Aditya Birla Memorial Hospital Customer Care

AB is a just name sake! Inside condition is worst.
I got adimitted on 27th Feb, with in 24 hrs they shifted me in 3 different rooms with a reasoning that they need this room for other patients!

No Hygiene at all, they are putting patients on same bad even without changing mattresses!

Rooms condition are pathetic, No cleaning at all, lot of sit inside the room.

No ventilation at all / even a fan is not there.

It’s worst even a small town Govt. hospital.

I will not recommend to use AB

Naresh Sehrawat
Mob. No. – [protected]

My father in law mr vikas patil bed no 2023b was admitted in aditya birla hospital chinchwad pune for chest pain on 9th aug 2019. But in emergency ward it was told to them that we need dr rajiv sethi but your staff with out our knowledge called up dr badne for which we were not atall comfortable but they said you can change the dr after wards. But when patient was shifted to icu we told them to change the dr for which they said it is not possible. Every step the staff were giving false commitment as if they were been or guided to do so. So we decided to take discharge and told dr to discharge the patient as early as possible. That time was roughly 10 am we got assurance from dr that discharge procedure will take 2 hrs. Then around 11 am some lady from admin called us and started convincing us to not take discharge. So around 11:30 am she agreed to give discharge and said will take 2hr. So 2hrs means by 12:30 pm (Drs agreed by 10:45am to discharge) we were suppose to get discharge but we got discharge by 2:15 pm horrible. While discharged they gave bill which included all test done along with hemogram. But they said hemogram report is not available and they will investigate and will replay. How come they can bill the test which is not done. Hospital is giving fake bills to patient or would say the tests which are not done are also been charged. With out doing test how can they give bill.
Mrs prasad from admin department was very harsh and arrogant in talking and said do what ever u want to do.
Today i got a call in evening that hemogram test was not done.
Very very pathetic and unprofessional hospital. I had already filed a complaint in consumer and docket no is also been shared to your staff.

Dear Sir / Madam

I m Devina Mishra 53 years old Female – a resident of Punr n have been visiting hospital since 2011 for my parents n for myself as n when !

This is regarding a complaint about your tele / online consultation desk.
+ 91 [protected]
I contacted them on their whatsapp around 9.30 am to consult
Dr Anand Vijay whom I m consulting since 2011 /12 & very recently also when I got covid+ on 12th March 21 in Dubai.

Today I again needed to consult n I messaged tele consultation team around 9.30 & till now 6 pm I m awaiting to hear for appointment after making online payment of Rs 500.

I understand the busy schedule of hospital n staff during the testing times but the team should respond atleast if consultation is going to be or no n what time.

After making the payment the team decided not to respond only. Its not acceptable.
I m waiting since 9 hours.

Last 4 hours I m messaging n calling them to just tell me tentative time of my tele appointment but they are disconnecting my call n not replying my mesaages.
Attached here the screenshot of whatsapp communication.
It’s just because dr Anand Vijay who is such a competent n good natured doctor that I m calling Aditya Borla even from sitting here on Dubai but the behaviour of your staff – whoever was on duty today specially from noon till now)( check timings of m( y screenshot) otherwise I wouldn’t have contacted. Its a kind of discourteous n disrespectful behaviour from your staff by non reverting once the payment is made n disconnecting my calls deliberately.

Currently I m stuck up on Dubai & despite telling them not to call on my India number, I m getting 2 calls on my India number.

You are a hospital of repute n these kind of behaviour definitely give a bad name to hospital.
I request you to please look into the matter. N position some good n efficient staff.

Best regards,
Devina Mishra

Baner,
Pune 411045
Maharashtra

Search results:
Claim id:
92419468
Claim details:

Claim id: 92419468
Claim amount: rs.79, 553/-
Approved amount: rs.78, 803/-
Admission date: 09-jun-2016
Claim received date: 12-jul-2016
Claim denied date: –
Claim type: cashless
Pre-authorized amount: rs.78, 803/-
Claim status: claim approved
Discharge date: 13-jun-2016
Claim approved date: 12-jul-2016
Hospital name: aditya birla health services ltd
Denial reasons

None

Missing documents

None

Deduction details

Non payable amount: rs.750/-

Reason: nme + rr excess

Attachment for tail mail

From: “sandesh r”
Sent: thu, 14 jul 2016 13:26:11
To:
Subject: re: fwd: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]
Dear prahsanth,

We have processed your claim documents as per your policy condition, please check with hospital for extra payment collection.

