then i got the number of acersupport online and called their customer care number ([protected]) and they have asked me the detailed information about acer tablet, its imei number, serial number, from where i purchased etc. I have them all the information and even sent mails to them but there is no response.

It is my daughter's birthday next week and i thought to gift it to her but due to this fraud & the fake people i am unable to gift her anything.

I am fed up of these people as they have delivered me a faulty acer tablet which is not working properly.
Please take necessary action against udaan and also their vendor called shop name: pearl overseas, b15, meera complex, ground floor, office no.3, matiyala road, uttam nagar, landmark: near delhi bazaar outlet, delhi-110059. Delhi. Who sent me this faulty acer tablet through udaan express (E-commerce agent).
I request you humbly to get me the amount or the replacement of that product which is in the working condition and everything should be fine.
Hence please justify this issue, resolve it and will be very grateful & thankful to you forever.

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

I have booked an advance booking for nexa maruti and as they were not able to provide the car within the stipulated date, i wanted my money back. I have cancelled my advance booking. But my money was not given back. Nexa hyder nagar branch manager has told me that he would get me the desired car and transfer the money. They called to tirumalagerry for my maruti swift dzire and actuallly the vehicle is also ready but my advance booking is shifted or not to maruti dzire is my problem noone is talking about my money paid as a part of advance booking through acer motors.. It is booked under the name of spandana naraharai. I have a complaint against this as noone in acer mòtors is responsible with my advance booking money. Kindly look into the issue.

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

My suggestion don't go with Acer laptop any more please

If so want more feel free to call me [protected]

Name: balakrishnan.v
SNID : [protected]
Contact: [protected]

4 months back I bought Acer laptop from the date of purchase I met lot of repair in that and replaced 3 hard disk and 2 times os change.
Every complain takes 10 days to fix.
Once again laptop not booting. So I requested Acer care manager to replace my LAPTOP . He was not going to replace my laptop and again he was planning to replace my hard disk only.

From this laptop so many times I lost my confidential and business data's and I met heavy loss while using this laptop.

Following defect informations are
1. 2912534I – 14/10/2018
2. 2980764I – 10/12/2018
3. 2962103I – 24/11/2018
4. 2955777I – 23/11/2018
I used this only 4 months only and 50% of the days in service center only. The only solution is need to replace my laptop as soon as possible.

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

. I bought this laptop on 26 may, 2018 and is on warranty till now. Sir yesterday while working on the laptop suddenly it switched off and now i am unable to switch it on back. I launched the first complain on 25 july, 2018 where the problem reported that it can't boot and then again on 31 july, 2018 with the same problem. Third time the complain was on 11 january, 2019 and then 12 january, 2019 with the problem of hanging and for hard disk. Now this time again i want to launch a complain against this acer laptop that i am unable to switch it on. Please rectify the problem as soon as possible.