American Express India Customer Care

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

Date of incident : on going since 16th january 2019
Customer name : kruti dilip mehta

I had called american express in september 2019 and followed the right set of procedure to cancel my card because i was not ok with the membership fee
I was told to discard the card and the card has been disabled since october 2019.

American express when ahead and added a charge on my card on 16th january 2020 because they reversed the fee twice.
This fee is no where visible in my statements
This was applied as american express, as they failed to tally my account properly before closure
I had ensured to clear all my pending charges reflecting on the account before card disposal

Since then they have been harassing me and putting latepayment on this card for the last 5 months
They have blocked all my personal card to see or download my statements

Till date there is no explanation or accountability for their mistake on their side where they have been applying wrong credits or bad charges to my account since january
This card status is cancelled fyi even as they go about applying these charges
Please help

Desirable resolution: they are spoiling my credit score and have harassed me for the last 5 months with various people calling to clear the credit but no body in amerian express taking ownership of their mistake. I should not be accountable for their tally mistakes and be mentally harassed with them putting charges left right center on a cancelled card

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

I hold american express platinum reserve credit card [protected]. I requested to provide the moratorium facilities, but initially been told that they cannot enroll me because i delayed my feb payment by few days (Paid on 12th march). Technically, when the moratorium started, i was having no defaults in this account. The whole essence of the moratorium itself is to help the people financially strained during this pandemic situation. But, after i emailed them, i stopped getting the collection calls from them so thought they have accepted the moratorium.

But, when i checked my credit report a week back, i realized that they were continued to report the payment as default which brought my score more than 200 point below. When i reported this again to them to correct it, they stand by the same answer that their rules doesn’t allow them to enroll me in moratorium since my feb payment paid of with a delay.

Though the moratorium was announced only in the last week of march, my financial struggles kicked in february itself, so i had struggle arranging the payment on time, but i still thrived to settle that by 12th march. When the moratorium facility was announced, my account was up-to-date with this card, still they blatantly denied to uphold the spirit of the moratorium program announced by the indian government.

While i already struggle to meet the ends with all the financial burdens, this american company not providing the relief mandated by the indian government is literally killing me and killing my credit score. I plead for your support to make this company correct their stance to consider the last 6 months as moratorium for me and get the credit score fixed accordingly.

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

I cancelled my Amx Platinum Travel card and after some time, placed a request to reinstate. The executive told me it is possible with some charges and some executive will call me in 2 days. I never received any call.
On my next call to check with them, they suggested me to wait for some time as new offers will be out soon and no point in paying the membership fee now on the same card reinstatement.
Sure, there were offers and I reapplied. The executive called me and said he needs to courier the card but needs an email confirmation for KYC purposes from my official ID as they already have my documents (I am their customer for other two cards – Gold Charge and Rewards as well). I replied to his email as approved. Since then there has been no response from them despite replying to his email asking about it. I also filled in their feedback form that they ask on their website with these details but no response. Surely, Amex is going downhill in terms of customer service where they were once exemplary and quoted as Apple. Now, I do not wish to apply anymore with this company and will only keep my Corporate Card.

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

Air India Express is doing these kind of fraudulence in returning the amount after ticket cancellation.. Its been more than 2 months and I have not received any proper response from their side, everytime the customer care executive gives some email id and delays this process by one week. today again they are doing the same.

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

I had joined a corporate where there was a policy to apply for Amex Card. It’s been 2+ months that I had applied, however, American Express sends all one way communication through emails and phone calls. At one end, they are saying, I have received my card (which I did not), at the other end, BlueDart courier is sending an SMS saying, they could not deliver the card as no one was there. I got another call from Amex representative that no one was there in the specified address. Firstly, there is always a security personnel to whom they can deliver, or the least is they (courier person) are supposed to call me while delivering it. Meanwhile, I received another call from Amex representative who was explaining me the product features, although I said, I have not yet received the card, for which he said I would receive it in 4 working days.

And when I wrote an email to Amex, they did not reply to the said email, however, I got a separate email in a new thread citing the below:

“Dear Applicant,

Greetings for the day !

