Alliance Broadband Customer Care

+91 33 7100 2000

alliancekolkata.co.in

Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India – 700014

I had hathway broadband with account [protected] for almost 3 years approx. Recentlyi discontinued the connection without any dues. I have returned modem, router, adapter. Personal ly went to hathway office.
While handing over, did not receive security deposit as said there is no pending due from hathway as a deposit. Where unethical and unprofessional behaviour of a company.
Regards
Charudutta

+91 33 7100 2000

alliancekolkata.co.in

Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India – 700014

Hi,

I had take alliance broad band connection on 10-sep-19 with the rs 590/- plan with unlimited internet, but after that its regularly start disturbing, every 2 or 3 days its getting stopped, several time complaining to your local operator but they are not bother about this. Now its going to the extreme level last 4/5 days my internet facility its getting stopped (Still not working) and several time inform your local guy but last 4 days he is not come to check the same., i am frustrated now wants my money back, you people take rs 5000/- for new connection & rs 590/- for monthly rental, but you are not provide the proper service. But why? And who is responsible for that.

Please resolve my issue or give my balance back to me.

Rgds
Palash

Id – palash_bsl
Address – no – 1 govt colony, bamanghata, south 24 pgs. 700150
Internet service stopped from[protected]
No – [protected]

+91 33 7100 2000

alliancekolkata.co.in

Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India – 700014

I have been facing issue with my network every month and these people at alliance just likes to see their customers face problems and do nothing about it. I have been calling them to fix my network issue for the past 5 days, all they can do is say that they are informing the local operator. The local operator here is a usless person named sagor, ph no:[protected], this guy would pick up the phone and make false promises that his men are going to fix the issue by today, but when i try to call him back since he didn't fix it, he just doesn't pick up the phone.. Please take some serious action on the local operator guy, as he is the sole reason the people in my area faces internet issue.. He just doesn't care for the customers

+91 33 7100 2000

alliancekolkata.co.in

Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India – 700014

The pack we are using is prime+ (80mbps) for a month but definitely the service is not given for 30 days always there is a 2 days of no service of internet overall so i think that we should not be charged for 2 days or given extension for the time there was no internet every month. Its so unethical service given by alliance broadband in taratala, kolkata. They should give internet at least 30 days if they are taking money for 30 days.

+91 33 7100 2000

alliancekolkata.co.in

Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India – 700014

From the last 5 days my internet is not working and i have contacted several time the operator office (Anjali cables, beleghata) and the alliance customer support. But there is no tepsone from their end. Still its not working. Totally unprofessional organization. They are taking disadvantages of monopoly. Its very frequent. Everytime the net is not working. We have to call several times but they take several days to reslove it

+91 33 7100 2000

alliancekolkata.co.in

Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India – 700014

My connection is faulty for around 3 months. I already have complained 1000+ times in these 3 months to fix this network connection problem but all in vain. It's not fixed 20% ping loss all the time. They did not even visit to see what happened. I'm in huge problem unable to complete my work.
My operator is not cooperating with me to fix this issue.

+91 33 7100 2000

alliancekolkata.co.in

Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India – 700014

Not getting the internet service for the last 2 day…Called them numerous times, but all in vain.

We donot get internet for 2-3 days in na month and this is very common.

Cheap service and cheap customer care with very unprofessional people, cheap way of talking. Also, they donot take calls after 8 pm. Where as it is written in their website that 24×7 and 365 days support.

+91 33 7100 2000

alliancekolkata.co.in

Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India – 700014

A long time user of alliance broadband. Internet connection is unavailable for a long period even after recharge. This may be due to router issues or otherwise of which i am unclear.

Local alliance service provider and agent mr. Tapas das is highly incompetent and rude with unprofessional attitude. My client id is [protected]. Located at raynagar, near bransdroni police station, kolkata.

+91 33 7100 2000

alliancekolkata.co.in

Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India – 700014

Currently, my package is prime plus, but i'm not getting the internet speed as it should be given. I want this to be fixed as soon as possible. This problem has been prevailing for a long time, and inspite of repeated complaints, it has not been resolved. I would be compelled to take necessary legal actions if it's not looked after as soon as possible.
Client id – [protected]

+91 33 7100 2000

alliancekolkata.co.in

Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India – 700014

There internet connection is horrible works for an hour and then its dead for 5 – 6 hours. We never got a stable connection since the time it has been installed. The customer care will always say its a local issue n the local provider will contact us and fix it. The customer care people are useless, everytime we call n select the option for english we always end up speaking with someone in bengali, they are unprofessional, very rude and sound very sleepy or irritated everytime you speak. We never get a callback as they promise, not at all helpful. And they can never give us any estimate time as how long we will be without internet or how long could the so called local provider fix the fault. Overall we regret choosing them as our services provider