Air India Express Customer Care

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

My name is dr vidhya vinod, my baby (14 months old) and i travelled to kannur from sharjah on 16 march 12.30 pm – flight ix 744. My baby has been sick, i was flying home on a emergency without checked in baggages. I did travel with a cabin permissible stroller called yoyo (Which can be folded and it would look like a cabin baggage with a cover). I have always traveled with this stroller across the world. Yesterday when we arrived at the boarding gate it was almost 45 minutes before we were let in, i stood in the queue to be boarded all that time in the front as the baby was sick and to go and settle in quickly. Lady who checks into the flight asked me to board last as my seat is in row 2. I requested her to allow after the wheel chair passengers were let in as i don't want to go back to the end of the queue with the sick baby as i have been in the queue for 40 minutes or so and i proceeded to the plane.

Normally they allow babies and families to board the plane first. I requested her a few times to let me in. I have had stroller, baby, my handbag and baby bag so i didn't want to go back and wait again.
My first non adherence lead to various events. I was treated like a criminal upon reaching the plane.
Lady who was letting the passengers board the flight had then called in the ground staff via her walkie talkie/cordless phone and alerted everyone that there is a 'lady (I) coming who did not respect her words to board the aircraft last.
Later i apologized to the lady and crew in the plane too.

Air-hostess ordered my cabin baggage (Stroller) to be taken out then i pleaded not to do so as i need to go and it is a permissible cabin baggage. Airhostess then called the captain the great mr rizwan kaleel who then started to show off his authority and started to dictate his terms.
'you may traveled with this stroller but i refuse to accept in my flight'
'who are you to dis-obey the staff', 'i want to teach you a lesson'
I will make sure that you get your baggage last atleast you spend 2 hours in the airport' you cannot disobey my staff and have a pleasant journey' if your child is sick who asked you then fly for 4 hours' i don't care if this stroller is allowed or not you can't create your own rules' 'i will throw you and your baggage out '.

He then called on to the ground staff to take my stuff out of the plane. I was there pleading, requesting, explaining to every person, passengers who were boarding thought that i did some crime, they made me not to sit until the flight was about to take off.
This was a punishment given to me for standing in the queue for long and to have boarded the aircraft. My stroller was literally thrown out.

Although couple of ground staff tried to explain the air hostess that this is a permissible stroller in cabins but she didn't pay any heed nor the captain. Supervisory ground staff also asked me to just sort of shut up in my language 'malayalam' to give a note as to why my hand baggage is taken out? They treated me like a dog.

Great customer care provided by air india for boarding the flight with the baby. The lady with whom i disobeyed gave a smile for the punishment i was given. I was made all the time to wait near the kitchen,

Most of my onward journey i was crying for something i did nothing wrong. Upon reaching kannur my stroller came last with almost not in a usable condition as they may have loaded heavy stuff on it.
It came as a last piece and all the emergency i had to reach, the purpose of traveling without the checked in baggage was defeated.

Our own indian crew and captain didn't bother about the service,

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

Hi,

My cousin in working in kapico maruthi motors showroom, at chennai kilpauk, they didn't give 3 months salary to all employees working there, when people are asked for salary means they are giving multiple reasons and also didn't give refunds for some customers, all are middle class family members, when they are asking for salary means they are not responding.

Request you to take immediate action and do the need to all employees.

Thank you

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

Abdul razak kottilingal, tirur malappuram dist kerala cal;icut to riyadh travelling date december 05 2018 air india express 321 boarding pass no 114. But return from riyadh reason deported calicut date december 09/2018 baggage is missing please fin out my baggage. Contact no [protected], [protected]. Medicine is in baggage. So medicine not recieving long time that's unusable

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

Booked flight from singapore to bangalore, for 15th apr.
For one of the passenger, the lastname has been given as an initial
Not complete name. I have requested airline to include expanded lastname instead of initial by sharing the required documents.

Airline customer care advised me to cancel and rebook bearing the cancellation charges.

Other airline (Booked for 11th apr) did this, with free of cost for my bangalore to singapore flight.

Each airline follow a different set of rules, but please note that neither airline website shows any info about name change policy/info nor travel agent website (Makemytrip)

And i believe there is a order from aviation department, there wont be any charges for name correction on airline tickets.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

I have paid extra to get front seat for my parents but they did not get it. Please see the below details.

