Apollo Cradle Customer Care

+91 40 4424 4424 [Hyderabad]

+91 12 4408 2232 [Gurgaon]

+91 80 4424 4424 [Bangalore]

www.apollocradle.com

101/209 & 210, ITPL Main Road, Kundalahalli, Brookefield, Marthahalli, Bangalore, Karnataka, India – 560037

Hi,
This is to bring into your notice regarding the services provided by the Apollo Cradle amritsar.
There is care manager with the name of Harpreet. On asking for the services regarding delivery and packages andd things to carry for the same, She actually said nothing and just provided with the piece of paper to read. On asking she said everything is written up and i can’t elaborate.
Coming this from such a fantastic healthcare facility like Apollo is a concern.
Because if this would be the arrogant attitude of the staff towards their clients or customers then i think that shatters the image of hospital and that made me understand that it is not the brand to be relied upon.
Please Look into the matter and do the needful.

Thanks
Dr.R.S.Jammu
Chairman
Docheal Healthcare.
[protected]
[protected]@gmail.com

+91 40 4424 4424 [Hyderabad]

+91 12 4408 2232 [Gurgaon]

+91 80 4424 4424 [Bangalore]

www.apollocradle.com

101/209 & 210, ITPL Main Road, Kundalahalli, Brookefield, Marthahalli, Bangalore, Karnataka, India – 560037

Dear, i took treatment in apollo cradle, brookfield on 27th nov again doctor said me to visit on 13th after doing scanning. So i called them to book an appointment for both on 12th i said within 3 days u can give appointment. But their response was immature and non logical, she said me that i have to take appointment 15days or 1 month back, is it logically correct? When my health is not good then only i can book right? Even the way she spoke was rude. My condition was not good i couldn’t wait for more time but they didn’t understand. Otherwise when i visited the hospital that time only they would have said me to book on spot right? I never expected this kind of response from the most prestigious hospital. I hope you’ll take action on it. Thank you

+91 40 4424 4424 [Hyderabad]

+91 12 4408 2232 [Gurgaon]

+91 80 4424 4424 [Bangalore]

www.apollocradle.com

101/209 & 210, ITPL Main Road, Kundalahalli, Brookefield, Marthahalli, Bangalore, Karnataka, India – 560037

My complaint is onâ 
1. My gynaecologist dr. Phani madhuri who was adamant on me whatsapping her n not really worried to hear my conditionâ 
2. Receptionist who was least bothered to # n respond to an emergency
3. The duty doctor who was most interested to show off n fight, not ready to understand patient mental n physical state… Not equipped to handle scanning machine, extremely rude, insensible to situation… She cudnt examine or handle my health concerns…â 
4. The apollo hospital that talks big about caring for mother n child n talks about” in safe hands “ but doesn’t not have basic facilities that even government hospital has… Giving no service just charging like hell…â 

+91 40 4424 4424 [Hyderabad]

+91 12 4408 2232 [Gurgaon]

+91 80 4424 4424 [Bangalore]

www.apollocradle.com

101/209 & 210, ITPL Main Road, Kundalahalli, Brookefield, Marthahalli, Bangalore, Karnataka, India – 560037

I gave birth to a baby girl on 21st may 2018. Since i didn’t want to include her father’s name in it, there were certain procedures which i completed and gave to the hospital responsibility mr. Senthil longa back in greams road branch. I used to repeatedly follow up and believe him to register my baby’s birth. He delayed a lot for the same and now it’s like the date is 24th may instead of 21st. It’s been more than a week where the guy didn’t take any action or update the record on priority. My baby already completed 4th month. Still wonder how the date can be changed. It’s yet to be corrected till date and the guy is very lethargic telling some reason or the other anytime i contact. And doesn’t respond to my call or get back if the issue is not sorted. I want the birth date of my baby to be corrected. He took long enough to register the birth and add name. I don’t want to waste more time in this issue too!!!

+91 40 4424 4424 [Hyderabad]

+91 12 4408 2232 [Gurgaon]

+91 80 4424 4424 [Bangalore]

www.apollocradle.com

101/209 & 210, ITPL Main Road, Kundalahalli, Brookefield, Marthahalli, Bangalore, Karnataka, India – 560037

Its a very great feeling when u become pregnant. All the time i wait for ultrasound scanning so that i can see my baby but they showed me very badly they have done their work and they didn’t show babies face a single time clearly. All the screening charges are of good amount if you are taking money then please provide good facilities also. I booked an appointment by 3:15 with hemalata doctor but by number came after one hour with different doctor. I don’t know her name but she was very rude. I am very disappointed with apllo cradle services and doctors behavior. I will never suggest anyone to go there.

+91 40 4424 4424 [Hyderabad]

+91 12 4408 2232 [Gurgaon]

+91 80 4424 4424 [Bangalore]

www.apollocradle.com

101/209 & 210, ITPL Main Road, Kundalahalli, Brookefield, Marthahalli, Bangalore, Karnataka, India – 560037

Hi
At reception:
It happened with registration. When asked for pediatrician, its understood that its for the kid. The lady entered the baby details as mrs. Xxxxxx (When i have clearly mentioned about the initial, name and sex of the child.) all are written wrong.
When asked, they boldly say… “mistakes do happen”.
At pathology:
At about 8 pm, the pathologist entered to take the blood sample. She claims to be a 5 yrs experienced but truely a new comer. No aware of what ml and which bottle to use.
She is using her mobile all the time while attending to patients and calls the senior person to check how much ml to take.
She finally took a blood sample which filled half the syringe with air and rest half with blood.
Such inexperienced workers are taken to play with the life of the patients.
When asked, no staff are co-operative and didn’t want to reveal the duty manager details.
Just hunger for money playing with the parents and patients.
Worst hospital and careless people.

