Apollo Cradle — Complaint against Apollo cradle Hospital, Ghaziabad for overcharging maternity package bill and mislead the parents
Dear Sir/Madam,
This is regarding the complaint that i want to file against Apollo cradle & Children’s Hospital, NH-1, Shakti Khand 2, Indirapuram, Ghaziabad, U.P. for overcharging the maternity bill and mislead the patient Attendant for new born baby treatment diagnosis by doctor & hospital management.
I booked the private room category maternity package of rs 78000 one month in advance on 18th oct, 2018 due to covid situation
after enquired with apollo care manager Ms Divya.
The maternity package costs rs 78k (rs 70000 for maternity delivery + rs 8000 for new born baby with some inclusion/ exclusion charges) and i asked for breakup to have an fair idea about the pricing but she had not provided the approximate break up and i was told to recieve final bill at the time of discharge.
My wife Mrs. Swati Rawat was admitted to Apollo Cradle on 18th Nov, 2018 and she delivered the baby girl with NVD on 18th nov, 2018 and we both were very happy after seeing my new born baby girl and at the same time i had also observed the bluish color on my new born baby skin.
Doctor neonatologist took my baby in NICU and after sometime he told me that baby had breathing problem and they were trying to normalize her SPO2 oxygen level.
The whole day 18th nov, they told me the same problem with the baby and monitoring SP02 level until morning and asked me they had to use CPAP(oxygen suppy) machine and may be later ventilator also.
They used CPAP machine on 19th day morning and told me its cost around rs 20k plus investigation charges.
On 19th nov at noon just after using CPAP they did doppler echo screening and informed me that baby had complex congenital heart disease and required cardiac surgury and asked me to refer the baby to Indraprastha Apollo hospital, sarita vihar for heart surgury as communicated with Apollo cradle manager.
My baby girl admitted to Indraprashtha Apollo hospital on 19th evening around 7:30 PM after waiting for Indraprastha Apollo hospital ambulance for 5-6 hours.
Being from non medical background, i also identified later on reading the medical materials about bluish color skin on forehead and body of baby and based on other parameters told by doctor that she had issues with heart but still doctor, neonatologist at apollo cradle took a day and half, already used CPAP m/c and did doppler screening test which should be done at very first time immediately once they saw these symptoms.
Either they wanted to increase the billing charges by adding CPAP/NICU charges or they are not qualified enough to identify the problems based on clearly visible symptoms.
When i got the final bill to pay on discharge of mother and baby, they added the items in the bill break to sum up equivalent to maternity package amount and added unwanted investigation and doctor visit plus cpap/NISU charges, 3 days rent instead 2 days as per package.
Me and my wife had gone through immense pain. My baby girl went through complex heart surgery in refered Indraprastha Apollo hospital and after that she got sepsis in CCU and at last she died in Indraprastha Apollo hospital on 30th nov.
Hence request you to look into this matter and take prompt action against Apollo Cradle hospital for overcharging the package bill and diagnosis done by doctor.