Thanks and regards
_
Sandesh r

Medi assist india tpa pvt ltd.

4th floor ibc, knowledge park, tower d,
No 4/1, bannerghatta road,
Near dairy circle –bangalore 29

Toll free number :[protected] /[protected]
Track your claims : http://track. medibuddy.in
Download e card : http://ecard. medibuddy.in
Track through sms : claims and claimno sms to [protected]

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: thursday, july 14, 2016 1:08 pm
To: sandesh r
Subject: re: fwd: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]

Dear sandesh,

Category break up
Charge type
Bill amount
Payable amount
Non pay amount
Non payable reason
Hospital charges
0
0
0

Investigation & lab charges
0
0
0

Non taxable pharmacy & medicine charges
0
0
0

Miscellaneous charges
79553
78803
750
Nme + rr excess
Consultant charges
0
0
0

Package
0
0
0

Total
79553
78803
750

Ee its amount approve is 78803/-

Then why show me

Surgery charges
12202
2000
10202
Claiming for nmes & already settled amount in cashless rs.10202 (nme-oxygen mask rs.150; handrub rs.165; microshild rs.105; sponge rs.375; administrative surcharge rs.5934/-)
Claiming for nmes & already settled amount in cashless rs.10202/-
Its my cash witch is that day pay then why show me this i will paid 92419468 claim
And also ones tailing you i will call that time mediassit they said sir, you paid and send reimbursement process

Then know you show me this all!!!

I am proper mentioned my family states

Please diposit my 9452/- as per your break up[protected]=9452)

Regards,
Prashant

From: “sandesh r”
Sent: thu, 14 jul 2016 12:25:33
To:, “‘corporateresponse ‘”, “‘info ‘”
Subject: re: fwd: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]
Dear prashanth,

Your cashless claim is processed and approved for rs.78803/-, same will be transferred to hospital bank account shortly, check with hospital.

Claim no.
Policy number
Policy holder
Emp code
Emp name
Relation
Maid
Beneficiary
Clm type
Clm amt
App amt
Claim status
92419468
670100/34/15/04/00000002
Titan company limited
1067021
Prashant prakash kumbhar
Self
[protected]
Prashant prakash kumbhar
Cashless
79553
78803
App

Category break up
Charge type
Bill amount
Payable amount
Non pay amount
Non payable reason
Hospital charges
0
0
0

Investigation & lab charges
0
0
0

Non taxable pharmacy & medicine charges
0
0
0

Miscellaneous charges
79553
78803
750
Nme + rr excess
Consultant charges
0
0
0

Package
0
0
0

Total
79553
78803
750

Reimbursement claim is processed and settled for rs.5554/-, same has been transferred to titan account on 7th july 16.

Claim no.
Policy number
Policy holder
Emp code
Emp name
Relation
Maid
Beneficiary
Clm type
Clm amt
App amt
Claim status
92495045
670100/34/15/04/00000002
Titan company limited
1067021
Prashant prakash kumbhar
Self
[protected]
Prashant prakash kumbhar
Reimbursement
15830
5554
Set

Bill break up:
Category break up
Charge type
Bill amount
Payable amount
Non pay amount
Non payable reason
Investigation & lab charges
2400
2400
0

Surgery charges
12202
2000
10202
Claiming for nmes & already settled amount in cashless rs.10202 (nme-oxygen mask rs.150; handrub rs.165; microshild rs.105; sponge rs.375; administrative surcharge rs.5934/-)
Consultant charges
550
550
0

Pharmacy & medicine charges (taxable)
678
604
74
Mouth wash rs.74/-
Total
15830
5554
10276

Thanks and regards
_
Sandesh r

Medi assist india tpa pvt ltd.

4th floor ibc, knowledge park, tower d,
No 4/1, bannerghatta road,
Near dairy circle –bangalore 29

Toll free number :[protected] /[protected]
Track your claims : http://track. medibuddy.in
Download e card : http://ecard. medibuddy.in
Track through sms : claims and claimno sms to [protected]

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: thursday, july 14, 2016 12:11 pm
To: corporateresponse ; sandesh r ; info
Subject: fw: fwd: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]

Dear team,

What is my 10202/- amount claim states

Regards,

Prashant

From: “sandesh r”
Sent: mon, 11 jul 2016 18:04:10
To:
Subject: re: fwd: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]
Dear prashanth,

Please share your contact number.

