Amazon India Customer Care

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I have purchased boschh turbo core kp-35 005 on dated 06.01.20 from amazon and my order id is[protected], the product is motor part and i did installation on my car within couple of days on receipt of items. After running few kms it found that product is defecting and its seal is leaking engine oil. On inspection car mechanic informed me that there is no possible repair of product and new part have to be put on car after removal otherwise car would be dead.

To install the product following expenses i have made from my pocket:

Oil cost: 1500
Oil filter: 375
Labour charge: 1500/-
Misc (Cleaning of intercooler/pipes and other small parts etc.): 150

The cost of product is 2600+200 delivery charge whereas installation in car cost me 3500/- approx.

Later on i opted for refund option as no replacement was there on amazon, however, for refund first i have to taken out the defective part from car and put new one from that place and for that cost i bear during installation of defective product have to shell-out again from my pocket for re-installation or removal as well.in such case my car would dead till i didn't found suitable replacement from other place. Hence, in such case i don't have option other than to live with defective product.

I have tried all possible way to approach customer care executive of amazon though they are simply denying and saying that there is refund or replacement policy and re-installation of product is not their responsibility. I have offered that car can bring to their designated garage to verify oil leakage and their they can put perfect part on the car on their cost as its impossible to send the defective unit till replacement is not available.

I am waiting for their response which was pending since last week.

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I am Hritik Hans. I had purchased this product worth Rs 474 on 11 january 2020 and returned the product the same day but i still haven't received my refund. I have called the amzaon customer care a couple of times now. They have provided me with the refund reference number:[protected]. My bank accouny is[protected] So it would be really nice to get the refund asap.

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I bought an earphone from amazon on 14/1/2020.product was returned and amazon mailed me the money was refunded on 19/1/2020..still after 7 days the money has not reflected on my account ..while contacting banking customer care they told amazon has not credited the money..amazon also provide me with a reference number#74332740019001875932354.

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I have ordered one boat sound bar product on amazon sale on 19/1/2020.. But today they initiated refund.. Because of delivery location is not available in hyderabad.. Online payment was done.. But now they skipping the product and refunding the amount.. I need that product not money.. Bad response from customer support

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

To,
The chief branch manager
State bank of india
Main branch

Subject: charge dispute "refund never processed"

Dear sir

A refund of 1541 rupees was successfully processed on 8 jan 2020 to my account. This amount should have been credited to my sbi credit card by now but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I have been following up with team on below issue for last two weeks. Yet no resolution given.

I raised return request for order number:[protected]. But the amazon delivery partner picked up wrong package from security instead of original return package.
The package which he took from security contains below products which i ordered from smytten website.
Called customer care many times but no proper solution given. Kindly help.
1. Tvakh 5% vitamin c glow booster acne control cleansing foam with turbo cleansing tool 125ml-rs.1023
2. Sage apothecary lip balm (Strawberry)-rs.239
3. Indus valley deep nourishing hair eaze spa-rs.229
4. Aqua verde fine fragrance body mist for men-rs.299
5. Mama earth oil free moisturizer for face with apple cider vinegar-rs.233
6. Rose palmarosa seer secrets face toner-rs.247

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I have order a laptop on amazon.in great indian sale but receive product final destination amazon your product is damaged and i have cancel your order i say please give me a replace order i have accept the order but amazon sale i am not deliver your order or replacement order your order is cancel i have mailed the amazon official site but there are no any response i have continuously calling to the amazon customer care but say only i cannot deliver your order so please give me e the order

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I checked my bank statement and on january 24, 2020 found a debit of $18.39. I did not authorize this and don't even have a clue what it is for! I want it credited back to my account of which you should know as you debited it!!! I am a new widow woman on a very limited budget. Do you play on people such as me? You ought to be ashamed of yourselves! And this better not happen again or i will turn over to bbb

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Dear sir,

I would like to inform you that i made a transaction with my idbi visa debit card ending in 6324 on amazon.in on 25th of dec 2019 for an amount of rs.1, 023.90 & rs.589.00 which was refund processed by amazon on 30th of dec 2019 for rs.1, 023.90 & rs.589.00 with refund reference number:
[protected] &[protected]

Customer id: 85647071

Taking into consideration normal working days it should have credited into my account statement couple of days back itself which isn't the case till date, so i request you to "file a charge dispute" with "refund reference number:"[protected] &[protected]". Also provide a reference number for the charge dispute filed.

According to your banking policies it should have credited in 10 business at max. But its more than 20 days now and the amount isn't credited till date as of 26th jan 2020.

Request you to kindly resolve the matter and credit the amount back into my account at the earliest.

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Hello sir,

I have ordered a product that is samsung m30s which cost me 15000 rs and the product was missing from the package. I have already raised a complain with the customer care. But no resolution is provided can you please assist me because i have lost my money. The courier which i have received is tempered and the delivery guy just ran away after providing me the product. Not even asked me to sign.