Aditya Birla Memorial Hospital Customer Care

+91 20 3071 7615

www.adityabirlahospital.com

Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India – 411033

On 27th of march, i informed the staff to increase the ac as it was really hot in there, it took them 4 hrs to do that. The main doctor never came as informed to us by the duty doctor that he will be coming soon. No medication was given to him for 2 days for his stomach ailment and they stopped his heart medicine. It was a mandatory medicine and i believe that was the reason for his demise.3 hrs before my fathers death, my cousin spoke to the main doctor and he ensured that everythings gonna be ok and the next day he will be discharged but infact he did not survive for 2 hrs. On 27th itself my father told the duty doctor that he can breathe properly and he does not need a ventilator. They forced the ventilator on him due to which my father was restless and they tied his both hands. When i asked about their actions, they told me they know what they are doing and threw me out of the icu. This kind of behaviour is not expected from a reputed hospital. When the patient needed more of attention and caring as promised, his hands were tied when he was very very scared. We followed the hospital protocol and left the place. My main concern over here is why the main doctor did not visit and why we were not informed about his actual issue. No medication provided, and what did the doctor see in the patient that he assured us that he will be discharged tomorrow whereas he passed away the same day. I would like to get a reply back from you as i deserve to know what went wrong. For you he was just a patient but for us we lost a family.
For more info
Patient name – selvanarayan ethiraj munuswamy
Admmited on – 26/03/2018

+91 20 3071 7615

www.adityabirlahospital.com

Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India – 411033

Dear sir,
This is to inform that mrs,. Sunita ochani admitted on 5 sept midnight at 11.30 v got the room 2050 where there was no good facility & no cleanliness thn on 6 sept they shifted to 2054 which was more worst condition the whole day noise disturbation was there & the patient cnt sleep thn on 7 sept v got discharge where v got more trouble in process and clearing the bills v hv call for wheel chair bt the service was nt there for 45 mins and aftr waiting so much tm v brought the patient by walk
Hence pls take strict action on managemnt of aditya birla hospital chinchwad the worst service they provide aftr taking so much charges overall the hospital is costly and worst

+91 20 3071 7615

www.adityabirlahospital.com

Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India – 411033

I think that instead of thinking about the patients you are thinking about the money only. My mom age 63 slipped and her wrist got fracture. But i dont think that 2.5 hours long surgery is required for the same. It can be cured using the plaster as well. But once the doctor got to know that patient has medical insurance, a surgery is planned (3 wired inserted into her hands). Also every week dressing is going on so my mother is going through lot of pain. I think doctors should consider money but atleast thought about the pain to patients as well.

+91 20 3071 7615

www.adityabirlahospital.com

Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India – 411033

Hello Team.,

My uncle had admitted in your hospital., Before 8 months in August 2018.

If required, I can provide you in detail everything.

To claim amount for ESIC., I need consolidate bill for 15-20 days approximately.

I visited hospital 3-4 times, but they are denying giving illogical reason.

But I am requesting you to kindly help me understanding our need.

Your help will be appreciable .

Hoping response from you guys asap.

Please reply it’s urgent and very important.

Regards
Neha

+91 20 3071 7615

www.adityabirlahospital.com

Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India – 411033

The parking ticket is availed for only 6 hrs but even if the vechile is jnside for than 48 hrs there is no charge while going out. And if the vechile goes out after 6 hr just for a minute or soo while parking again there is a charge? When asked about this there was no clear justification. There are dual standards while applying charges. When i asked him to explain about this there was no proper explanation and he said it all depends on us

+91 20 3071 7615

www.adityabirlahospital.com

Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India – 411033

Doctor’s behavior is very rude. We have issue with our child 2 years old. He is having problem and redness in his private part when my mother came to doctor with my son. He reacts very rude and in awkward manner. And doesn’t provide satisfactory solution for that.
Detail of patient given below…
Patients name _rudransh
Father’s name _vineet singh bhadoriya
Mobile no. _ [protected]

+91 20 3071 7615

www.adityabirlahospital.com

Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India – 411033

Called 70 year old lady for angiography at 8:00 am and never called for procedure till 4.00pm.

