Apollo Cradle Customer Care

+91 40 4424 4424 [Hyderabad]

+91 12 4408 2232 [Gurgaon]

+91 80 4424 4424 [Bangalore]

www.apollocradle.com

101/209 & 210, ITPL Main Road, Kundalahalli, Brookefield, Marthahalli, Bangalore, Karnataka, India – 560037

Hi
At reception:
It happened with registration. When asked for pediatrician, its understood that its for the kid. The lady entered the baby details as mrs. Xxxxxx (When i have clearly mentioned about the initial, name and sex of the child.) all are written wrong.
When asked, they boldly say… “mistakes do happen”.
At pathology:
At about 8 pm, the pathologist entered to take the blood sample. She claims to be a 5 yrs experienced but truely a new comer. No aware of what ml and which bottle to use.
She is using her mobile all the time while attending to patients and calls the senior person to check how much ml to take.
She finally took a blood sample which filled half the syringe with air and rest half with blood.
Such inexperienced workers are taken to play with the life of the patients.
When asked, no staff are co-operative and didn’t want to reveal the duty manager details.
Just hunger for money playing with the parents and patients.
Worst hospital and careless people.

+91 40 4424 4424 [Hyderabad]

+91 12 4408 2232 [Gurgaon]

+91 80 4424 4424 [Bangalore]

www.apollocradle.com

101/209 & 210, ITPL Main Road, Kundalahalli, Brookefield, Marthahalli, Bangalore, Karnataka, India – 560037

As a new mother all my dreams were shattered by your hospital, i caught mrsa infection in your hospital underwent multiple surgeries and still under medication. You guys made my life miserable. Thanks for making this phase of life most memorable. Don’t put other patients life at risk like you did mine.
I have not even been able to breastfeed my newborn and going through so much trauma for making the mistake of choosing your hospital.
Shame on you.

+91 40 4424 4424 [Hyderabad]

+91 12 4408 2232 [Gurgaon]

+91 80 4424 4424 [Bangalore]

www.apollocradle.com

101/209 & 210, ITPL Main Road, Kundalahalli, Brookefield, Marthahalli, Bangalore, Karnataka, India – 560037

My complaint is onâ 
1. My gynaecologist dr. Phani madhuri who was adamant on me whatsapping her n not really worried to hear my conditionâ 
2. Receptionist who was least bothered to # n respond to an emergency
3. The duty doctor who was most interested to show off n fight, not ready to understand patient mental n physical state… Not equipped to handle scanning machine, extremely rude, insensible to situation… She cudnt examine or handle my health concerns…â 
4. The apollo hospital that talks big about caring for mother n child n talks about” in safe hands “ but doesn’t not have basic facilities that even government hospital has… Giving no service just charging like hell…â 

+91 40 4424 4424 [Hyderabad]

+91 12 4408 2232 [Gurgaon]

+91 80 4424 4424 [Bangalore]

www.apollocradle.com

101/209 & 210, ITPL Main Road, Kundalahalli, Brookefield, Marthahalli, Bangalore, Karnataka, India – 560037

Hospital admission data:[protected]
Final bill date:[protected]
Bill no: rkor-icr-8215
Mr no: rkor.[protected]
Rateplan: cradle koramangala gen_100119
Discharge data:[protected]
Package: lap: right salpingectomy.

Refunding the money not happen from the last 10days. Which i paid as advance amount 10000 and deposit set off: is 6213 charged as nonmedical charges and pending 3787 amount not yet refunded. And they requested my bank account number also when the time of discharged and the same i have provided also. I went and asked apollo hospital they are saying now after 10days of discharge need to pay doctor premium changes. But this amount was not present in final bill copy.

Pfa.
When discharged final bill amount paid receipt and advance payment receipt in below mail, please let me know if you need anything else from my side.

