Amazon India Customer Care

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Hi sir i purchased a product from amazon namely v guard induction stove of rs 1899 on and returned it due to various reasons. On amazon initiated the refund to my account debit card but i still haven't received my money. On contacting amazon i recieved this reference number[protected]. I kindly ask you to respond to my complaint urgently. Thank you.

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I bought a kodak 40inches led tv from amazon for rs.13499 on 13jan order #[protected] which was completely defective and returned back on 14jan so. I asked for refund. They gave me the refund reference # 74332740019001883837371 a week ago. My refund is still pending. My account no.
[protected]. I checked with the bank but nothing was credited. If asked in amazon they said it has been sent 3days back and you have to check with the bank. I have been in contact with the bank for the past three days and still my account is not credited. Bank says only if amazon sends the money we can credit it. They are cheating you with false information.

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

1/13/2020 bill of 13.07 put on my credit card each month since june of 2019. Please cancel this account which i did not authorize immediately… I notified my credit card company and i want a refund of all charges back to june of 2019. I don't even use amazon so my credit card company of first bankcard tells me to have this account cancelled from here forward.

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Hello sir,

I'm lokesh arya. I ordered an mi led tv 4c pro model from amazon.in on 17th jan 20 and made payment from canara bank debit card, then because of some reason i had canceled the order on 18th jan 20 and the refund was initiated from them on 19th jan 20 and it would reflect in my account within 4 business days, on 5th day i contacted customer care of amazon and canara bank both.

Amazon told me the amount is successfully refunded and provided me a reference number for the same and said you should contact your bank for the same or there can be some issue with the bank end because of which your transaction is pending.

Canara bank told me there has been no issue with the bank server because of which amount can stay in pending. So you should contact amazon for that we can't do anything until unless any transaction show up in your account.

Amount: 12499 inr.
Amazon account: [protected]@gmail.com
Email account: lokesharya. [protected]@gmail.com
Phone number: [protected]
Last 4 digit of canara bank account: 7540
Last 4 digit of card number: 6763
Branch of canara bank: iit powai, mumbai, maharastra
Ticket number for the conversation with amazon: 8545110.
Reference number for the refund: 74332740019001875123897 (Provided by amazon).

Both amazon and didn't help anyway, they were blaming each other and provided me a bunch of reference numbers.

Please provide some help.

Thanks
Lokesh arya

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I had made a transaction of rs.1500 on 8 january 2020 and it was deducted from my account whose bank reference id is[protected] but it won't received to the merchant whom i had paid. But the amazon agent is showing the transaction got successful and told to me that the transaction got successful and said to me contact with the customer care of bank of baroda (Bob). I contacted to bob customer care but they told me that i am raising a complaint but no action has been taken till now. They confusing me to whom i contact i am in trouble from last 16 days. Please take strict action towards them. Please help me out. My bank of baroda account no. Is [protected].

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I supposed to receive a refund from amazon by 24/1/2020 but it still isn't credited. Amazon send me the reference number is # 74332740020001948140040 and told me to contact with your bank. My canara bank account number is[protected]. I paid the transaction using my canara bank visa debit card ending with 1226. Amount is ₹4059.00. I did this transaction on 14/1/20. They initiated n the refund processed it on 19/1/20

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Hii

I cancelled order from amazon on 11 january 2020. They are conirming that they sent refund to my canara bank accont on 11 jan 2020. But still now i didn't receie any amount. I am really confused whether the problrm is with amazon or canara bank. When i asked amazon customer care service they are blaming the bank and similarly when asked to canara bank customer care they are blaming amazon. But the amazon customer care will give the
Transaction id no:74332740012001115427964. And
My account no:[protected].

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Amazon is utterflop when comes to down the line management.. Customer service is pathetic they are just playing with customers like foot ball. No accountability, in my case i really didn't understand what they are doing till now.. I think in amazon customer service executives will only speak to customers but they won't rectify any issues.