Thanks and regards
_
Sandesh r

Medi assist india tpa pvt ltd.

4th floor ibc, knowledge park, tower d,
No 4/1, bannerghatta road,
Near dairy circle –bangalore 29

Toll free number :[protected] /[protected]
Track your claims : http://track. medibuddy.in
Download e card : http://ecard. medibuddy.in
Track through sms : claims and claimno sms to [protected]

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: monday, july 11, 2016 5:59 pm
To: sandeshr
Subject: fw: fwd: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]

Dear sandesh,

What is my states my 92419468

Regards,
Prashant

From: “sandesh r”
Sent: sat, 09 jul 2016 18:04:15
To:
Cc:
Subject: re: fwd: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]
Dear prashanth,

Your cashless claim is under process, we yet to receive original documents from hospital.

Reimbursement claim is processed and approved for rs.5554/-, same amount will credit to titan company account shortly.

Thanks and regards
_
Sandesh r

Medi assist india tpa pvt ltd.

4th floor ibc, knowledge park, tower d,
No 4/1, bannerghatta road,
Near dairy circle –bangalore 29

Toll free number :[protected] /[protected]
Track your claims : http://track. medibuddy.in
Download e card : http://ecard. medibuddy.in
Track through sms : claims and claimno sms to [protected]

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: saturday, july 09, 2016 5:46 pm
To: [protected]@mediassistindia.com; [protected]@mediassistindia.com
Subject: fw: fwd: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]

Dear team,

As trial mail please revert me, still i have waiting, when you will provide me my total claim amount…

Regards,
Prashant

From: “prashant kumbhar”
Sent: sat, 09 jul 2016 14:42:12
To: “[protected]@mediassistindia.com”, “[protected]@mediassistindia.com”
Subject: fw: fwd: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]
Dear team,

You proper maintained (your cashless claim is processed and approved for 78803rs… nme expenses 750 rs… then what is the issue?..)

O i am paying 10202/- on 13-jun-2016 on dated total amount is-79553/- your approval amount is-78803/-

That time you maintained proper, also that time i call customer care when i am paying 10202/- your employee tailing me sir not and issue you pay and submit reimbursement it then why show me all!!!

If you that time tiling me you pay only 750/-

Not any issue!!

“so you sate my place and think”

I dont know i want refund my 15080/- as per your billing system and my billing amount

Thanks and regards,

Prashant

From: “[protected]@mediassist”
Sent: sat, 09 jul 2016 13:24:27
To: [protected]@rediffmail.com
Cc: sandeshr
Subject: fwd: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]
Dear sir,

Kindly find the below details of your claim no: 92495045

Claim results (prashant prakash kumbhar – employee code 1067021)
Claim #
Related preauth
Benef name /gender/ relation
Received on
Type / status
Claimed amt
Appr. amt
92495045
Prashant prakash kumbhar / m / self
[protected]
×latest pa status “style=”box-sizing: border-box; color: #2e3e4e; text-decoration: none; vertical-align: bottom; background: transparent;”data-mce-href=”http://proclaim. mediassistindia.com/”data-mce-style=”box-sizing: border-box; color: #2e3e4e; text-decoration: none; vertical-align: bottom; background: transparent;”reimbursement / approved
Rs.15830/-
Rs.5554/-

Bill details:

Bill no.

Bill date

Bill type

Bill description

Amount

Non-payable amount

Non-payable reason

Payable amount

0

Jun 13 2016 12:00 am

Consultant charges

Consultation

Rs.550/-

Rs.0/-

Rs.550/-

0

Jun 13 2016 12:00 am

Surgery charges

Other surgical item charges

Rs.12, 202/-

Rs.10, 202/-

Claiming for nmes & already settled amount in cashless rs.10202 (nme-oxygen mask rs.150; handrub rs.165; microshild rs.105; sponge rs.375; administrative surcharge rs.5934/-)

Rs.2, 000/-

0

Jun 13 2016 12:00 am

Investigation & lab charges

Lab

Rs.2, 400/-

Rs.0/-

Rs.2, 400/-

0

Jun 13 2016 12:00 am

Pharmacy & medicine charges (taxable)

