Acer India Customer Care

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

I've purchased acer nitro 5 ryzen laptop with an upgradable m.2 ssd slot from flipkart.
Flipkart link: acer nitro 5 ryzen 5 quad core – (8 gb/1 tb hdd/windows 10 home/4 gb graphics) an515-42 gaming laptop
http://dl.flipkart.com/dl/acer-nitro-5-ryzen-quad-core-8-gb-1-tb-hdd-windows-10-…⇄

I've confirmed with acer customer support on chat if i can install an ssd by myself by removing the warranty sticker.
They said, no i can't and doing so voids my warranty. Instead i need to visit acer service center for doing that and as my laptop is in warranty, they'll do it for free as i shouldn't be doing it (Consider installing an ssd in a laptop is not a talent. A kid can do it)
As suggested, i've contacted the service center and they told they'll charge me as the ssd is not acer's and void my warranty for installing a non-acer component.
Nowhere is it written that, the laptop's dedicated empty ssd slot is only to be upgraded by acer's ssd. Not even in terms and conditions.

So i went back to acer customer support. Told them the situation, they said sorry for the inconvenience that's acer's rule!!!
And when i told them that they are the one's who told me installing an ssd won't void my warranty and it's free, they just simply told me "i apologise for that"
I don't need apology. I've spent 55k on laptop and ssd.
What do i do now?
Acer service center clarification
"i can install the ssd by myself without damaging other components, which will not void my warranty. But i shouldn't remove the warranty sticker"
Can any of the tech giants tell me how do i remove the back panel without removing the last screw which is covered by acer india warranty sticker?
What do i do now?
Acer didn't provide this information before anywhere.
I want to sue acer for this

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

I am highly dissatisfied with acer's service because my laptop problem remains unresolved even after 4 months.

Unprofessional people, they kept my laptop exactly 25 days, in spite of that, i received in the same condition, they have neither changed the mother board nor changed any part, resulting even i have used an hour and my laptop is getting over-heated and taking too much time to respond on my single click on any file.

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

Sir / madam,
I had acer predator helios 300 it started flickering every 10 second after that i go to service center and i submit my laptop after that not getting any response when i call the service center it always says that it is on process or says that the part hasn't come to service center and i also see the case id it always show allocated and i also contact to acer customer care it always says that the part is delivered to service center.
Plz try to solve this problem asap

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

Company have taken more than one month but failed to resolve my operating system issue and still delaying to provide service, i have already given more than expected time to company's service center but they are very irresponsible through my case id 3087634i
Date of case id id 16/02/2019
But till today they have not provided me complete solution.

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

Hi,

I would like to inform you that I have purchased a Acer laptop with Linux based.when I come home try to turn on computer. There was a boot issuse.Next day I go to Acer service center. They told me that it's a hardware issue .so I asked him to give a DOA latter so I can replace the laptop. They okay with it. Now after one week they denied to give me a DOA letter and suggesting to me replace a hard disk.. But I want to replace the the laptop so I need a DOA letter.. Please let me know me what I can do..

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

I bought an Acer laptop. after 4 months, it, s display color got changed. I called customer care and they resolved the issue by sending a technician at my home. after some days it, s USB port 3.0 stopped working, when I called to customer care team they told that warranty of laptop has been ended.
The laptop is only 5 months old.
I have sent them booking challan copy and original invoice copy.
They are saying that they will update the warranty because of the date is different in both copies.
The laptop was booked on 01/10/2018 and delivery was taken on 06/10/2018.
SR No: NXGRSSI[protected]F7600
SNID: [protected]

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

Sir with humble request i sajad ahmed complaint here on behlf of this said bike.
Recently i hve booked my bike for services in jammu rehari bajaj auto garage center..
So for reciving good response from the owners of this garage because thy have charged me 16000 thousand charges for service. I welcome abd paid the said amount.
But after one day my bike problem contained the same problems and readmit after some days..
Thy told me that everything is working good but its oil tank should bi replaced for its working.
So…
If the problem was in oiltank why have charged 16thousand me.
Ten days have to go but my bike is still in the garage for waiting secnd hand tanki to repair.
I want justice
Otherwise i hve to go through judiciary
Plz resolve before late

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

Hi team,

Its been 20 working days since i have purchased the warranty offer along with the gaming mouse.
I got an email stating that i will get a call back from the service desk in 10 days, i didn't receive any call regarding the same. I didn't get the delivery information of the mouse also.

Please take a look into the issue. I have attached all the details in the email below. And please find my details below and the notebook serial number also

Name : satyajit chakraborty
Notebook serialnumber: nhq3hsi[protected]d53400

I complained a lot of times, but got generic answer that they are working on it.

Please take this as serious matter.

Regards,
Satyajit

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

Customer Id: [protected]
Job card number: JC19000915
invoice no: 007/BR/19000972
Date: 16/04/2019

I have given my Baleno Alpha Car in Acer Nexa Hydernagar (which goes to Trimulgherry), Hyderbad, to replace a mirror body case on the left side. They have returned my car after a long delay of two weeks than unsual 3 days. I took the vehicle and returnred home. When I tried to close the door from driving seat, the entire plastic body case of the door came out in to the seat and then understood that not even a single screw is fitted back

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

Hi, i've bought acer aspire 3 (A315-41-r45r) laptop just 2 months ago and from first day itself, some keys such as "8", "enter", etc were making some kincky noise.
So now i'm facing total keyboard failure from 6th aug, acer technician ordered a new keyboard replacement for it (Seeing that something is wrong with the connectors of keyboard). (Case id: 3232702i)
So, from then acer hasn't responded back to me regarding that part, it has been half a month from then. I wanted to ask acer, you are dealing with laptops, it is necessary device for work, do you understand that you have to keep backup parts for every laptop?, for a company like acer, it is truly shameful.
Now every time i call the service centre, they simply say one thing, "part is not available, it still needs to be shipped". Is this some kind of joke?, 1/2 a month just to find a damn small part?.
You should be shameful acer..!!