sir,
meri cd drive cd par screteches maar rahee hai …
and also the problem of sound driver ..
pls contact to me immediately
[protected]
Iam reseller in my home town mannargudi.I bought 19" ACER Lcd monitor on 29th May 2008 in Chennai (south india) for my client.I Saw one white dot on the screen and immediately complaint it in ACER Mumbai call centre on 30th may.The executive ask model and my address of my home town and he will try to solve my problem within 24 hours.After 2 days also there is no response from the call centre.Then i call again call centre.he said sorry for inconvinience & infrormed me ur LCD monitor is ready for replacement. pls come to chennai serivice centre & contact[protected] for replacement.
Then i go to chennai (about 350Kms far away) and call service centre number.They informed me to contact my dealer.Again i go to meet my dealer S.K computer. He was ready to replace my monitor But he wants to cancel my complaint from mumbail call centre.he also talk to mumbai call centre Executive Mr.Pawan.Mr pawan talked to my dealer he cannot cancell my complaints so he will arrange service person to service monitor at customer home.Again i informed my home town is far away from the city.he talked to my dealer never mind i will arrange a service engineer to repair or replace ur monitor on ur home. then i come back to my home town and wait for more than two days.
Nobody was come.I call again mumbai call centre again.The executive ask me to go Redington Madurai.they will repair or replace it.im angry and fight with customer executive.he said sorry soryy u must go to redington madurai for repair or replacement.Now i give my LCD monitor to Redington madurai and waiting for more than 4 days for replacement there is no response.I spent more money for traveling.
The laptop will not retstart or shut down through the propoer channels.
respected sir/mam
pls give me the add of any service centre for acer laptop near andheri in mumbai, thanx
I have given my acer laptop to digicompindia which is located in banglore on 02/02/2008 having problem with USB drives.For this they have replaced it with new component of cost 2500.And they gave my laptop back on 22/03/2008 with shutdown problem(Fee : 3700 Rs/-).When i asked about the shutdown problem they told me to reinstall the operating system then the problem will be solved. But that did not happen. When i tried to install operatig system it is not loading. Then again i approached them with this problem in hyderabad. They fixed the previous problem and came with a new issue i.e. keyboard keys not working properly. When i asked them about keyboard problem they said that they are not responsible for the problem. The only thing i want to say is that their service is so poor and before giving the laptop to them every thing was working fine. But now the total condition of the laptop is worst.
SIR,
Soft wear of the system is installed . But sound is not coming out of the laptop. All the other functions are ok.
Respected sir/madam,
My system model is acer aspire 4710. i had bought the system 18 months back.
"we apologize the inconvenienve, but windows did not start sussesfully.a recent hardware or software might caused this"
then i tried to format my system with windows xp cd then also some error showing
"setup did not find any hard disk drives installed in your computer.
make sure any hard drives are powered on and properly connected to your computer,
and that any disk related hardware configuration is correct.this may involve
running a manufacturer-supplied diagonostic or setup programm "
my serial no is LXAHR0C0067230FBC42000
SNID: [protected]
MOBILE NO: [protected]
pls give a solution to my problem
I HAVE PURCHASED ACER DESKTOP IN SEPTEMBER, THE PC ENCOUNTERED PROBLEM WITHIN 15 DYS OF PURCHASE.I LOGGED IN A COMPLAINT WITH THE SERVICE CENTER (14-OCT-08) & THY ASSURED ME THT THE PROBLEM WILL BE SOLVED WITHIN 7 DYS.LATER THEIR ENGINR CAME TO FIGURE THE PROBLEM & TOLD THT MOTHER-BOARD IS FAULTY & WILL BE REPLACED WITHIN 7 DYS.THE PC WAS UNTOUCH FOR MORE THAN 3 MONTHS !I GOT IT REPLACED IN 2ND WEEK OF JAN-09.LATER I ENCOUNTERD THE SAME PROBLEM IN FEB-09 AFTER THE REPLACEMENT & TILL DATE NO ACTION HAS BEEN TAKEN.I AM REALLY DISGRACED BY THE WAY THESE PEOPLE TACKLE THE CUSTOMERS.NO PROMPT RESPONSE, FALSE COMMITMENT & DELAYED SERVICE.I THINK ACER-INDIA IS NOT GIVING PROPER ATTENTION TO THE OUT-SOURCED SERVICE CENTERS TO FOLLOW STRICT GUIDELINES FOR CUSTOMER SERVICE.DON'T FORGET THT "IT IS MORE IMPORTANT TO RETAIN AN EXISTING CUSTOMER THAN TO MAKE NEW".PATHETIC CUSTOMER SERIVCE.
