Air India Express Customer Care

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

I was travelling back from sydney to new delhi on 3rd november 2019. I was travelling with 2yr old twins and senior citizen parents. After a nearly 13hr journey with highly disturbed and irritated twin i was given back by stroller with broken wheels. Imagine my plight that with 6 luggage bags and a set of senior citizen parents who could barely walk i had to manage my twins just because the airline broke my stroller… I demand an instant reimbursement for the same as i am a frequent traveller and it’s an expensive necessity item which they broke.
My flight no was ai301 (Sydney to delhi)
Date of journey 3rd november 2019
Seat no’s 33h, 33g, 33j, 34g&33j

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

I have book the ticket from doha to kochi on 31/08/2019 and the amount was debited from my card same time and due to air india website error ticket was auto cancelled. I tried the customer care minimum 20 times by email and phone and go the reply within a 2 days. Same time copied all the emails to finance which i have seen worst irresponsible finance department in india.
Now 23 days completed still i am getting the same reply which was useless. There was no action till this time.
Passenger name : shanavas saifudheen
Sector : doha – cok
Pnr : lilsgk
Travelling date : 04/09/2019

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

Please note i book a ticket for my brother (Dmm-ccj-dmm) on[protected] on online from saudi arabia and canceled same day, confirmation number stopto, but until know i did not get back the refund amount sar 1, 070.25. I send email and call to customer care bunt until now i did not get any feedback just they taking all information without any response, i spent lot of money to call customer care.

So i kindly request you to please do the need full to refund my money

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

10/01/2019
Larry dennis blackwell

Please be advised that i have received a transaction alert on my visa debit card from citrusp*airindiaexpress inmumbai

I did not make this transaction and have filed a complaint with my bank

The transaction date is 10/01/2019
The amount is $388.01 usd
Bank name is bbva usa
This is all the information i have

Send any correspondence to
[protected]@yahoo.com or text me at[protected]

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

I booked two tickets. Passenger name mrs jibina shajahan and miss zainab shajahan, travelled date 17th dec 2019 sector sharjah to mumbai. The fund irs23494.43 deducted from my account and ticket not issued. Time of booking 16/11/19 2.45pm. For purchasing payment i was used my debit card belongs to federal bank visa debit card. Pls send the copy of ticket by email or reply the status of fund you received. Thanking you
Yours truly
Jibina shajahan

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

On 31 august 2019 i have booked my ticket from air india express website from dubai to lucknow but after payment no any pnr has been generated as just got message that there is website error

After that i have contacted call center and they said please book through makemytrip as there is some issue on air india express website and your refund will be processed within 48 hours

Till now refund has not been processed as i have sent more than 100 emails with my credit card statement as well.. Even i have put higher authorities in cc but no response from them as well… Even the scammers voice i have mentioned this that im getting after every ten emails that "we have forwarded your details to finance for verification"

I have called to call center more than 200 times but after providing all the details they disconnected my call promptly as its a intention for not to refund

I believe that i have to go for consumer case as may be this scam is going on with so many peoples to grab double amount for single ticket

Ticket reference no – ipjuga

Payment reference no : vt192450137004390000012 (Website error – need refund)

Payment reference no : vt192420137004390000015 (Paid through makemytrip and got ticket)

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

Yesterday (16/11/2019) i booked ticket in air india express flight schedule on 23 november 7.40 hrs on trivandrum muscat sector through member login page of air india express website
But money transaction not completed as there is delay in getting otp
Later i found the this booking in my bookings in the member page of air india express website
Which shows to retry payment to complete transaction. Accordingly i paid money through sbi atm card and i received otp and entered otp in the merchant site
And rs. 11587.69 deducted from my bank account by air india express company ltd mumbai
But issued a ticket which shows no money paid with confirmation number wmgaip
And this booking not found in the air india express website and the previous booking disappeared from my booking
I checked the sbi website also which shows rs 11587.69 deducted with details othpg[protected]airindia charters ltd mumbai but issued invalid ticket showing 0 money paid and not available by retrieve booking by the same pnr
Now what l will do to get money back
Thanks

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

I have been travelled in air india express on 4 th oct saturday at 23.50 pm from kozhikode to muscat with my family. On reaching muscat international airport on 5 th oct at 1.45 saturday i realised that my one baggage was missing and i have registered a complaint in the airport. Till now i haven't received any information about my baggege after 3 weeks… Its very disappointing.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

