American Express India Customer Care

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

Hi

One of your agent is calling again and again and when i showed him no interest for the further formalities of getting a card from amex, then again he calls me thrice in a day and asking for the address that where should i come and when can we meet. Its very unethical and kindly look into this.

Agent name – amarjeet
Contact no – [protected]

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

Dear sir,

I have done full payment including interest, late payment charge to american express (Gold card) company… My payment is some delay in january month 2019 due to some medical emergency..
So i have done some part of payment in january month… Company blocked my card on temporary base & then completed full payment including interst & late payment charge in march 2019 before 90 days… Before full payment i talked in coustomer care of american express..& they promised me to reactive my card immediately after full payment but after full payment they still don’t activate my card & they cheated me…& said your card is now permanently cancelled… I want to file case against this fraud company…
They tried to spoil my image & financial status. Pls register my complain & take a strict action & big fine on this company…

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

I m

Complaint against your delivery boy how has saying me what is your states affter 10-15 days going but not resolved this complaint this is your service very poor service and your delivery boy saying i m local in this area what i m understand really i m really very worried and i m many time facing my delivery not receive many time complaint but finally i m not

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

My credit worthiness, I believe, is near perfect.

I barely ever touch my available credit limits.

I always pay my monthly credit card outstanding amounts in full.

I am debt free.

Yet, I don’t have a particularly great score (758 on CIBIL).

My complaint is with American Express. They believe and act like they provide a great service…but they don’t. They hire well speaking Agents who are always professional.

However, if the systems and process don’t connect with the well meaning agents, things fall apart.

In my case, I have had 3 instances where I have been delayed in making payments (always the full amount). EVERY SINGLE ONE OF THEM IS WITH AMERICAN EXPRESS. Surprisingly, I seem to make payments with every other credit card I own. But it is a different experience with AMEX!!!

Why??? B/c I never get statements from them. They claim to send it to my email ID…but I never get it!! Admittedly, they send SMS’. But honestly, I don’t check SMS’. The world is moving on! I check emails. Other banks reliably send their emails. I simply don’t seem to connect with AMEX

Of course I have spoken to CUstomer Service several times on this. But to no avail.

I stopped using AMEX out of protest (Rs. 2-3 lacs spend per month…and paid in full). Then..they charged me ANnual Fee…but I ddidn’t get a statement.

BANG!!! My payment is late and this is reflected in my credit history.

I absolutely hate AMEX. I have nothing but bad things to say about them to all my colleagues. This from a person who has loyally and continually had one since 1993 (starting in the US)

I am the CEO of a Company here in India…and we have Corporate Cards with AMEX. I am in protest going to shut them down and switch to another Bank. Not that my business going to affect them…but I don’t care!!!

I can’t accept a company that talks “good customer service” but is actually very bad at it. I can’t accept Customer Service that doesn’t link technology and processes (critical components of modern service) effectively with the Agents that actually are providing the service.

I can’t in good faith recommend AMEX to any one. I can’t in good faith give AMEX the benefit of doubt and continue to use them.

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

Hello,
I am holding 2 amex credit cards
[protected]- credit card

[protected]- cash card gold

Due to severe financial crisis i am not able to pay the amount. Please allow me to settle the amount by waiving interest and other penal charges also adjust my minimum payment towards the dues. I am in huge debt and facing harrasment from many financial organizations and had came into depression. This is due to some fraud done by a person named ajay jain r/o -3/18 model town phase 3 delhi who has evaded from his house after doing serious frauds with me and other people. I have left with no house, even my wife and daughter had left me and filed for a divorce. Please understand my situation and allow me to settle the account.

Regards
Tarun juneja
[protected]
[protected]@gmail.com

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

The bank issued me a accidental policy which premium was around rs 11, 000/- e but my name was wrongly printed which was conferred me a long time i. E. Around three months later in mar 2019.

I refused to accept the same as they did not communicate the same for a period of three months as my family would not get the claim benefit due to non matching of my particulars.

In spite of m repeated objection/rejection they came to a conclusion to settle up my case with a offer letter to pay an amount of rs 2689/- each of three equal installments 19 jan, 19 feb & 19 mar 2019 which i have already paid in due course of time vide three sbi chq no 854032, 854033 & 854034 respectively.

I have contacted so many occasions for the same cause but they did not deliver noc against my above mentioned account so fa i think deliberately.

Please help me to find a noc from the a/m bank..