Medicines_drugs

Rs.678/-

Rs.74/-

Mouth wash rs.74/-

Rs.604/-

With regards,
Prabakar. c
Team medi assist

From:”kumbharpra111″
To:”titan”
Sent: saturday, july 9, 2016 12:36:28 pm
Subject: fw: fwd: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]

Dear team,
Then why taken 10202/-

Also why stop my rest amount 15830/-

As per your claim no 92495045

On dated 24-jun-2016, today is 9-july -2016

As per your policy working 7 day process, then you count 24-jun to till date and please red my all mails witch is

Ending to you then reply

Regards,

Prashant kumbhar

From:”[protected]@mediassist”
Sent: sat, 09 jul 2016 11:02:01
To: [protected]@rediffmail.com
Cc: sandeshr
Subject: fwd: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]
Dear sir,

Claim results (prashant prakash kumbhar – employee code 1067021)
Claim #
Related preauth
Benef name /gender/ relation
Received on
Type / status
Claimed amt
Appr. amt
92419468
92430671, 92419467
Prashant prakash kumbhar / m / self
[protected]
×latest pa status” style=”box-sizing: border-box; color: #2e3e4e; text-decoration: none; vertical-align: bottom; background: transparent;” data-mce-href=”http://proclaim. mediassistindia.com/” data-mce-style=”box-sizing: border-box; color: #2e3e4e; text-decoration: none; vertical-align: bottom; background: transparent;”cashless / in process (processed document awaited)
Rs.79553/-
Rs.78803/-

Your cashless claim is processed and approved for 78803rs… nme expenses 750 rs… then what is the issue?..
With regards,

Team medi assist

From: “corporateresponse”
To: “titan”
Cc: [protected]@rediffmail.com
Sent: saturday, july 9, 2016 10:49:01 am
Subject: fw: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]

Dear team

Please go through the below trial mail & do the needful.

Thanks & regards
Medi assist team

From: prashant kumbhar
Sent: friday, july 08, 2016 1:36 pm
To: corporateresponse ; info
Subject: fw: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]

Dear team,

Why are you lat process my statement are you working or not

End me reply asap,

Regards,.
Prashant

From: “prashant kumbhar”
Sent: wed, 06 jul 2016 22:41:28
To: “corporateresponse”, “info”
Subject: fw: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]
Dear team,

Inform to you your end amount approval is – 78803/- cash less no[protected]

Then know you why showing 10202/- in staled, my hospital bill is-79553/- your end approval amount is-78803/-

When i paid 10202/- that time i call your customer care that time your end tailing me sir you paid and

Reimbursement clime that time you received you know you show my clime statement 5554/-, are you proper

Training your employee or customer proper send sms mail i am frosted your end and i relay observed your

Company is bool set you are not handled your company, not reply to at the time your commitment see my all

Mails and reply

Proper as you work in one corporate specials customer sport

Pls do the needful

Regards,
Prashant

From: “corporate response”
Sent: sat, 02 jul 2016 12:33:33
To:
Cc: “info medi assist”
Subject: re: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]
Dear sir/madam

The claim[protected] is under process.

Thanks & regards
Medi assist team

From: info
Sent: thursday, june 30, 2016 3:56 pm
To: [protected]@mediassistindia.com’);” [protected]@mediassistindia.com
Subject: fwd: fw: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]

Dear team,

Kindly find the below trail mail and do the needful.

Regards,
Medi assist support team

On wed, 29 jun at 3:19 pm, prashant kumbhar wrote:
Dear team,
You provide me new clame number why and where is your commitment 24 hours reply,
Also tickt numer, l am sending you all my documents then why delay your commitment date is 26 june, also hospital provided all details then why should tack time your end
I already manstined my family states

So pls

Diposit my cash in my account asap

Regards
Prashant p kumbhar

Note: forwarded message attached

— original message —

From: info [protected]@mediassistindia.com on fri, 24 jun 2016 20:23:49 +0530
To: [protected]@rediffmail.com
Subject: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected] – 388819

Aditya birla memorial hospital — claim amount 79553/- and approval amount 78803/- why taken 9452/-

1 review
Ku kumbharpra111 on jul 14, 2016
Add a comment
Change resolution statement

Search results:
Claim id:
92419468
Claim details:

Claim id: 92419468
Claim amount: rs.79, 553/-
Approved amount: rs.78, 803/-
Admission date: 09-jun-2016
Claim received date: 12-jul-2016
Claim denied date: –
Claim type: cashless
Pre-authorized amount: rs.78, 803/-
Claim status: claim approved
Discharge date: 13-jun-2016
Claim approved date: 12-jul-2016
Hospital name: aditya birla health services ltd
Denial reasons

None

Missing documents

None

Deduction details

Non payable amount: rs.750/-

Reason: nme + rr excess

Attachment for tail mail

From: “sandesh r”
Sent: thu, 14 jul 2016 13:26:11
To:
Subject: re: fwd: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]
Dear prahsanth,

We have processed your claim documents as per your policy condition, please check with hospital for extra payment collection.

Thanks and regards
_
Sandesh r

Medi assist india tpa pvt ltd.

4th floor ibc, knowledge park, tower d,
No 4/1, bannerghatta road,
Near dairy circle –bangalore 29

Toll free number :[protected] /[protected]
Track your claims : http://track. Medibuddy.In
Download e card : http://ecard. Medibuddy.In
Track through sms : claims and claimno sms to [protected]

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: thursday, july 14, 2016 1:08 pm
To: sandesh r
Subject: re: fwd: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]

Dear sandesh,

Category break up
Charge type
Bill amount
Payable amount
Non pay amount
Non payable reason
Hospital charges
0
0
0

Investigation & lab charges
0
0
0

Non taxable pharmacy & medicine charges
0
0
0

Miscellaneous charges
79553
78803
750
Nme + rr excess
Consultant charges
0
0
0

Package
0
0
0

Total
79553
78803
750

Ee its amount approve is 78803/-

Then why show me

Surgery charges
12202
2000
10202
Claiming for nmes & already settled amount in cashless rs.10202 (Nme-oxygen mask rs.150; handrub rs.165; microshild rs.105; sponge rs.375; administrative surcharge rs.5934/-)
Claiming for nmes & already settled amount in cashless rs.10202/-
Its my cash witch is that day pay then why show me this i will paid 92419468 claim
And also ones tailing you i will call that time mediassit they said sir, you paid and send reimbursement process

Then know you show me this all!!!

I am proper mentioned my family states

Please diposit my 9452/- as per your break up[protected]=9452)

Regards,
Prashant

From: “sandesh r”
Sent: thu, 14 jul 2016 12:25:33
To:, “‘corporateresponse ‘”, “‘info ‘”
Subject: re: fwd: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]
Dear prashanth,

Your cashless claim is processed and approved for rs.78803/-, same will be transferred to hospital bank account shortly, check with hospital.

Claim no.
Policy number
Policy holder
Emp code
Emp name
Relation
Maid
Beneficiary
Clm type
Clm amt
App amt
Claim status
92419468
670100/34/15/04/00000002
Titan company limited
1067021
Prashant prakash kumbhar
Self
[protected]
Prashant prakash kumbhar
Cashless
79553
78803
App

Category break up
Charge type
Bill amount
Payable amount
Non pay amount
Non payable reason
Hospital charges
0
0
0

Investigation & lab charges
0
0
0

Non taxable pharmacy & medicine charges
0
0
0

Miscellaneous charges
79553
78803
750
Nme + rr excess
Consultant charges
0
0
0

Package
0
0
0

Total
79553
78803
750

Reimbursement claim is processed and settled for rs.5554/-, same has been transferred to titan account on 7th july 16.

Claim no.
Policy number
Policy holder
Emp code
Emp name
Relation
Maid
Beneficiary
Clm type
Clm amt
App amt
Claim status
92495045
670100/34/15/04/00000002
Titan company limited
1067021
Prashant prakash kumbhar
Self
[protected]
Prashant prakash kumbhar
Reimbursement
15830
5554
Set

Bill break up:
Category break up
Charge type
Bill amount
Payable amount
Non pay amount
Non payable reason
Investigation & lab charges
2400
2400
0

Surgery charges
12202
2000
10202
Claiming for nmes & already settled amount in cashless rs.10202 (Nme-oxygen mask rs.150; handrub rs.165; microshild rs.105; sponge rs.375; administrative surcharge rs.5934/-)
Consultant charges
550
550
0

Pharmacy & medicine charges (Taxable)
678
604
74
Mouth wash rs.74/-
Total
15830
5554
10276

Thanks and regards
_
Sandesh r

Medi assist india tpa pvt ltd.