I bought a tcl tv from amazon, ordered on 18th jan 2020 and delivered on 22nd jan 2020. I sheduled for installation, the scheduled installation date is 22nd jan 2020, in between 3pm to 8pm.. I got the confirmation mail.. But my appointment for installation is rescheduled by amazon without any intimation to 23 jan 2020, in between 3pm to 8pm.

On 23rd jan 2020 i got a mail from amazon, i got the details of technician, his photo & mobile number. My father is in follow-up with the the technician from 11.30 am itself. My dad made a last call in the evening around 7 pm whether he is coming or not. These are the words spoken by technician in a harsh manner "i'm busy, i won't come go and complaint in amazon, don't call me." this happend and my tv is not installed.

So on the same day evening i called amazon customer service.

23rd jan 2020, 7.45 pm. Himani l (Customer sevice executive name):
I told her about the problem happend and asked her why is my tv not installed even through my appointment is fixed & scheduled. She told me that i'm escalating the issue and at any cost your issue will be resolved and tv will be installed with in 24 hours.

I waited till next day afternoon as expected no one has turned up & no one called me. So i again called to customer care executive.

24th jan 2020, 1 pm. Abinash (Customer service executive : i explained the same problem to him and told him that my issue is already escalated, but no one has called me till now.. He told me that "no one has escalated any issue till now i will escalate it and your issue will be resolved with in 24 hours". I asked abinash, why my issue is not escalated yesterday, why himani l gave me fake commitment without escalating the issue? Abinash told me this is might due to network glitch or technit glitch. He promised me that i'm taking this issue as very very important and on very high priority basis and i wil try to get this issue resolved with 24 hours of time. I asked him the complaint number he told "9290". And i got the below mail.

Mail from : [protected]@amazon.co

Subject : re:[case [protected]] ahs-escalation,[protected]

Dear customer,

We apologize for the delay and inconvenience caused.
As per our telephonic conversation, we have escalated the issue and have spoken to the technician as well. He will contact you regarding the installation service on priority.
Please contact us for any other queries.

Thank you,
Installation service

Today is 26th jan 2020 till now no one has responded to any of my issue and no one called me.in between i also mailed my issue to [protected]@amazon.in but of no use..

This is what happened.. No proper communication will be given to customer, fake commitments, fake appointments and fake rescheduled appointments, wasting time & efforts of customers.

I really don't understand how amazon is sustaining in the competative market with this kind of horrible service

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I bought samsung a50s mobile from amazon on dt-15/12/2019. I have not received refunds till date. I have been calling the company continuously since 04/01/2020 but do not give any good answer.

I talk with amazon associate below
1) dt-04/01/2020 with miss shilip
2) dt-09/01/2020 with divyansh
3) dt-10/01/2020 wih ranjeet
4) dt-13/01/2020 with akshay m
5) dt 16/01/2020 with ashish
6) dt-18/01/2020 with hani
7) dt-19/01/2020 with maneger miss
8) dt-20/01/2020 with aminesh and hes senior
9) dt-23/01/2020 with srandhanjali d
10)-dt – 24/01/2020 with saroj and hes senior officer
I have sent your item return on 31/12/2019 and you got it on 4/1/2020 but to till date. I have not received my money even when i call, excuse shows that in 5 days. You will be credited to your account but not yet deposited in my account till date

 
When i call, you only know that an error has occurred but if you do not call you you do not know.
Again the processors do not give any information such as confirmation no. Or ticket no.
I think you are deceiving consumers

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Dear sir,
Hawkins futura nonstick dosa tawa, 33cm (Of rupees 1441) has not been credited to my bank account. I already issued for a refund on date 20 oct 2019
But still it has not been credited yet. We contacted amazon customer service and they said that refund has been issued to your bank account and bank declined it so contact the branch. But the bank is saying that no payment is not issued to them from amazon.