I sent a letter to Acer India (Pvt) Ltd.:
To
Sudipto Ghosh
Chief Customer Support Officer
This is not the first time, I am complaining about a problem that I face constantly, again and yet again.
However this time it went overboard.
I bought an ACER laptop in October 2007.
Since I have started using it, I realized that it overheats itself. So much so, that it is impossible to even keep it on the lap and use it.
I have given it for servicing to ACER umpteen times. And it comes back with no difference what so ever.
From July 2008 to November 2008 I have been so troubled by this whole experience.
Your service to the customer is so bad, I can’t even begin to explain.( I am starting to detest) ACER
I once got my laptop back with the keyboard not working, the mouse not working. I had to arrange for external keyboard and mouse to be able to use the laptop to access important data.
It seems that you have no regards for anyone else’s time or convenience or peace.
To co-ordinate with the dealer, the service executive for constant updates and constant follow ups has been a mental torture, believe you me.
I will go to the level of saying that I was traumatized by the whole thing.
And the worst part is even though I have somehow managed to get my laptop back, it is still the same and overheats drastically.
After spending so much amount of money, all I get is a horrible product and even horrible service and practically snatching away my peace and sleep.
I do not know how to can take the consumer for such a ride.
I would like you to answer some questions for me please
Is this some kind of a joke?
If yes then is your sense of humour so bad?
Do you think you are the only player in the market to do what you like?
Do you think the customer is a fool?
Do you think the customer has no other job in the world other than to first get harassed and then complain and then follow up on the complains?
Do you think you are going to be able to compensate the customer for the time loss and the mental stress that you cause to the customer?
I shall await your response till the 4th of December 2008.
I better be compensated well.
I do not understand that in this age of social networking, and constant communication, how you let customers get so dissatisfied. Please understand that bad word of mouth can lead to severe damages.
If I do not receive satisfactory response, I am sorry to say, that I will have to take help of the media. And this you take it from me, that the media will help.
I will be forced to write product reviews on review sites. And well the power of google, and internet…well what can I say..
Negative publicity is not good publicity I hope you know that.
See, the thing is that please do not take me wrong. I do not wish to spread the bad word unless I am awfully forced to do so. And please do not take any of this as empty threats.
Also, I think you should stop proclaiming that you are a good company because according to me neither do you offer any functional benefit (horrible horrible horrible horrible product), nor any emotional benefit (don’t even get me started on that- I am already so stressed out by the customer “service” that you have “provided” )!!
I would like my issues to be PERMANENTLY RESOLVED -Or else, I am sorry to say, I would have to take drastic steps such as taking Acer India to court. I will soon be sending my lawyer with a legal notice.
Regards
Priyanka
P.S.: you may check my history with your customer care executives.
P.S.S: you should try contemplating a change in your tagline:
Life is busy,
ACER also makes it MESSY.
I Had Purchased A Mini Desktop(Aspire L 100) From Acer Having A one Year Warranty in March"2007For A Value Of Aprrox. Rs.32000/-(without Monitor)
Recenty I Had A Problem With The System Wherein The System Is Not Getting Booted.So I Decided To Give To The ACer Authorised Service Centre Wherein I Have Been Informed That The Issue Is With The Mother Board Which Shall Be Replaced/ Repaired On My Expenses . I Agreed For The Same.
After 4 Days Of Confirmation Wherein I Followed Up For The Same I Have Been Told That The Machine Is Unrepairable So KIndly Help Me Out To Come Of This Situation As It's just A Period Of 20 Months From The Date Of Purchase Of Machine