Confirmation no./pnr: uzkqzs
Passenger last name: kottoorazhikathu vasudevan
Passenger last name: navolil meenakshi
Travel date : 13/12/2018
Thiruvananthapuram, new intl term, trv
13 dec 23:35
Dubai, terminal 2, dxb
14 dec 02:25
Ix 539

Please credit back my money as they did not get this service

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

My wife traveled to Muscat on visit visa and she cancelked her retun ticker after arriving. After the cancelation waited for 10-15 days to credit the amont but nothing happned. We send several reminders their is any response from Air india. Their website is totally useless.
Please do the needfull to get my refund among for cancelled booking reference OIUMPK

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

Dear sir,
I am writing to make you aware of a recent extremely aggravating experience i had with a member of the flight crew on the flight from lucknow to dubai. It happened on ix 193 on 8th april 2019. As soon as the plane had gained altitude, i observed that the first row had two vacant seats. I had earlier enquired at the check in counter to upgrade my seat asking for first row. The check in counter person told me to check with the cabin crew for the same. I approached the cabin attendant mr. Bharti das asking for the same. As soon as we began to talk, i noticed he had a rude and rather arrogant manner, and certainly stood in sharp contrast to the other airline crew members who rather have soft and pleasant tones. He denied the whole request saying that it’s a paid seat and we cannot give you. I was ready to pay the charges and told him the same and the things progressed from that point and his very rude behaviour was apparent. The flight purser mr. Bharti das who has long forgone his age of being a flight attendant was continuing to argue about this. It was beyond my anticipation to receive such misbehaviour and felt like a beggar, begging for seat. This is not a professional way to deal with your passengers. Just for your information in past 6 months i have travelled by air india express several times to same destination lko-dxb and dxb-lko due to some medical emegencies back home. I would be providing my details and you could retrieve the data from your side. Nevertheless i can provide the data to you too. Suffice it to say that if we had not been on a plane, i would have done what anyone would do when faced with a rude server, whether he is in a restaurant, a hotel or elsewhere. But, as a good citizen knows, in these times when issues of security are paramount, you can’t make a fuss of any kind in mid-flight. So i am writing to you about it now to let you know that i expect you will reprimand that man, whose name is mr. Bharti das and let him know he ruined the flight for me. I fly that same route fairly frequently, and i hope to be able to continue to do so, but if i encounter another employee like him, i’ll have to stop using your airline and look for a different way to make the trip.
Supporting documentation boarding pass can be made available upon request.
I will be sharing this service experience on my company website and social media platforms too. I would also look forward to sharing the airline’s repsonse in a future on my personal and company and social media platforms.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

Regarding the refund request which you had approved; when we approached our branch, they informed us that there has been no intimation received by your bank instructing sbi to credit back the money which was incorrectly deducted from us.

Kindly address the issue with priority as it has been quite a long time since the erroneous transaction has occurred and there has been numerous number of communications regarding this issue till date.

This is utterly disappointing from a customer perspective to see such an unprofessional approach taken by a reputable airliner like yours.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

Complaint against inhuman attitude of air india express airlines staff at counter of indira gandhi airport t3 terminal

My son devansh gupta and his friend fazle rahman ejazi (Both students of iit) got a ticket booked from delhi to coimbatore with ticket pnr – hlumxr for flight on 27.12.2018. The flight was scheduled for 6.55 pm. They entered the airport on 5.15 pm but they stood in air india flight queue. But after wasting 20 minutes in that queue they were told that they should report in air india express queue. At 6.05 pm they reached at the air india express counter, but the staff sitting there at the counter, with some evil intentions wasted some more time by being involved in some unproductive work and in the meantime they allotted the seats to some other passangers after charging more amount of which some part may be bribe and they allotted seats to their own persons. Then they told my son and his friend that their seats are already allotted to others and they are late. My son and his friend were there at the counter at 6.05 pm, well before time but your airline staff intentionally wasted time to arrange money for their pockets. Please enquire into the matter and take strict action against the erring staff. I make a complaint to you to refund full amount of tickets.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

We flew airindia express from calicut to al ain on 10th january 2019. We booked the front row seat but did not get it. We paid extra 790 per ticket but got the last row seat. I would like to get the money back please.
We booked the front row seat because we are elderly people who need some convenience during flight. Its very unfair that we pay for the front row seat and somebody else sit on it!