Acer India Customer Care

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

“Embassy Heights”, 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

First of all I am a real person and customer of acer and this is a real and genuine review anyone can confirm this with me by mailing me, my email id is
[protected]@yahoo.com

I brought an acer aspire a315-53 laptop 15 months back in last months of 2019, it was my first laptop so I used it very carefully after 2 months suddenly it went dead, I called the customer care and they asked me to reset battery by small pin whole switch and try to turn it on by pressing the power button, I did that and it started but again after total 6 months it went dead, I called the customer care and was asked to repeat the same process but it did not work this time, also as it was lock down there was no service and after some days a service guy visited and said the keyboard has a manufacturing defect and we will change it free of cost, after 15 to 20 days he again visited with the key board and replaced it and laptop again started working, then after almost 3 months it again went dead and I again tried the reset battery button and it started, now after exactly 15 months and some days past the laptop again went dead and this time the battery reset trick did not work, I called the service center guy and he visited and checked the laptop and to my surprise I was told that the mother board of the laptop is dead, without any water or physical damage or any burns of any kind it just went dead and the replacement cost is more then 20, 000rs which is more then the price i paid for the laptop, I felt cheated and looted by acer, I feel acer is selling cheap china made products and when they stop working specially when they are out of warranty acer asks for the amount customer can not pay or even if he does its more then the new device, really disappointed in acer will never buy any acer product again or will recommend acer to anyone.

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

“Embassy Heights”, 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

Hi Team,

Highly disappointed from Acer services/staff.

I would like to inform you that I had an issue with
my Acer i7 Nitro5. It stopped working suddenly on 20th Dec’2020. I purchased this laptop on the 30th Oct’2020
and hardly used it in Nov’20. I started using it for 2 weeks and stopped due to a motherboard issue. I called
customer care and explained the issue, I visited the store (Pari Computers Pune-[protected]) and the engineer
(Mr. Irfan/Swapnil- [protected]) confirmed that there is a motherboard issue. I requested to replace the laptop
and I see the display is also loose but no one is listening now. It’s been 7 days now and there is no resolution yet.

I called many times to connect with Mrs. Surbhi Ranjan who is Acer manager for Maharashtra circle but no response. No one is calling me and only, I am taking the follow up with all but the Service center guy says that Acer will be responsible, Store guy says that talk to service center/customer care, customer care says that talk to service center.

Would request you to please have a look on this issue and provide the justice in this regard.

Case Id No.[protected]

Thanks
Mohit Kumar
[protected]

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

“Embassy Heights”, 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

The attached images clearly shows how the Acer product is. I faced such problem twice in 1.5 year span.

The hinges broke and the repair is very expensive.

I am very very disappointed with the Acer Aspire 5 model and the kind of feedback I received from the company.

I want my money and opportunity cost back.

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

“Embassy Heights”, 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

I ordered a recertified laptop thinking it is an original (genuine new) laptop by mistake. After Knowing my mistake, I called acer customer care service multiple times but they said we can’t do anything about it.
So I email their technical team through Gmail multiple(10+) times to tell them my issue. But still, they are not helping me out.

I told them to cancel my order & initiate my refund, Or Replace/ Change my order for a new one. I will be fine to pay extra money which will be needed. But still they are not doing anything. They also told me that they will not take order return if it will be delivered. It was just misuse of policy as I can’t even return that laptop order which I don’t want.

I even asked them to give me solutions to what to do in such a situation or to whom (Higher Authority) should I contact but still they did not help to solve my issue.

After trying everything with acer customer service, I feel like I was cheated. I paid 50000rs by mistake for a used laptop & now even I already informed them they are not helping me.

I want to initiate my refund as fast as possible or at least give me authority to change my order. It was really frustrating for me to know that no one is helping me out from acer.

I ordered acer nitro 5 (i5 10th gen, GTX 1650)

Order ID: [protected]
Shipment: [protected]
Items: Acer Recertified Nitro 5 Gaming Laptop | AN515-55
SKU: NH.Q7RSI.004-RF[protected]

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

“Embassy Heights”, 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

Sir
This is in reference with my purchase of an Acer EX[protected]GA(NX.EG8SI.001)
PURCHASE DATE 09/09/2020
MODEL NO. Acer EX[protected]GA(NX.EG8SI.001)
RECEIPT NO. UT/20-21/1153
From the last two days i am seeing that the left side of the screen is opening which is visible in the attached picture, laptop pics and receipt pic is attached.
Kindly Register my complaint and amend the problem
Thus i request your goodself in the matter and solve the problem immediately.
Photos of the same are attached for your kind consideration.
As a student, online classes are going on so it is not possible to go to service centre so kindly mend my laptop at my address.
I need on site service
Thanking You
Aroob Anjum
537 P/1, ARZOO NAGAR, MOHIBULLAHPUR
SITAPUR ROAD, LUCKNOW, 226021
UP, 2260 21

[protected]
[protected]
Lucknow Up

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

i recently bought acer 0532 aspire one from datamation services,guwahati,assam,india

sir i am using mtorola motorokr e6 mobile phone which is multimedia enabled

when i use my phone to connect to internet with a data cable the phone gets connected,but as soon as i start browsing the fon hangs up
i hav tried out this with with my desktop and there is absolutely problem
i even called up the mobile operator but came to know that there is something wrong with the mobile
i request you to kindlylook into this matter
u can contact me at [protected],[protected]
u can mail me at [protected]@12_yahoo.com
thanking you
samrat verma

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

My Laptop Warranty was not extended by Acer authorized service center(Bangalore Jay Nagar 3Block)

I have paid money to enhenced my laptop warranty for 2 more years.
But Jay Nagar-bangalore Acer service center branch taken the money but not taken action so that the warranty will be reflect in Acer Central Data base.
My laptop is having issue, But I have to pay money for that even it could be covered under warranty.

I have all transaction proofs and mails from that Acer Service Center.

I did so many followup with them. But it was not done.

Now warranty period expired.

As Acer Center has taken money from me and did not fund that money to Acer central system.

As this was service center mistake that taken money from customer and not submitted to Acer Center System.
I need money back from this Jay Nagar Bangalore Acer service center.
Full Adresss.

Acer Service Lounge
Jayanagar 3rd blk, 10th main
opp.Cosmopolitan Club
Bangalore 560011
PH[protected].

Please help me in this. If require I can provide each and every Proof docs and mail chain.

Regards,
Shilpi Chourasiya
mob. [protected]

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

I purchase ACER TM 5002 AMD 64 bit.befor 1.5 years.
I replace during warrenty period Battery, Speaker, DVD Writer
can u think how many time I visited service center?
Now problem with main board and main board not available with service center
Some how if they manage mother board they charge Rs.18000.00
How I spend Rs.18000.00 after that much problem?
I request to all never think to buy any ACER PRODUCT.
If someone help me pls

Nimish Kothari

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

respected sir/ madam,
i have acer celeron laptop. my c-drive is work properly. then i do formating by CD. when i start c-dirve formating laptop is atomaticaly shut down & laptop still not showing windows. tell me solution.
vikrant.

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

"Embassy Heights", 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

I had heating issue with my Acer Aspire 5052. I took to Service Center at Lajpat Nagar in Delhi, India; It took around 10 days to repair. Although It was not fixed. They said that AMD processors exhaust fast & heat quick, which is not true that I know it is a AMD has fixed it years ago & heating issue of AMD is history now. Now I got issue with DVD-RW on its. I gave my laptop to the service center on 31-12-07 & till today I am wainting for it be fixed.( around 12 days ). They are saying that we have informed Acer they are not sending the spare part. I don't know where is Acer is..