Aditya Birla Memorial Hospital Customer Care

+91 20 3071 7615

www.adityabirlahospital.com

Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India – 411033

Dear sir,
This is to inform you that we have done following transaction in the month of july’2017 & august’2017 using hdfc dc & cc.
Details are given below for your ready reference and is self-indicative that aditya birla has charged swipe charges @1.15% on hdfc
Debit card & @2.25% on hdfc credit card. Scan image of abmh bill & bank swipe copy attached for your ready reference.

Aditya birla memorial hospital bill receipt no. Abmh bill date abmh bill amount abmh actual swipe amount swipe % charged for hdfc debit & credit card extra charged by abmh
Receipt no. Ipdep234941 26/07/2017 40000 40460 1.15% 460
Receipt no. Ipdep234941 26/07/2017 50000 51125 2.25% 1125
Receipt no. Ipdep235110 29/07/2017 70000 70805 1.15% 805
Receipt no. Ipdep234706 21/07/2017 20000 20450 2.25% 450
Receipt no. Ipdep234863 24/07/2017 25000 25288 1.15% 288
Receipt no. Ipdep235337 02/08/2017 50000 50575 1.15% 575
Receipt no. Ipdep235181 31/07/2017 85000 86912 2.25% 1912
Receipt no. Pha 1072172 31/07/2017 17852 18253 2.25% 401
Receipt no. Ipdep235271 01/08/2017 60000 60690 1.15% 690
Receipt no. 3487791 05/08/2017 36611 37032 1.15% 421
Receipt no. Ipdep234491 18/07/2017 12000 12270 2.25% 270
Receipt no. Ipdep236009 15/08/2017 20000 20230 1.15% 230
Receipt no. Ipdep236105 17/08/2017 20000 20230 1.15% 230
Receipt no. Ipdep236206 18/08/2017 50000 50575 1.15% 575
Total [protected] 8432

You are kindly requested to investigate the said transaction and confirm if the swipe charges charged by abmh are in line with bank / rbi guideline.

Please confirm the same and arrange to reverse the same immediately as we were told during inception of account that no extra swipe charges will be applicable during usage and it is life time free card

Regards,

Avadhoot roge
[protected]

+91 20 3071 7615

www.adityabirlahospital.com

Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India – 411033

On 27th of march, i informed the staff to increase the ac as it was really hot in there, it took them 4 hrs to do that. The main doctor never came as informed to us by the duty doctor that he will be coming soon. No medication was given to him for 2 days for his stomach ailment and they stopped his heart medicine. It was a mandatory medicine and i believe that was the reason for his demise.3 hrs before my fathers death, my cousin spoke to the main doctor and he ensured that everythings gonna be ok and the next day he will be discharged but infact he did not survive for 2 hrs. On 27th itself my father told the duty doctor that he can breathe properly and he does not need a ventilator. They forced the ventilator on him due to which my father was restless and they tied his both hands. When i asked about their actions, they told me they know what they are doing and threw me out of the icu. This kind of behaviour is not expected from a reputed hospital. When the patient needed more of attention and caring as promised, his hands were tied when he was very very scared. We followed the hospital protocol and left the place. My main concern over here is why the main doctor did not visit and why we were not informed about his actual issue. No medication provided, and what did the doctor see in the patient that he assured us that he will be discharged tomorrow whereas he passed away the same day. I would like to get a reply back from you as i deserve to know what went wrong. For you he was just a patient but for us we lost a family.
For more info
Patient name – selvanarayan ethiraj munuswamy
Admmited on – 26/03/2018

+91 20 3071 7615

www.adityabirlahospital.com

Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India – 411033

Dear sir,
This is to inform that mrs,. Sunita ochani admitted on 5 sept midnight at 11.30 v got the room 2050 where there was no good facility & no cleanliness thn on 6 sept they shifted to 2054 which was more worst condition the whole day noise disturbation was there & the patient cnt sleep thn on 7 sept v got discharge where v got more trouble in process and clearing the bills v hv call for wheel chair bt the service was nt there for 45 mins and aftr waiting so much tm v brought the patient by walk
Hence pls take strict action on managemnt of aditya birla hospital chinchwad the worst service they provide aftr taking so much charges overall the hospital is costly and worst

