Air India Express Customer Care

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

Hi

I have cancelled a booking on 9th august 2019 and refund was not processed..

I sent too many emails and reminders to customer service and cvo and their reply was already forwarded to finance department. Now it is more than 75 days and they are still forwarding to finance dept and replying with fake promises..

It is sad to say air india express customer service is too irresponsible

Please do the needful

Shajas

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

My vehicle no: ts08fy1123
On 27th july 2019 below message received against our fastag account.
"your fastag a/c has been debited for rs. 235 for adjustment entry on 7/29/2019 6:47:49 pm. Balance amount in the a/c is rs. 581 – hdfc bank ltd."

Please clarify what is adjustment entry of rs 235/-
Our mobile no:[protected]
Email id:[protected]@gmail.com

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

I did travel with my spouse on airindia express flight ix346/10oct dubai kozhikode. I had to wait for more than 1 hour at kozhikode airport to retrieve the broken box, as the last piece on the belt.
Subject was referred to the staff and without looking at the box, he straight away informed that there is no compensation for broken wheels and handle. It is not the broken wheel, apiece of the box, along with the wheel was already gone.
Below is the complaint, which i forwarded to airindia express
Dear concerned
I did travel with my spouse, on ix346/10oct, dxbccj, with 3 piece baggage. I was satisfied with the in-flight services, but was totally dissatisfied with the mishandling of my baggage.
I had to wait for more than 1 hour to retrieve my baggage, which was received by around midnight. As soon as i collected my baggage, i noticed that corner of my suitcase was broken and the wheel is also lost. I reported to one of your airport staff, mr. Shibil, who informed that he is unable to do anything in this case. He informed that they are not handling such cases at ccj airport, and asked me to write my grievances and claim through the ix customer support by e-mail.
The baggage (Suitcase) under tag no ai351429 is now totally useless. Attached are images of the broken suitcase and copies of tag and boarding passes.
I request you, either to replace my suitcase high flyer th0193pcabs with the same quality one or reimburse the cost of the suit case, which is approximately, aed.200.00.
Awaiting your earliest action.

Best regards

Kutty sachidanandan/upparachan sankara

[protected]

Customer affairs is least bothered to investigate properly and is closing the complaint. Please see the last message received from airindia express.
Dear sir/madam,

Greetings from air india express.

Please find below replay from our calicut airport.

"ref t/m, regarding the baggage damage, passenger mr. Kutty sachidanandan/upparachan sankara reported at the mhb desk that his bag's wheel has been broken. We briefed him that there was no claim for the wheel or the wheel base and its strap. So, we didn't raise any dpr on this case."

Best regards,
Customer support (Ng)
Air india express.
Even though airindia express is a budget airline, it doesn't mean that they can totally ignore the grievances of the passenger. I need a compensation from airindia express. I also want airindia express to strictly review the handling at the ground. Why should i suffer for their irresponsible handling.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

I had booked 4 tickets for myself, mom, brother and sister in law to travel from trivandrum to chennai. This was during the rains and floods in kerala and trains were being cancelled and flights were not operating from kochi. I had a confirmed booking and when i tried checking in online i couldn't find the booking. Whem i called the airline office i was informed that my tickets were cancelled
I am sure i didn't cancel and we were on our way to the airport already. But then theblastinute change disturbed our further flight booking and incurred in a bigger loss. The total loss was about 30000 only for the tickets in addition to the additional expenses we had to incur for next bookings
I checked again for refund but i am just being told i cancelled it which i didn't.
Tickets were available but for 3tomes the original cost which i believe is a fraud from the airline co to get additional profits. Need a full reimbursement for the tickets plus the cost of additional tickets
I don't wish to go to consumer court with this
Ease understand that i received a cancellation mail from airline after i called and not before which chows there was some intentrntional fraud from within.. Expecting your support
Thanks
Ganes venkitajhalam

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

I am writing to seek your help, to get my refund from air india express.

I was booking flight for my family on september 2nd from dxb to ccj on airindia express official booking website. The booking ended up in error after payment was made, 1400 aed from my credit card. I called airindia express support which is only in india immediately after long wait on call, they attended the call and confirmed the booking is failed and shared failed one also asked me to sent an email requesting for refund to [protected]@airindiaexpress.in

I did the same and booked another ticket with online travel agent.

But since then every week i send email and even called them, all they can say is we have forwarded to finance team and said me to call finance team directly, and they never answer the call, but then why a company would have customer support line if they can not process or liease and resolve a common issue.

It's been almost two months now and i have no update.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

I have booked a round trip ticket from dubai to cochin on 28th august 2019 using a credit card [credit card no: 52xx xxxx xxxx x481 (Simply life adcb); dubai], unfortunately, the payment was deducted but the ticket was not issued poping an error on the screen. Further to our discussion with one of the customer care representative, the pnr is issued and he informed that the payment is not credited in the account. But as per our bank statement, the payment is deducted. After that i am trying to contact the customer care through emails and phone calls. No response and nobody is answering the calls. Please either issue the ticket or refund the amount so that i can ensure my ticket for next month.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

Air indian express flight from chennai to trivandrum was delayed.. I am coming from china and got the information only after reaching singapore.. There was no way i could change my ticket during that time or do anything with it.. I know i am in a budget flight but you can atleast provide me with a place to rest just beacause it was ylur mistake.. Or atleast provide me with internet so that i could inform my parents. I dont have indian sim card with me

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

Good day,

I booked an airticket for the below flight online through air india express site.
Round trip – muscat to mangalore on 07th nov 2019
Mangalore to muscat on 14th nov 2019

Air lines – air india express

An amount omr 162.080 of got deducted from my bank account instantly. But, i didn't get any confirmation number and airticket.

I have tried to call the airlines several times but i did not get any response for the calls. Also there is no response for the email sent to [protected]@airindiaexpress.in.

Please can you check and advice as i haven't received any feedback from airlines. And i have to rebook my ticket after getting refund from airlines.

Thanks,

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

I tried on 31/10/19 to book ticket from dubai to amritsar and return for 3 passengers on dated 22/11/2019 & return on 24/11/2019 online.

After entering the credit card ending with 9810 details and otp for my card ticket has not been generated but instead an error window came mentioning "server error".

The amount of dhs. 2909.61 has already been debited from my credit card account.

I don't know what to do now.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

I had booked an COK-AUH-COK Air India Express ticket (RZUOPQ) for my mom Mrs. Syamala Velappan for travel from COK to AUH and back in April 2019. After the COK – AUH sector was used, we had to cancel the ticket due to certain unforeseen personal reasons. Though the cancellation was made online on 24 May 2019, the refund amount has not been credited to my account yet. Copy of the ticket enclosed.