4th floor ibc, knowledge park, tower d,
No 4/1, bannerghatta road,
Near dairy circle –bangalore 29

Toll free number :[protected] /[protected]
Track your claims : http://track. Medibuddy.In
Download e card : http://ecard. Medibuddy.In
Track through sms : claims and claimno sms to [protected]

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: thursday, july 14, 2016 12:11 pm
To: corporateresponse ; sandesh r ; info
Subject: fw: fwd: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]

Dear team,

What is my 10202/- amount claim states

Regards,

Prashant

From: “sandesh r”
Sent: mon, 11 jul 2016 18:04:10
To:
Subject: re: fwd: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]
Dear prashanth,

Please share your contact number.

Thanks and regards
_
Sandesh r

Medi assist india tpa pvt ltd.

4th floor ibc, knowledge park, tower d,
No 4/1, bannerghatta road,
Near dairy circle –bangalore 29

Toll free number :[protected] /[protected]
Track your claims : http://track. Medibuddy.In
Download e card : http://ecard. Medibuddy.In
Track through sms : claims and claimno sms to [protected]

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: monday, july 11, 2016 5:59 pm
To: sandeshr
Subject: fw: fwd: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]

Dear sandesh,

What is my states my 92419468

Regards,
Prashant

From: “sandesh r”
Sent: sat, 09 jul 2016 18:04:15
To:
Cc:
Subject: re: fwd: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]
Dear prashanth,

Your cashless claim is under process, we yet to receive original documents from hospital.

Reimbursement claim is processed and approved for rs.5554/-, same amount will credit to titan company account shortly.

Thanks and regards
_
Sandesh r

Medi assist india tpa pvt ltd.

4th floor ibc, knowledge park, tower d,
No 4/1, bannerghatta road,
Near dairy circle –bangalore 29

Toll free number :[protected] /[protected]
Track your claims : http://track. Medibuddy.In
Download e card : http://ecard. Medibuddy.In
Track through sms : claims and claimno sms to [protected]

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]
Sent: saturday, july 09, 2016 5:46 pm
To: [protected]@mediassistindia.com; [protected]@mediassistindia.com
Subject: fw: fwd: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]

Dear team,

As trial mail please revert me, still i have waiting, when you will provide me my total claim amount…

Regards,
Prashant

From: “prashant kumbhar”
Sent: sat, 09 jul 2016 14:42:12
To: “[protected]@mediassistindia.com”, “[protected]@mediassistindia.com”
Subject: fw: fwd: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]
Dear team,

You proper maintained (Your cashless claim is processed and approved for 78803rs… Nme expenses 750 rs… Then what is the issue?..)

O i am paying 10202/- on 13-jun-2016 on dated total amount is-79553/- your approval amount is-78803/-

That time you maintained proper, also that time i call customer care when i am paying 10202/- your employee tailing me sir not and issue you pay and submit reimbursement it then why show me all!!!

If you that time tiling me you pay only 750/-

Not any issue!!

“so you sate my place and think”

I dont know i want refund my 15080/- as per your billing system and my billing amount

Thanks and regards,

Prashant

From: “[protected]@mediassist”
Sent: sat, 09 jul 2016 13:24:27
To: [protected]@rediffmail.com
Cc: sandeshr
Subject: fwd: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]
Dear sir,

Kindly find the below details of your claim no: 92495045

Claim results (Prashant prakash kumbhar – employee code 1067021)
Claim #
Related preauth
Benef name /gender/ relation
Received on
Type / status
Claimed amt
Appr. Amt
92495045
Prashant prakash kumbhar / m / self
[protected]
×latest pa status “style=”box-sizing: border-box; color: #2e3e4e; text-decoration: none; vertical-align: bottom; background: transparent;”data-mce-href=”http://proclaim. Mediassistindia.com/”data-mce-style=”box-sizing: border-box; color: #2e3e4e; text-decoration: none; vertical-align: bottom; background: transparent;”reimbursement / approved
Rs.15830/-
Rs.5554/-

Bill details:

Bill no.