Purchased a ticket from doh to cnn suppose to travel 4/10/2019 with ref wtaqvr, unfortunately was not able to travel so, i had to cancel this ticket on 3/10/2019 and advised that the cancellation amount will be refunded within14 days but till date, i haven't received any amount or update. I called manytimes to customer care also send many reminder email to finance dept and customer care till no response yet. Expecting your valuable assistance in regards to my refund will be highly appreciate.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

From
Suresh. K
1/211 a2 sreekrishna
Near thayyat ayyappa temple
Westhill chungam
Westhill p. O
Kozhikode
Kerala-673 005

Respected sir,

I have been using air india for a long time. Recently, i had a very bitter experience from your side.

On 14.11.2019 i booked ticket with booking reference h84kg (E-ticket no.[protected] for my travel from bengaluru – delhi (Ai 501), delhi – lucknow (Ai 811) on 25.11.2019 and from lucknow to delhi (Ai 412) and delhi – bengaluru (Ai 502) on 30.11.2019 (Annexure a
But unfortunately, on 30.11.2019 my flight ai 412 from lucknow – delhi got delayed for about 5 hours 20 minutes and reached delhi airport at 15.35 hrs. Which is evident from the ‘delay certificate’ dated 30.11.2019 (Annexure b & c).

After reaching delhi airport i contacted ‘air india transfer desk’ and he directed me to airport gate no. 1 (Outside) for ‘air india ticketing counter’. After reaching gate no. 1, i found that the ‘ticketing counter’ was near pillar 9 in second floor. The staff at the ticketing counter were not at all co-operative. I waited for half an hour to get delay certificate. Standing in the queue for 45 minutes i got boarding pass from boarding pass counter for ai 174 delhi – bengaluru flight for my onward journey to bengaluru at 6.30 pm on 30.11.2019. At delhi airport i ran from pillar to post to get the delay certificate and boarding pass for ai 174 delhi – bengaluru flight.

On 30.11.2019 at about 9.35 pm i reached bengaluru airport. As there was no connecting air india flight from bengaluru – kozhikode, on 14.11.2019 i booked a ticket from bengaluru – kozhikode in spice jet sg 344 for departure at 21.35 hrs. On 30.11.2019 (Annexure d). After reaching bengaluru airport i contacted spice jet office and they informed that sg 344 had already departed. Their next flight to kozhikode was on 01.12.2019 at 21.35 hrs. Only and they were unable to cancel the ticket and refund the full amount. They informed me that they were ready to cancel the ticket and that i would get a refund of about rs. 400/- only being tax amount. So, i did not cancel the ticket. Then i approached the air india counter at bengaluru airport for my onward journey to kozhikode. They said that they were helpless and couldn’t do anything. I contacted all other airline offices for my travel to kozhikode. The next available flight from bengaluru – kozhikode was indigo flight on 01.12.2019 at 9.30 am with a fare of rs. 6, 000/-. I was in a totally helpless situation.

After all these sufferings at that night, i caught a bmtc bus from bengaluru airport to bangalore satellite bus station and from there to kozhikode by a kerala state rtc bus (Annexure e). I reached kozhikode on[protected] at 9.40 am.

The only help from the side of air india was that i got complimentary breakfast at lucknow airport.

I have suffered a lot at delhi airport because of the sheer negligence of the air india staff. Neither complementary food packets were provided at delhi airport and bengaluru airport nor any help was provided from your office.

I ran all around delhi airport air india office to get a connection flight to bengaluru. I am 54 years old. Being a diabetic patient, my sugar level increased drastically due to these sufferings. My lab report and the doctor’s prescriptions support the same (Annexure f & g). I am working as private secretary in income tax department. I am not in a position to attend the office due to the mental sufferings.

Considering my physical and mental sufferings and financial losses incurred by me for not cancelling my bengaluru – kozhikode air ticket, charges paid to bmtc and ksrtc bus, food and other charges at delhi and bengaluru airport, i seek a compensation of rs. 50, 000/- (Rupees fifty thousand only). I request a favorable reply from your end at the earliest, i. E. Within 15 days from the receipt of this letter. If no satisfactory reply is received from your side within 15 days, i will be forced to file a complaint before the district consumer forum at kozhikode.

Thanking you,
Yours truly,
Suresh k
Ph: [protected]
Place: kozhikode
Date:[protected]