American Express India Customer Care

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

Hello Amex Team,
I am writing this email and I am so much frustrated with you guys and the Amex customer support mean no support. I was very much frustrated with my one bill I have already informed the person to block my cards and my account in Feb 2020 and I already blocked my primary card on last year Oct-Nov 2019. But you guys are saying the transaction has been happening after 4 months of blocking the card and my secondary card in march 2020 Which is totally not true. I had a conversation with Rajshree once and she promised me that I will get the resolution within two days, but no response no call back from anyone. Every time you guys promised me for a call back by a manager or some senior person, but no response no call back I received from any. Every time you guys doing fake promises, but not taking customer seriously. I have used the Amex card for more than a year and paid my huge bills on time without any delay of a single min. and you guys not believing me because of this small amount bill. Two times before also I faced the fraud issue because of which I blocked my primary card and as per your customer support agent I destroy that card on the same day. I want to know how it is possible that the blocked card can be used again without unblocked request Is this is the security you guys promised to the customer.
I am calling you guys again and again, but there is no ownership I saw from your side now, please don’t make the excuse of this Covid-19 in front of me because it was two months passed away and if you guys not able to give resolution in two months that means it’s totally waste to open this bank. Sorry to say, but I am really so much frustrated now, below are the reference number for each call. Now I will not make any call to anyone for any reason and I will not going to pay that bill also. DO WHAT EVER YOU WANT NOW 05 march[protected] march[protected] march [protected] march[protected]/04/2020 – Not Have reference number as Surleen was there on call and she disconnect the call and neither call back.
I was writing this email last time and after this I will not call you guys or do anything for this. I want this account to clear, but I think you guys don’t want that. I thought Amex was the best and most secure to use and I blocked my this account only because I thought I will again reopen the new account with high credit limit, but you guys not give any respect to the customer who is paying his all bills with full loyalty and on Time. BUT YOU GUYS BROKEN MY TRUST

Thanks & Regards,
Chetan Sharma
[protected]

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

Date of incident : on going since 16th january 2019
Customer name : kruti dilip mehta

I had called american express in september 2019 and followed the right set of procedure to cancel my card because i was not ok with the membership fee
I was told to discard the card and the card has been disabled since october 2019.

American express when ahead and added a charge on my card on 16th january 2020 because they reversed the fee twice.
This fee is no where visible in my statements
This was applied as american express, as they failed to tally my account properly before closure
I had ensured to clear all my pending charges reflecting on the account before card disposal

Since then they have been harassing me and putting latepayment on this card for the last 5 months
They have blocked all my personal card to see or download my statements

Till date there is no explanation or accountability for their mistake on their side where they have been applying wrong credits or bad charges to my account since january
This card status is cancelled fyi even as they go about applying these charges
Please help

Desirable resolution: they are spoiling my credit score and have harassed me for the last 5 months with various people calling to clear the credit but no body in amerian express taking ownership of their mistake. I should not be accountable for their tally mistakes and be mentally harassed with them putting charges left right center on a cancelled card

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

I hold american express platinum reserve credit card [protected]. I requested to provide the moratorium facilities, but initially been told that they cannot enroll me because i delayed my feb payment by few days (Paid on 12th march). Technically, when the moratorium started, i was having no defaults in this account. The whole essence of the moratorium itself is to help the people financially strained during this pandemic situation. But, after i emailed them, i stopped getting the collection calls from them so thought they have accepted the moratorium.

But, when i checked my credit report a week back, i realized that they were continued to report the payment as default which brought my score more than 200 point below. When i reported this again to them to correct it, they stand by the same answer that their rules doesn’t allow them to enroll me in moratorium since my feb payment paid of with a delay.

Though the moratorium was announced only in the last week of march, my financial struggles kicked in february itself, so i had struggle arranging the payment on time, but i still thrived to settle that by 12th march. When the moratorium facility was announced, my account was up-to-date with this card, still they blatantly denied to uphold the spirit of the moratorium program announced by the indian government.

While i already struggle to meet the ends with all the financial burdens, this american company not providing the relief mandated by the indian government is literally killing me and killing my credit score. I plead for your support to make this company correct their stance to consider the last 6 months as moratorium for me and get the credit score fixed accordingly.

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

I cancelled my Amx Platinum Travel card and after some time, placed a request to reinstate. The executive told me it is possible with some charges and some executive will call me in 2 days. I never received any call.
On my next call to check with them, they suggested me to wait for some time as new offers will be out soon and no point in paying the membership fee now on the same card reinstatement.
Sure, there were offers and I reapplied. The executive called me and said he needs to courier the card but needs an email confirmation for KYC purposes from my official ID as they already have my documents (I am their customer for other two cards – Gold Charge and Rewards as well). I replied to his email as approved. Since then there has been no response from them despite replying to his email asking about it. I also filled in their feedback form that they ask on their website with these details but no response. Surely, Amex is going downhill in terms of customer service where they were once exemplary and quoted as Apple. Now, I do not wish to apply anymore with this company and will only keep my Corporate Card.

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

Air India Express is doing these kind of fraudulence in returning the amount after ticket cancellation.. Its been more than 2 months and I have not received any proper response from their side, everytime the customer care executive gives some email id and delays this process by one week. today again they are doing the same.