+91 40 4424 4424 [Hyderabad]

+91 12 4408 2232 [Gurgaon]

+91 80 4424 4424 [Bangalore]

www.apollocradle.com

101/209 & 210, ITPL Main Road, Kundalahalli, Brookefield, Marthahalli, Bangalore, Karnataka, India – 560037

My son b/o jyoti chandola admitted on 05/06/2019 for neonatal jaundice sec 14 gurugram and discharged on 07/05/2019. As patient have mediassist card no. [protected]. Cashless claim was approved with 25498 rs against the total bill 28280 rs. My liability amount was 2780 rs only. The bill department sent me to his senior staff for further discussion. Hospital staff pressurised me to pay aprx 7285 rs in the name of non sanctioning of amount monitoring charges etc. They told like irda have circular that monitoring charges can’t be paid like blah blah blah. Monitoring charges was sanctioned fully was visible in that day claim settlement still the denied for it. I was helpless and paid 4505 rs more then my liability. It means hospital received 32783 rs against the bill 28280 rs only. It was impossible. And there staff promised me to provide claim settlement letter. And also told me that if they get settlement amount fully they will reverse the remaining amount. Now claim has been settled approx 2 months ago. My tpa sent me claim settlement letter. And advice me to take refund. I called many times to hospital and there one representative he always reply please wait we have no idea when the money will deposit it will take time. They give me promise to refund amount 3 times. But when contacted always say wait, wait wait. Wait. Don’t know when will be the wait will complete 5 months passed. They will not refund your money promise after promise. Promise is only a letter here. And foreget your hard earn money.

+91 40 4424 4424 [Hyderabad]

+91 12 4408 2232 [Gurgaon]

+91 80 4424 4424 [Bangalore]

www.apollocradle.com

101/209 & 210, ITPL Main Road, Kundalahalli, Brookefield, Marthahalli, Bangalore, Karnataka, India – 560037

I just wanted to bring my concern to you regarding dr. Yoga nagender.

My name is keshav daheriya i was there in apollo cradle for my daughter’s delivery. My daughters (Twins) were born premature on 6th oct 2019 and were put immediately in nicu. On 14th oct., while one of them (Bhavya) was still in nicu and the other one (Bhavini) was transferred to private room, dr. Yoga nagender came to meet us in the room regarding treatment of my daughter bhavini who was still in nicu and then while talking to us he asked us about my mother who was also in the room.

He wanted to know about her relation with the baby, i said she is my mother then he laughed sarcastically and passed a comment which myself and my family did not take well. There were many people in that room and i and my mother were extremely embarrassed with that comment.
He said how come she is so old, continued that she is so old that she looks like my grand mother, not mother.

Having one baby in nicu treated by this doctor, another baby in private room, wife still not recovered, i somehow could not respond to his comment immediately but really felt bad.

However, that scenario and doctor’s comment and the way i saw my mother getting embarrassed with that fills my eyes with tears and gives me sleepless nights literally. Mother is the most important person in anyone’s life and seeing her getting insulted by someone is unbearably painful.

The thought that someone insulted my mother in front of me and many other people and i could not even respond is not allowing me to become normal.
He doesn’t have any right to say anything about my mother or her age. We were there for the treatment, not to get insulted. He might be a great doctor but i guess it doesn’t allow him to pass such comments on people.

I just want to bring it to everyone’s notice. I can’t force him to do this but think he should apologize to my mother.

+91 40 4424 4424 [Hyderabad]

+91 12 4408 2232 [Gurgaon]

+91 80 4424 4424 [Bangalore]

www.apollocradle.com

101/209 & 210, ITPL Main Road, Kundalahalli, Brookefield, Marthahalli, Bangalore, Karnataka, India – 560037

Hi Team,

We are visiting apollo cradle brookefield regularly in Bangalore. Even we are coming inside apollo only they are charging parking fees illegally and damaging the car of customers.

Apollo cradle has hired parking valet people who only bothers about the money irrespective of patients emergency situation. Since it is hospital i dont think so they should charge for parking even that is high . People collecting the money is rude and even hospital staff is not supportive. They are damaging the car of their own patients.

Kindly take necessary action on the security guards and hospital staff as soon as possible.