Thank you for applying for an American Express® Card. We have received your application. However we will not be able to process your application due to our internal policies. You will receive a letter with the detailed reason on the address provided in your application.

Thanks & Regards,
American Express
American Express made the following annotations”

Am wondering if they even want any clients at all. The process to track the application is just crazy!

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

Hi Respected Sir,

My Name is Rocky Singha and my Employee ID is 539795.My Peoplesoft ID is 6397712.I would like to file a complaint against American Express India Pvt. Ltd(BPO OPERATIONS INDIA)(Golf Course Road, Harizan Colony, DLF Phase 5, Sector 43, Gurugram, Haryana 122022) Telephone : [protected] for mentally harassing me and causing me financial hardship in these difficult times of global pandemic covid 19.It has been more than 65 days since I applied for my provident fund withdrawal with American Express India now.I was informed byTeam Retiral on 30 November 2020 that the team had accepted my provident fund form and were going to process the same in the 1st week of December and I was going to receive my payment by 2nd week of December.On 6 December 2020 I was informed by Moksha Kandpal that my payment was going to be processed before 11 December 2020.Again on 10 December 2020 I was informed by Team Retiral that my payment was going to Released on 11 December 2020, Friday by 8 PM.

Unfortunately, American Express India Pvt Ltd has failed to credit my provident fund balance in my bank account on the dates and the time I was advised.

I have attached the screenshots of my conversations with American Express India.Please find the attachments below.

It is my humble request to you sir/mam please help me in solving this issue and credit my pf balance along with a fair Compensation for the mental and financial hardship American Express has caused me during this whole process as soon as possible.

Thank you!
Rocky Singha
Email: [protected]@gmail.com

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

Hi there,
I am here to complaint about the Human Resource Kamal Tiwari at American Express. My first interview was taken by him on telephone in the month of November when i applied for AmEx through a consultant. He rejected me giving the feedback that my communication skills were not upto the mark, whereas on the same call after the interview he told me that he has taken the interview in advance and there is no hiring in any process in AmEx and asked me if I am comfortable for joining in the last of December. However, he ended rejecting me.
I again applied for AmEx after working on myself on 14th December 2020 via reference of my friend working in AmEx, on the next day I received a call from Kamal and he asked me that is I am the same person who had an interview last month, I told him that it is me. He asked me that if I am comfortable in working in voice or non voice work, I told him that I am comfortable with both. He ended the call without asking or saying any other thing and said that the recruitment HR will keep me updated.
Again I recieved the same feedback that he rejected me on the basis of communication skills. The problem is not rejection, the problem is that he judged me without even listening or examining.
I am only requesting that this should be taken care of because people like me who have enthusiasm to work in American Express loose there belief in the company when come across these kind of people.

Complaint towards: Kamal Tiwari, contact no:[protected].

Thanks
Ahsan Ali.

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

My name is R. SRIPRIYA. I took a Personal Loan with American Express Bank, Account No: 71974. This Loan was sanctioned on 24th July 2002.

Loan Amount: 200,000
Loan Tenor: 60 Months.
EMI Amount : 5188 Rs.
Last EMI: 15th July 2007.
Repayment Mode: PDC.

I repaid 55 EMI Through IDBI Bank (Greams Road) and for the last 5 EMI I Issued Cheques from Chennai Central Co-operative Bank (Anna Nagar Branch- Chennai). We had sufficient fund in IDBI for 56th Instalment however we got a call from Ajay –Delhi ([protected]) that the 56th Instalment cheque had been returned by my Banker( CCC- Bank Anna Nagar) due to closure of account. Immediately we requested him that we will pay the due EMI to the nearest Branch in Anna Salai for which he agreed and we did .He also stated that AS the account has been closed they will not present the remaining four cheques and requested us to pay the same before the due date every month in AMEX Bank – Anna Salai which we had agreed and also paid the same. Ajay stated that after 60th EMI we will get the Loan Closure Letter along with Excess Interest Rs. 2389.79, which Amex had charged, as per the Repayment schedule chart given by u’r Loan department.