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

I had joined a corporate where there was a policy to apply for Amex Card. It’s been 2+ months that I had applied, however, American Express sends all one way communication through emails and phone calls. At one end, they are saying, I have received my card (which I did not), at the other end, BlueDart courier is sending an SMS saying, they could not deliver the card as no one was there. I got another call from Amex representative that no one was there in the specified address. Firstly, there is always a security personnel to whom they can deliver, or the least is they (courier person) are supposed to call me while delivering it. Meanwhile, I received another call from Amex representative who was explaining me the product features, although I said, I have not yet received the card, for which he said I would receive it in 4 working days.

And when I wrote an email to Amex, they did not reply to the said email, however, I got a separate email in a new thread citing the below:

“Dear Applicant,

Greetings for the day !

Thank you for applying for an American Express® Card. We have received your application. However we will not be able to process your application due to our internal policies. You will receive a letter with the detailed reason on the address provided in your application.

Thanks & Regards,
American Express
American Express made the following annotations”

Am wondering if they even want any clients at all. The process to track the application is just crazy!

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

Hi Respected Sir,

My Name is Rocky Singha and my Employee ID is 539795.My Peoplesoft ID is 6397712.I would like to file a complaint against American Express India Pvt. Ltd(BPO OPERATIONS INDIA)(Golf Course Road, Harizan Colony, DLF Phase 5, Sector 43, Gurugram, Haryana 122022) Telephone : [protected] for mentally harassing me and causing me financial hardship in these difficult times of global pandemic covid 19.It has been more than 65 days since I applied for my provident fund withdrawal with American Express India now.I was informed byTeam Retiral on 30 November 2020 that the team had accepted my provident fund form and were going to process the same in the 1st week of December and I was going to receive my payment by 2nd week of December.On 6 December 2020 I was informed by Moksha Kandpal that my payment was going to be processed before 11 December 2020.Again on 10 December 2020 I was informed by Team Retiral that my payment was going to Released on 11 December 2020, Friday by 8 PM.

Unfortunately, American Express India Pvt Ltd has failed to credit my provident fund balance in my bank account on the dates and the time I was advised.

I have attached the screenshots of my conversations with American Express India.Please find the attachments below.

It is my humble request to you sir/mam please help me in solving this issue and credit my pf balance along with a fair Compensation for the mental and financial hardship American Express has caused me during this whole process as soon as possible.

Thank you!
Rocky Singha
Email: [protected]@gmail.com

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

Hi there,
I am here to complaint about the Human Resource Kamal Tiwari at American Express. My first interview was taken by him on telephone in the month of November when i applied for AmEx through a consultant. He rejected me giving the feedback that my communication skills were not upto the mark, whereas on the same call after the interview he told me that he has taken the interview in advance and there is no hiring in any process in AmEx and asked me if I am comfortable for joining in the last of December. However, he ended rejecting me.
I again applied for AmEx after working on myself on 14th December 2020 via reference of my friend working in AmEx, on the next day I received a call from Kamal and he asked me that is I am the same person who had an interview last month, I told him that it is me. He asked me that if I am comfortable in working in voice or non voice work, I told him that I am comfortable with both. He ended the call without asking or saying any other thing and said that the recruitment HR will keep me updated.
Again I recieved the same feedback that he rejected me on the basis of communication skills. The problem is not rejection, the problem is that he judged me without even listening or examining.
I am only requesting that this should be taken care of because people like me who have enthusiasm to work in American Express loose there belief in the company when come across these kind of people.
Complaint towards: Kamal Tiwari, contact no:[protected].

Thanks
Ahsan Ali.

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

Dear Sir/Madam,

This is with reference to my American Express credit Card vide ref no xx22xxxxxxx02 I wish to share that after full payment of bill amex had chared extra wrong billing Rs 1976/- after that i have sent the many emails and IVR for reversal the said amount but i have not got any satisfactory response from his side after assuring his team i had paid the same amount due to system default of american express chaging extra amount on every month basis while i had paid the full amount on before due date therefore request you to please revese the same my unused charged amount.details is as attached alongwith

With Regards
Suresh Jha

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

It is about their diwali offer if tanishq vouchers rs.25000/- for spending rs. 475000/- in november 2018.
I am very disappointed by the things have experience though americans express.

On 30th november 2018 i have spent around rs. 415000/- out of 475000/- and tried to spent rs. 70000/- whole day that is 30th november 2018 but couldn’t execute even though i have limit. This is purposeful done by amex. To avoid vouchers.
I had tried till midnight to execute the transactions and also contacted customer care 10 to 12 times but not able to send.

Next day on 1st december 2018 i had contacted customer care they informed me to do the transactions of rs. 70k and they will consider the transactions for the diwali offers.
It’s totally unfair do earn someone’s money without any faults.

This particular case pending from one and half months without any solutions but other side even though i have made full payment with delayed for his 5days you have been charged me an interest of rs 16000/- plus tax. Why this double standards of services.
They have to hear your customers also just putting finger on to system doesn’t work.

Genuinely, i have spent an amount of rs.475000/- to grab the offer but the americans express has some hidden things which are now preventing me the offer voucher as well as financial charges.

It’s very frustrating to get nothing and in return the huge interest as reward of spending money on the transactions of rs. 4.75lacs.