She was told to be on fasting since 7.30am and till now she didn’t had any thing.

We understand they have to give preference to emergency patients but they could have informed us for postponing the procedure which is fine
but keeping 70 year old person waiting for so long is not a good idea

+91 20 3071 7615

www.adityabirlahospital.com

Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India – 411033

I am Associate Professor and SENATOR in North Maharashtra Univeristy, Jalgaon, the closest relative of Priti Gohil who was admitted in medical ICU (IP No. AE 21882 MRN: AB 1101765) of Aditya Birla Memorial Hospital, Chinchwad, Pune during 14th January to 17th January 2011. On the second day, the blood bank person called me and said that Priti has been transfused 34 bottles of blood before her CT scan and hence U have to donate the blood preferably A +ve. Along with my 7 relatives, I have donated my Blood to blood bank under emotions before the declaration that Priti is a BRAIN DEAD. Mr. Deepak , her husband , signed the document for withdrawing the life support system of Priti and once the team withdrawn the system she died immediately. I want know How Dr Phadke and his team have transfused 34 bottles of blood to a brain dead patient after removal of her spleen?

+91 20 3071 7615

www.adityabirlahospital.com

Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India – 411033

Dear Sir/Madam

This is to inform you theat my daughter named Charu (MRN No.: AB1220325, IP NO. AE33856) has got admitted in ADITYA BIRLA MEMORIAL HOSPITAL Pune on 9the May 2012 at 10:12 PM in emergency and transferred to room around 12:00 midnight under TPA arrangement (E- Meditek (TPA) Services Limited) and discharged on 11the May at 11:30 pm (total spending hours : 36 Hours ie 1.5 days)

On 11the May 2012 hospital has sent thee final bill to TPA at 11:30 am and has got approval at 12:51 pm (withein an hour) fax receipt available withe thee TPA and myself.

So thee patient has spent 36 hours (1.5 days) in hospital, but at thee time of discharge, I surprise to know theat hospital has charged extra half day room charges of Rs. 1750/- and doctor visit charges of Rs. 450/- and some otheer charges which I had paid total Rs. 6719/-.

If you see thee check out time and processing time for TPA claim, thee hospital has intentionally decided thee check out time at 12:00 noon so theat every customer has to pay at least extra half day room charges, because theey process thee final claim around 12:00 noon and it is practically impossible to get approval from TPA in 30 minutes.

Furtheer due to late processing by your hospital staff thee extra cost can not be levied on patient.

Furtheer request you to look into above matter and respond accordingly.

Thanks & Regards

Ajay Kumar

F/o Charu Sharma
(MRN No.: AB1220325, IP NO. AE33856)
Card No. : NI-MIDP[protected]

+91 20 3071 7615

www.adityabirlahospital.com

Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India – 411033

dear doctor
i was hospitalized in platinum ward during 10 May to 13 may due to lower back pain.
i would like to highlight and request hospital management to improve the following services.
1. MRI Report : More than 24 hours taken to disclose the MRI report. It was really strange. without MRI report, the doctor was not able to take the correct actoin. even i was also consfused, why the report takes this much time.
2. The walker was not available in the ward. after so many request your staff arranged
3. wheel chair : Use to wait around 15 ~ 20 minutes to go and come back for IFT and MRI.
4. TV was not functioning and even Remote was out of reach for staff also. any way the TV start functining after too much followup
5. Food quality : since outside food is not allowed. therefore the food quality and soup quality must improve. so that the basic requiement of human body can intake for correct response of medicines.
6. Due to ward name ( like Gold, platinum, suite, saffire), my mediclaim policy got doubt, weather i am eligible for such ward or not. therefore please make a check list and eligibility for each group