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

This is in regard of false commitment at the time of details about platinum travel card by amex. The sale rep of amex (Mr piyush) explained me benefits offered by the company of the card named plantinum travel card.in this mr piyush explained that in the special scheme for defence personnel this card would be given free of cost without any charges and first year annual fee would also be waived off. From the second year the customer need to spend rs 1, 50, 000/- in one bill year to get the next year annual fee waived off and this waiver would not be against the points earned against a spent of rs 1, 50, 000. Along with this he also mentioned that 5000 bonus point would also be credited after first rs10, 000 spent within 90 days. However when i called up customer care to activate my card i enquired about the similar offers applicable on my card or not, to my surprise i found that the no such waiver of fee on spent of 1, 50, 000 would be applicable from second year. Only first year fee waiver has been processed for my card. Additionally it was informed to me by the customer care representative that from second year i need to spend 4, 00, 000/- which would earn me 10, 000 bonus points and those points shall be used (In lieu of) against waiver of annual fee from second year. Towards this when i enquires from the sale rep mr piyush, he was quite confident that the faculties which he told me the first time did exists and that the customer care might not be aware about such promotions. On rechecking and lodging a complaint on same through email to customer care head what i received was an apology call from mr piyush saying there is no such scheme for waiver of annual from 2nd year. He further said that i can discontinue the services given. The customer care team also held their hands up in helping me out saying no such privilege can be given. The second surprise which i got in respect of this card was about the additional bonus points that i was supposed to receive on spent of 10, 000 within 90 days. On enquiring about this issue it was told that this additional bonus on spent of 10, 000 is for people who apply through normal fee charges and since i was given free of cost card therefore i will
Get these bonus points after spend of 30, 000 in 90days.
This really makes me wonder the credibility and reliability of such a big name american express (Amex)
How is a customer supposed to rely on the commitments spoken about while selling any product. All this seems to be just a number adding scam
Need immediate attention and action

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

I applied for american express credit card on 28 october 2019 in chennai office reference no [protected]inr and the same was approved and dispatched by your office through blue dart courier awb # [protected]. That consignment was not delivered to me by that courier. I informed customer care of american express banking. But all in vein. There is a deficiency in their service. There is a lot of misuse and fraud by receiving other man’s credit cards. I am under mental agony and am very much disturbed by this.

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

My october credit card bill was due by 7th oct which i duly paid on the 7th oct. Bank account shows debit on 7th oct. There is also sms of debit on the same date. Despite this amex posted the payment on 11th oct and assessed a late charge and interest on my bill next month.

I shared all the proof with amex cs showing timely payment and still they refused to reverse the fees.in this era of digital payments where it takes few seconds to credit payments, amex is using fraudulent ways to make money by posting payments 4 days after actual payment date

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

Hello Amex Team,
I am writing this email and I am so much frustrated with you guys and the Amex customer support mean no support. I was very much frustrated with my one bill I have already informed the person to block my cards and my account in Feb 2020 and I already blocked my primary card on last year Oct-Nov 2019. But you guys are saying the transaction has been happening after 4 months of blocking the card and my secondary card in march 2020 Which is totally not true. I had a conversation with Rajshree once and she promised me that I will get the resolution within two days, but no response no call back from anyone. Every time you guys promised me for a call back by a manager or some senior person, but no response no call back I received from any. Every time you guys doing fake promises, but not taking customer seriously. I have used the Amex card for more than a year and paid my huge bills on time without any delay of a single min. and you guys not believing me because of this small amount bill. Two times before also I faced the fraud issue because of which I blocked my primary card and as per your customer support agent I destroy that card on the same day. I want to know how it is possible that the blocked card can be used again without unblocked request Is this is the security you guys promised to the customer.
I am calling you guys again and again, but there is no ownership I saw from your side now, please don’t make the excuse of this Covid-19 in front of me because it was two months passed away and if you guys not able to give resolution in two months that means it’s totally waste to open this bank. Sorry to say, but I am really so much frustrated now, below are the reference number for each call. Now I will not make any call to anyone for any reason and I will not going to pay that bill also. DO WHAT EVER YOU WANT NOW 05 march[protected] march[protected] march [protected] march[protected]/04/2020 – Not Have reference number as Surleen was there on call and she disconnect the call and neither call back.
I was writing this email last time and after this I will not call you guys or do anything for this. I want this account to clear, but I think you guys don’t want that. I thought Amex was the best and most secure to use and I blocked my this account only because I thought I will again reopen the new account with high credit limit, but you guys not give any respect to the customer who is paying his all bills with full loyalty and on Time. BUT YOU GUYS BROKEN MY TRUST

Thanks & Regards,
Chetan Sharma
[protected]