+91 20 3071 7615

www.adityabirlahospital.com

Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India – 411033

My mother had problem in tooth.
Dr.Manisha attended and suggested for normal extraction of tooth. She was good and polite but after that Sanyukta Khairnar came for extraction of tooth..Her behaviour was very rude and she even don't know how to talk to their patients. Despite of taking care, she literally abused my mother and used harsh words. My mother is not even ready to visit Aditya Birla again because of her behaviour.
I request to please pass on this feedback to Dr. Sanyukta Khairnar . She is there to take care of their patients, not for troubling them more.

+91 20 3071 7615

www.adityabirlahospital.com

Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India – 411033

Called 70 year old lady for angiography at 8:00 am and never called for procedure till 4.00pm.

She was told to be on fasting since 7.30am and till now she didn't had any thing.

We understand they have to give preference to emergency patients but they could have informed us for postponing the procedure which is fine
but keeping 70 year old person waiting for so long is not a good idea

+91 20 3071 7615

www.adityabirlahospital.com

Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India – 411033

Doctor's behavior is very rude. We have issue with our child 2 years old. He is having problem and redness in his private part when my mother came to doctor with my son. He reacts very rude and in awkward manner. And doesn't provide satisfactory solution for that.
Detail of patient given below…
Patients name _rudransh
Father's name _vineet singh bhadoriya
Mobile no. _ [protected]

+91 20 3071 7615

www.adityabirlahospital.com

Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India – 411033

Hello Team.,

My uncle had admitted in your hospital., Before 8 months in August 2018.

If required, I can provide you in detail everything.

To claim amount for ESIC., I need consolidate bill for 15-20 days approximately.

I visited hospital 3-4 times, but they are denying giving illogical reason.

But I am requesting you to kindly help me understanding our need.

Your help will be appreciable .

Hoping response from you guys asap.

Please reply it's urgent and very important.

Regards
Neha

+91 20 3071 7615

www.adityabirlahospital.com

Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India – 411033

My father in law mr vikas patil bed no 2023b was admitted in aditya birla hospital chinchwad pune for chest pain on 9th aug 2019. But in emergency ward it was told to them that we need dr rajiv sethi but your staff with out our knowledge called up dr badne for which we were not atall comfortable but they said you can change the dr after wards. But when patient was shifted to icu we told them to change the dr for which they said it is not possible. Every step the staff were giving false commitment as if they were been or guided to do so. So we decided to take discharge and told dr to discharge the patient as early as possible. That time was roughly 10 am we got assurance from dr that discharge procedure will take 2 hrs. Then around 11 am some lady from admin called us and started convincing us to not take discharge. So around 11:30 am she agreed to give discharge and said will take 2hr. So 2hrs means by 12:30 pm (Drs agreed by 10:45am to discharge) we were suppose to get discharge but we got discharge by 2:15 pm horrible. While discharged they gave bill which included all test done along with hemogram. But they said hemogram report is not available and they will investigate and will replay. How come they can bill the test which is not done. Hospital is giving fake bills to patient or would say the tests which are not done are also been charged. With out doing test how can they give bill.
Mrs prasad from admin department was very harsh and arrogant in talking and said do what ever u want to do.
Today i got a call in evening that hemogram test was not done.
Very very pathetic and unprofessional hospital. I had already filed a complaint in consumer and docket no is also been shared to your staff.

+91 20 3071 7615

www.adityabirlahospital.com

Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India – 411033

The parking ticket is availed for only 6 hrs but even if the vechile is jnside for than 48 hrs there is no charge while going out. And if the vechile goes out after 6 hr just for a minute or soo while parking again there is a charge? When asked about this there was no clear justification. There are dual standards while applying charges. When i asked him to explain about this there was no proper explanation and he said it all depends on us