Bill date

Bill type

Bill description

Amount

Non-payable amount

Non-payable reason

Payable amount

0

Jun 13 2016 12:00 am

Consultant charges

Consultation

Rs.550/-

Rs.0/-

Rs.550/-

0

Jun 13 2016 12:00 am

Surgery charges

Other surgical item charges

Rs.12, 202/-

Rs.10, 202/-

Claiming for nmes & already settled amount in cashless rs.10202 (Nme-oxygen mask rs.150; handrub rs.165; microshild rs.105; sponge rs.375; administrative surcharge rs.5934/-)

Rs.2, 000/-

0

Jun 13 2016 12:00 am

Investigation & lab charges

Lab

Rs.2, 400/-

Rs.0/-

Rs.2, 400/-

0

Jun 13 2016 12:00 am

Pharmacy & medicine charges (Taxable)

Medicines_drugs

Rs.678/-

Rs.74/-

Mouth wash rs.74/-

Rs.604/-

With regards,
Prabakar. C
Team medi assist

From:”kumbharpra111″
To:”titan”
Sent: saturday, july 9, 2016 12:36:28 pm
Subject: fw: fwd: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]

Dear team,
Then why taken 10202/-

Also why stop my rest amount 15830/-

As per your claim no 92495045

On dated 24-jun-2016, today is 9-july -2016

As per your policy working 7 day process, then you count 24-jun to till date and please red my all mails witch is

Ending to you then reply

Regards,

Prashant kumbhar

From:”[protected]@mediassist”
Sent: sat, 09 jul 2016 11:02:01
To: [protected]@rediffmail.com
Cc: sandeshr
Subject: fwd: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]
Dear sir,

Claim results (Prashant prakash kumbhar – employee code 1067021)
Claim #
Related preauth
Benef name /gender/ relation
Received on
Type / status
Claimed amt
Appr. Amt
92419468
92430671, 92419467
Prashant prakash kumbhar / m / self
[protected]
×latest pa status” style=”box-sizing: border-box; color: #2e3e4e; text-decoration: none; vertical-align: bottom; background: transparent;” data-mce-href=”http://proclaim. Mediassistindia.com/” data-mce-style=”box-sizing: border-box; color: #2e3e4e; text-decoration: none; vertical-align: bottom; background: transparent;”cashless / in process (Processed document awaited)
Rs.79553/-
Rs.78803/-

Your cashless claim is processed and approved for 78803rs… Nme expenses 750 rs… Then what is the issue?..
With regards,

Team medi assist

From: “corporateresponse”
To: “titan”
Cc: [protected]@rediffmail.com
Sent: saturday, july 9, 2016 10:49:01 am
Subject: fw: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]

Dear team

Please go through the below trial mail & do the needful.

Thanks & regards
Medi assist team

From: prashant kumbhar
Sent: friday, july 08, 2016 1:36 pm
To: corporateresponse ; info
Subject: fw: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]

Dear team,

Why are you lat process my statement are you working or not

End me reply asap,

Regards,.
Prashant

From: “prashant kumbhar”
Sent: wed, 06 jul 2016 22:41:28
To: “corporateresponse”, “info”
Subject: fw: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]
Dear team,

Inform to you your end amount approval is – 78803/- cash less no[protected]

Then know you why showing 10202/- in staled, my hospital bill is-79553/- your end approval amount is-78803/-

When i paid 10202/- that time i call your customer care that time your end tailing me sir you paid and

Reimbursement clime that time you received you know you show my clime statement 5554/-, are you proper

Training your employee or customer proper send sms mail i am frosted your end and i relay observed your

Company is bool set you are not handled your company, not reply to at the time your commitment see my all

Mails and reply

Proper as you work in one corporate specials customer sport

Pls do the needful

Regards,
Prashant

From: “corporate response”
Sent: sat, 02 jul 2016 12:33:33
To:
Cc: “info medi assist”
Subject: re: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]
Dear sir/madam

The claim[protected] is under process.

Thanks & regards
Medi assist team

From: info
Sent: thursday, june 30, 2016 3:56 pm
To: [protected]@mediassistindia.com’);” [protected]@mediassistindia.com
Subject: fwd: fw: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected][protected]

Dear team,

Kindly find the below trail mail and do the needful.