As I didn’t get the Loan Closure Letter from Amex I walked to the Annai Salai Branch they stated that they can’t do anything and asked me to contact the Phone Banking, hence I called u’r Phone banking spoke to Raman – Supervisor on August 30th 2007, He stated that I need to pay Rs.3250 for the cheque return charges (Last 4 cheques). I explained him about the discussion that we had with Ajay. Raman informed that he will place a request to the Collections Team and I was promised a callback within 48Hrs. No one turned up. This shows the Kind of Ownership a Supervisor takes.. I again called up u’r Phone Banking spoke to Deepa (Executive) around first week of September she also stated me that a request had been sent to collection Team and I will get a callback within 48 hrs. When I asked for their direct number she gave me[protected]/38). Again AMEX gives false promise to its customers No callback hence I dialed the number that Deepa that gave , to my surprise they stated that the number belongs to Cookie-Man. …. False Information given to customer again , just to get rid of him from the call.

I later got a call from Mr. Srinivasan (Assistant Manager) – Collections Team Gurgaon. He asked me about the issue I explained him the entire story again. He asked me to FAX him the Repayment Schedule[protected] ,promised me that will action on the same within 3 days if I fails to get any communication I shall directly reach him on[protected]. Hence I had Faxed the schedule on September 12th (15:45 Hrs). No response from Mr. Srinivasan. I tried calling him in his direct numbershowever there wasn’t any response too.

Hence I again called up your phone Banking on September 29th 2007 spoke to an Executive she stated that As Mr. Raman (Supervisor) had already dealt the issue I will receive a callback from him on Monday about the status… BACK TO SQUARE ONE… No call back YET AN OTHER EXAMPLE HOW AMEX UPHOLD’S THE PROMISE THAT IT GIVES TO ITS CUSTOMER.. I called back again on October 01st around 03:00 PM spoke to an Executive SWETHA and requested her to get me Mr. Raman online for me . There was an absolute Dead Air for almost 15 mins and the call got disconnected………

I need someone from AMEX to GETBACK to me with the status and let me know about the Loan Closure Letter…

Contact Number:[protected]
Mobile: [protected]….

Note: Worst Part is that I had spent almost more than 5 hrs speaking to u’r Executives and they said that the Phone Banking Number[protected] is not a TOLL FREE Number. I request AMEX to refund me the amount that I had spent.

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

Hi,

This is mani i was hoding AMEX credit card till 2002, after that i closed that card and got the settlement letter from the bank. A year ago i applied for housing loan in HDFC , and it got approved.
Since then it has been going smoothly.

Just a week ago i had applied for Personal Loan with same HDFC bank. I got a verbal notice from them saying they were unable to process as SATYAM( database that shows defaulters list) shows your name as a defaulter. Howcome just an year back i got approval from HDFC bank for housing loan. Why satyam did not show my name in defaulters list.

I want my name to be removed from defaulters list with satyam/cbil or any other organisation that holds data. Please help me finding out the way.

Thanks and regards,
Mani

+91 12 4280 1092

www.americanexpress.com/in

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II, Gurgaon, Haryana, India – 122002

This is Shobha Sharma. i was hoding AMEX credit card No. [protected]. On 7 April 2006, i received the settlement letter from the bank which states as under :
"This is to confirm that upon receipt and clearance of Rs. 12,000/- (Indian Rupees Twelve thousand only) in a maximum of 1 instalment vide cash/demand draft/cheque in favour of American Express Bank Limited the above mentioned card account shall stand settled in full and no further dues would be payable to American Express as regards this account."

Accordingly I had paid Rs. 12,000/- vide cheque No. 269714 dt. 7.4.2006 drawn at State Bank of Hyderabad. Clearance of this cheque has also been acknowledged verbally by the customer care of the Bank. But they are denying to give any No Due letter to me and confirm that the letter given at the time of settlement is the proof itself.

I have applied for a Personal Loan with HDFC bank. I got a verbal notice from them saying they were unable to process as SATYAM( database that shows defaulters list) shows my name as a defaulter. I request you to look into this matter as to why satyam is showing my name in defaulters list.

I want my name to be removed from defaulters list with satyam/cbil or any other organisation that holds data. Since I have got the settlement done and payment has also been made, I request you to take immediate action in this regard.

Shobha Sharma