Thanks
Niket

+91 40 4424 4424 [Hyderabad]

+91 12 4408 2232 [Gurgaon]

+91 80 4424 4424 [Bangalore]

www.apollocradle.com

101/209 & 210, ITPL Main Road, Kundalahalli, Brookefield, Marthahalli, Bangalore, Karnataka, India – 560037

Respected sir/ma’am,

I am manav rathi, my family, my wife sameeksha shokeen and myself are under tremendous stress because of dr nidhi khera’s extremely rude behaviour and improper communication of health problem resulting to removal of one tube through surgery of sameeksha due to delay in action.

On 28 feb after a little discomfort in my wife’s stomach we went to dr nidhi khera.
After waiting for 45 minutes from our appointment in evening she checked sameeksha and said us for tests and not guiding properly to take correct course of action. With a vague idea to get hospitalised.

On 29th after having ultra sound we rushed to apollo cradle moti nagar and the operation took place before which taking advantage of emergency dr nidhi khera asked me to sign various documents.

Also at the time of billing instead of 1 blood bag we were charged three which was changed when we pointed out. Also medicine was also extra charged which we pointed out and asked for explanation following which refunded after one week was processed.

After we got discharged on 2 nd march we have contacted doctor after one week on 9th march and now she is saying other tube is also damaged without giving proper explanation.

Very rude behaviour and no proper guidance from dr nidhi is causing huge amount of distress and panic. She is not answering sos calls from 9th march.

Requesting you to please take action and help us with our critical situation.

Pfa prescription from dr nidhi.

Hope to get a response asap.

Details of doctor and hospital:

dr nidhi khera
Md, fcls
Mobile : [protected]
Email id : nidhi. [protected]@apollocradle.com
Apollo cradle moti nagar, new delhi

Thanks & regards,
Manav rathi
[protected]

+91 40 4424 4424 [Hyderabad]

+91 12 4408 2232 [Gurgaon]

+91 80 4424 4424 [Bangalore]

www.apollocradle.com

101/209 & 210, ITPL Main Road, Kundalahalli, Brookefield, Marthahalli, Bangalore, Karnataka, India – 560037

The staff behaviour is very rude and unapologetic. First of all they cancelled appointment without information and when i complained rather than be apologetic they started giving excuse. I logged an official complaint and even after 2 weeks no response from admin department. When i asked front desk regarding the complaint status they don’t have any clue and told me to call after 2 days to check on status. When i tried to put a point that it’s their job to solve any grievance and why i need to follow it up, they had no mechanism to follow up. I told them i will be putting their feedback online, in response the reacted very badly and said do it as if they don’t care

+91 40 4424 4424 [Hyderabad]

+91 12 4408 2232 [Gurgaon]

+91 80 4424 4424 [Bangalore]

www.apollocradle.com

101/209 & 210, ITPL Main Road, Kundalahalli, Brookefield, Marthahalli, Bangalore, Karnataka, India – 560037

Hi. I am a patient at apollo cradle maternity hospital, koramangala branch. I would actually like to complain about two incidents. Firstly, we had an appointment back at 24th march 2020 during the corona virus lockdown period. But still we made it to the hospital and were told by the receptionist that all appointments had been cancelled and it has been informed to patients earlier. But i haven’t got any sort of email or sms saying that my appointment has been cancelled. And the lady in the receptionist was speaking as if it was our fault. That too during this coronavirus outbreak, we are taking a great personal risk in travelling yet we have been treated like they really didn’t care about it. Secondly, we came to know that the hospital is taking only emergency cases till the lockdown period but now it seems that they are looking into normal cases as well. So again we booked an appointment on april 8th 2020. But we had a problem in reaching the hospital on time due to transport unavailability. We got a call from the reception. A lady was enquiring about our appointment. I told we couldn’t get there because there is no means of transport to reach the hospital. And she asked whether she can cancel the appointment and i told yes and asked if i could cancel or postpone the appointment. But before answering my query, she hung up on me without giving me a proper response.. I would really feel better if this issue is taken care of and in future the lady in the reception responses with care. Please make this a priority because at these crucial times all we need from each other is a little bit of care and not some arrogant attitude.