Regards,
Medi assist support team

On wed, 29 jun at 3:19 pm, prashant kumbhar wrote:
Dear team,
You provide me new clame number why and where is your commitment 24 hours reply,
Also tickt numer, l am sending you all my documents then why delay your commitment date is 26 june, also hospital provided all details then why should tack time your end
I already manstined my family states

So pls

Diposit my cash in my account asap

Regards
Prashant p kumbhar

Note: forwarded message attached

— original message —

From: info [protected]@mediassistindia.com on fri, 24 jun 2016 20:23:49 +0530
To: [protected]@rediffmail.com
Subject: ticket received – claim no[protected] document sending by blue dart qurer – doc no-[protected] – 388819

We recently had an operation completed at ABMH, Wakad, Pune. As we were opting for Cashless, there was a delay and hence the Hospital asked us to deposit some amount which we did. After the Cashless was approved, there was a refund amount due to us from the Hospital.
Firstly the hospital delayed the payment and when they did, they submitted it in the wrong name because of which the NEFT was rejected. I have been following-pu with them for over 20 days now, but there is no satisfactory response.
This shows the concern they have about their customers and their service

I am visiting to abmh chinchwad since from last 2 years. Recently it is observed that hospital is started charging extra surcharges of around 2% on the payment more than rs. 1000 when payment is made by credit card/debit card
I asked the staff regarding details of these and staff person replied that the bank is charging the surcharges not us.
Yesterday i. E. On june 13, 2017, i used credit card for payment of blood test. The amount was rs. 4115, but person swiped rs. 4208 on my credit card i. E. Rs. 93 surcharge.
But if the bank is charging the surcharges, why the person swiped amount 4208 and not 4115. As the bank is charging extra on my credit card, it will get reflected in my card statement automatically.
It is not possible to carry a cash for the billing amount more than 1000. Does that mean i will have to pay extra every time when i use my credit card/debit card?

My mother had problem in tooth.
Dr.Manisha attended and suggested for normal extraction of tooth. She was good and polite but after that Sanyukta Khairnar came for extraction of tooth..Her behaviour was very rude and she even don’t know how to talk to their patients. Despite of taking care, she literally abused my mother and used harsh words. My mother is not even ready to visit Aditya Birla again because of her behaviour.
I request to please pass on this feedback to Dr. Sanyukta Khairnar . She is there to take care of their patients, not for troubling them more.

My father in law mr vikas patil bed no 2023b was admitted in aditya birla hospital chinchwad pune for chest pain on 9th aug 2019. But in emergency ward it was told to them that we need dr rajiv sethi but your staff with out our knowledge called up dr badne for which we were not atall comfortable but they said you can change the dr after wards. But when patient was shifted to icu we told them to change the dr for which they said it is not possible. Every step the staff were giving false commitment as if they were been or guided to do so. So we decided to take discharge and told dr to discharge the patient as early as possible. That time was roughly 10 am we got assurance from dr that discharge procedure will take 2 hrs. Then around 11 am some lady from admin called us and started convincing us to not take discharge. So around 11:30 am she agreed to give discharge and said will take 2hr. So 2hrs means by 12:30 pm (Drs agreed by 10:45am to discharge) we were suppose to get discharge but we got discharge by 2:15 pm horrible. While discharged they gave bill which included all test done along with hemogram. But they said hemogram report is not available and they will investigate and will replay. How come they can bill the test which is not done. Hospital is giving fake bills to patient or would say the tests which are not done are also been charged. With out doing test how can they give bill.
Mrs prasad from admin department was very harsh and arrogant in talking and said do what ever u want to do.
Today i got a call in evening that hemogram test was not done.
Very very pathetic and unprofessional hospital. I had already filed a complaint in consumer and docket no is also been shared to your staff.

Hi team,

I had admitted in aditya birla hospital for the surgery of kidney stone and they have charged me around 80000 for the procedure, normally it would be done at other hospitals around 30000.

As per the doctor advised i undergone for x-ray and sonography twice.

I had the misplaced the original bill and request them to produce duplicate bill and they had asked me to pay 100rs each for bill.

My question is why they asking 100 rs for each bill and on what basis they are asking 100 rs for each bill.

They had said that they have such policy to produce duplicate bill.

Could you please look into this.

Why theier billing department greasing customers like this and they charging extremely high charges and even duplicate bill also they are charging.

My hospital admmision detials as follows.

Mrn no:ab17058943
Name:b dsouza