Acer India Customer Care

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

“Embassy Heights”, 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

The attached images clearly shows how the Acer product is. I faced such problem twice in 1.5 year span.

The hinges broke and the repair is very expensive.

I am very very disappointed with the Acer Aspire 5 model and the kind of feedback I received from the company.

I want my money and opportunity cost back.

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

“Embassy Heights”, 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

On 25th September, I had registered a complaint to acer that my display cable is loose and I’m having some issues with the display. They game be the Case ID-3682218I, and I submitted my laptop to the service center (aforeserve kolkata). After a week, I called them whether it is repaired or not, they said that my laptop has motherboard problem. But I never had any issue with my motherboard it was working fine. I visited the service center and saw that my laptop is totally dead, not even getting power. When I had submitted my laptop it was all working fine, I only had issue with display angles. They told me it will be repaired soon, I don’t have to worry. Between this one week I know they replaced my motherboard with a dead motherboard because my laptop was in warranty. So that they can earn some money with my motherboard. One month passed and still they didn’t get the spare part as they kept saying that it is not available in the warehouse. I mailed many times to acer customer support they only said it will be done soon. Now more than 65 days have passed and still they haven’t resolved it. They closed the case Id and said i will get a replacement. More than 2 months have been passed and I still have nothing in my hand. The service center did a scam and also they have a poor customer service.

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

“Embassy Heights”, 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

Bought ACER laptop during this festive sale. Brand new but can NOT CONNECT to WIFI or hold onto WIFI if connected. Repeated requests / complaints elicit standard response – our engineer will visit. A Google search showed this is a common PROBLEM of ACER Laptops. But not sure if this customer service standard is also common for others who bought ACER? Whats your experience?? How could you solve? Does ACER respond to such social media posts?? For info my ACER complaint# 3736545I raised in Nov 1st week

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

“Embassy Heights”, 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

I am honestly registering this complaint.
I bought Acer Aspire 5 laptop (i5 8th gen, 512 GB NVMe SSD) on oct 17 2019 from flipkart (Refer invoice copy attached)

Laptop was working fine for exactly one year (except some power on problem/boot problem a couple of time)
But exactly after one year and one month (December 02 2020) my ssd hard disk got corrupted and shows no bootable device. (Refer attachment)

When contacted Acer service center, they said the ssd hard disk is corrupted and have to replace a new one which will cost 7200 including
service charge.

I am not able to claim warranty since it crossed 1 month from warranty due date..
Is this the quality of this product/ssd??.. Very worse experience..
And the worst part is all my stored data is gone since data from ssd can’t be recoverable (Said by acer service center).

(Note: I have used my laptop only moderately and no physical damage happened. Still my ssd hard disk is corrupted)

Because of this worst experience and my data loss available in the ssd hard disk, i am requesting acer india to pay me INR 10, 000
so that i will manage to replace my ssd hard disk.

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

“Embassy Heights”, 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

I ordered Acer gaming laptop on 25 November for studies ( price:49990 )rs
from Flipkart .But I received Acer one 14 (price :23000 )on 30 November .Now its been over 4 weeks and they didnt give me any resolution of this problem and also they refuses to replace the product . They are just giving me dates on dates, even workers of coustmer helpine are not answering me correctly .
When i talked to there seniors, they promised me to wait for 12 days(for there formalities)and insured that they refund my whole amount. But now its been more than three weeks and they didn’t provide me any resolution.So, i request you to help me and solve my problem.

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

“Embassy Heights”, 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

Sir,
as per my complaint to the customer service center then sent a service engineer for my acer aspire 7 battery problem. and your service engineer looked at the problem and detected a battery backup issue by physically using my laptop. and he told me i have to collect a report using acer software for battery issues but software is showing everything is fine and he told me i can’t do anything about this company know only report.

sir my laptop is not giving backup. After a full charge laptop runs till 1 hr and less than that you can ask with your service engineer.

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

“Embassy Heights”, 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

These damages to my laptop are the prizes which are given by your authorized service centers Such as “Ruchi Infotech and Venmitra Systems
1) Ruchi InfoTech has damaged my Laptop System cooling Heat Sink for which I have mailed a month back
2) Venmitra Systems when they got First replacement of Laptop screen they tried to change but screen size was different so they handovered to us the laptop and asked to come when they will received the Laptop screen. At that time there is no damage on the Fabrication and Screen back panel. This shows that they have damaged the screen back panel and fabrication during the replacement of the screen. — Now Acer Customer Care saying these doesn’t covered in warranty.
3) Provided Faulty Screen replacement
4) For a Year I am facing a System shut down Issue which they are not able to solve.

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

“Embassy Heights”, 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

Case ID 3832825I, It’s over 12 days since the spares is requested but Acer didn’t care about consumer support they didn’t even care how they are wasting consumer precious time. I’ve contacted them through calls and email but nothing works. Customer care call service forwarded my query.
But spares didn’t have any news of arrival.
I’m tired and frustrated from Acer. My netbook is off for more than 2months.

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

“Embassy Heights”, 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

I’ve recently bought my predator laptop…
In the initial stages it worked fine .but now the system is getting stuck and restarting .
When I contacted customer care they send their person and he told to change the motherboard.
The mother board is damaged in a newly bought laptop.

+91 80 3940 8700

+91 804070 8700

www.acer.co.in

“Embassy Heights”, 6th Floor, No.13, Magrath Road, Bangalore, Karnataka, India – 560025

First of all I am a real person and customer of acer and this is a real and genuine review anyone can confirm this with me by mailing me, my email id is
[protected]@yahoo.com

I brought an acer aspire a315-53 laptop 15 months back in last months of 2019, it was my first laptop so I used it very carefully after 2 months suddenly it went dead, I called the customer care and they asked me to reset battery by small pin whole switch and try to turn it on by pressing the power button, I did that and it started but again after total 6 months it went dead, I called the customer care and was asked to repeat the same process but it did not work this time, also as it was lock down there was no service and after some days a service guy visited and said the keyboard has a manufacturing defect and we will change it free of cost, after 15 to 20 days he again visited with the key board and replaced it and laptop again started working, then after almost 3 months it again went dead and I again tried the reset battery button and it started, now after exactly 15 months and some days past the laptop again went dead and this time the battery reset trick did not work, I called the service center guy and he visited and checked the laptop and to my surprise I was told that the mother board of the laptop is dead, without any water or physical damage or any burns of any kind it just went dead and the replacement cost is more then 20, 000rs which is more then the price i paid for the laptop, I felt cheated and looted by acer, I feel acer is selling cheap china made products and when they stop working specially when they are out of warranty acer asks for the amount customer can not pay or even if he does its more then the new device, really disappointed in acer will never buy any acer product again or will recommend acer to anyone.