+91 40 4424 4424 [Hyderabad]

+91 12 4408 2232 [Gurgaon]

+91 80 4424 4424 [Bangalore]

www.apollocradle.com

101/209 & 210, ITPL Main Road, Kundalahalli, Brookefield, Marthahalli, Bangalore, Karnataka, India – 560037

As a new mother all my dreams were shattered by your hospital, i caught mrsa infection in your hospital underwent multiple surgeries and still under medication. You guys made my life miserable. Thanks for making this phase of life most memorable. Don’t put other patients life at risk like you did mine.
I have not even been able to breastfeed my newborn and going through so much trauma for making the mistake of choosing your hospital.
Shame on you.

+91 40 4424 4424 [Hyderabad]

+91 12 4408 2232 [Gurgaon]

+91 80 4424 4424 [Bangalore]

www.apollocradle.com

101/209 & 210, ITPL Main Road, Kundalahalli, Brookefield, Marthahalli, Bangalore, Karnataka, India – 560037

Hospital admission data:[protected]
Final bill date:[protected]
Bill no: rkor-icr-8215
Mr no: rkor.[protected]
Rateplan: cradle koramangala gen_100119
Discharge data:[protected]
Package: lap: right salpingectomy.

Refunding the money not happen from the last 10days. Which i paid as advance amount 10000 and deposit set off: is 6213 charged as nonmedical charges and pending 3787 amount not yet refunded. And they requested my bank account number also when the time of discharged and the same i have provided also. I went and asked apollo hospital they are saying now after 10days of discharge need to pay doctor premium changes. But this amount was not present in final bill copy.

Pfa.
When discharged final bill amount paid receipt and advance payment receipt in below mail, please let me know if you need anything else from my side.

+91 40 4424 4424 [Hyderabad]

+91 12 4408 2232 [Gurgaon]

+91 80 4424 4424 [Bangalore]

www.apollocradle.com

101/209 & 210, ITPL Main Road, Kundalahalli, Brookefield, Marthahalli, Bangalore, Karnataka, India – 560037

My son b/o jyoti chandola admitted on 05/06/2019 for neonatal jaundice sec 14 gurugram and discharged on 07/05/2019. As patient have mediassist card no. [protected]. Cashless claim was approved with 25498 rs against the total bill 28280 rs. My liability amount was 2780 rs only. The bill department sent me to his senior staff for further discussion. Hospital staff pressurised me to pay aprx 7285 rs in the name of non sanctioning of amount monitoring charges etc. They told like irda have circular that monitoring charges can’t be paid like blah blah blah. Monitoring charges was sanctioned fully was visible in that day claim settlement still the denied for it. I was helpless and paid 4505 rs more then my liability. It means hospital received 32783 rs against the bill 28280 rs only. It was impossible. And there staff promised me to provide claim settlement letter. And also told me that if they get settlement amount fully they will reverse the remaining amount. Now claim has been settled approx 2 months ago. My tpa sent me claim settlement letter. And advice me to take refund. I called many times to hospital and there one representative he always reply please wait we have no idea when the money will deposit it will take time. They give me promise to refund amount 3 times. But when contacted always say wait, wait wait. Wait. Don’t know when will be the wait will complete 5 months passed. They will not refund your money promise after promise. Promise is only a letter here. And foreget your hard earn money.

+91 40 4424 4424 [Hyderabad]

+91 12 4408 2232 [Gurgaon]

+91 80 4424 4424 [Bangalore]

www.apollocradle.com

101/209 & 210, ITPL Main Road, Kundalahalli, Brookefield, Marthahalli, Bangalore, Karnataka, India – 560037

I just wanted to bring my concern to you regarding dr. Yoga nagender.

My name is keshav daheriya i was there in apollo cradle for my daughter’s delivery. My daughters (Twins) were born premature on 6th oct 2019 and were put immediately in nicu. On 14th oct., while one of them (Bhavya) was still in nicu and the other one (Bhavini) was transferred to private room, dr. Yoga nagender came to meet us in the room regarding treatment of my daughter bhavini who was still in nicu and then while talking to us he asked us about my mother who was also in the room.

He wanted to know about her relation with the baby, i said she is my mother then he laughed sarcastically and passed a comment which myself and my family did not take well. There were many people in that room and i and my mother were extremely embarrassed with that comment.
He said how come she is so old, continued that she is so old that she looks like my grand mother, not mother.

Having one baby in nicu treated by this doctor, another baby in private room, wife still not recovered, i somehow could not respond to his comment immediately but really felt bad.

However, that scenario and doctor’s comment and the way i saw my mother getting embarrassed with that fills my eyes with tears and gives me sleepless nights literally. Mother is the most important person in anyone’s life and seeing her getting insulted by someone is unbearably painful.

The thought that someone insulted my mother in front of me and many other people and i could not even respond is not allowing me to become normal.
He doesn’t have any right to say anything about my mother or her age. We were there for the treatment, not to get insulted. He might be a great doctor but i guess it doesn’t allow him to pass such comments on people.

I just want to bring it to everyone’s notice. I can’t force him to do this but think he should apologize to my mother.