Faber Customer Care

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

There is a problem with the hob. Whenever we try to turn the knob, it creates a loud noise like an explosion and the fire spreads out. The hob releases too much of gas and as a result the fire explods. It is dangerous to carry on using it. Please check it out for us.
We have checked the cylinder and everything is fine with it. Please check the hob for us.

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I had purchased a faber hobtop (Inbuilt gas) from chroma around 6 months back. I myself clean the hob regularly, however all of sudden in last week (Around 8th feb. 2019) the gas burner started giving high flame i. E the usual blue flame started turning into yellow/orange kind of and the flame is high. The flame is giving black soot which is leaving black spots on my cooking utensils. Just like the old chulha gives black soots.

I had registered a complaint to brand (Franke faber) on 09 feb. 2019, the executive understood the issue and said that your gas is over heating and need to be fixed urgently. It was promised that a technician will attend the issue free of cost as the product is in warranty, within next 48 hours.

Request no.[protected]

Today is 13 feb. 2019 no one has turned up, i did follow up with brand on 12th feb. But they said technician is assigned and will reach before end of the day. But yet no technician has approached me.

Over heating/high flame is a serious issue, this should be immediately taken care, as faber is a premium brand and charges high cost for its products due to the brand value. But at the same time, the kind of after sale service that i am observing is pathetic.

I need them to send their technician immediately and get this issue resolved.

Regards
Kamlesh kumar sharma
Mob. No. [protected]
Address: 782/5, patel nagar, gurgaon 122001, haryana

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I was using prestige gas top from 2011 till 2018 oct after i changed to my own house i purchased faber gas top on october 2018 @ 8490/- but poor quality as per the price no finishing on the steel plates. Color is getting like rusted and the burr on the plates which i saw today was worst how come this poorly assembled and selling in huge price focusing only on brand name. Pictures attached… I don't know what action will be taken from this great brand… But dear friends pls pls check before u make a decision on buying this…

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

Chimney is under life time warranty. On first visit of technician on 23rd jan2019- found that motor was not working. Life time warranty card no. Guw10101281. Product is solaris680ltw60. From last one month i am following up with customer care team. Response is very poor.
Again today dtd.23rd jan2019, i talked to customer care no. [protected]@ 6:36pm for closure of the issue. But unfortunately they have no idea when it will be closed. Response was like – our technician will call u.. But never received a call from the technician. Today again shared a message —

"thank you for calling franke faber. Your request no is[protected]. Enroll for faber cleaning contract& save on service charge & increase product efficiency".

Local service center also not responding-contact no is[protected]

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I had purchased the faber gas stove before 4 months and it's nozzle got damaged. Quality of the nozzle wasnot good from the starting i feel. Please use good quality parts for gas stoves. As it is such a branded name we lost the trust in faber. Please do the needful. For it's spare parts we have to wait for more days. I couldn't cook for these days as i didn't get get the spare part. So it's more loss for me as i have to depend for hotel these days.

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

In january 2018, i had requested faber to send a person for servicing my chimney. The person visiting my residence asked me to sign a 3-year contract at rs.12, 000/- copy attached. Since then, there has not been a single visit by faber or the vendor to service the chimney. Faber says i am not registered with them. Which means the service guy sent by them cheated me.

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

Please don't buy products from this company one of the worst company with bad products and quality. Service is even worst bangalore service guys are money oriented.

Chimney not at all working even though suction 1500 capcacity it's worst.
One knob is stopped working in cook top.

Chimney lights very dull nothing we can see.

Service guys won't be able to track warranty with serial numbers. They want bills unfortunately i missed bills. Not warranty i am able to get even though i purchased 3 months back. Small work also they will charge minimum 300. After that again it stops working.

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

Very dissatisfied with the service. We changed from pipeline gas connection to cylinder connection.

Have got it serviced 5 times, still the gas is leaking from the stove.

I have spent about 3600 rupees just on service. Still the stove is leaking and faber service team is not able to fix my issue.

I am extremely disappointed, i had bought this stove for 17000, its an utter waste of money. I have no clue how to fix this

I will never ever recommend faber to any of my family and friends.

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

Request no.[protected] dated 23rd mar'19, kolkata service centre, faber home appliances.

1. Technician had come to my flat on 24th mar'19 and identified the problems in hob & chimney – abnormal noise/vibration in chimney motor & defective operating knobs (All three) in hob.

2. Tech spoke to service centre (From my flat) about the problems and the spares required for repair. Service centre assured to send the same technician on 26th and complete the repairs.

3. Technician not sent today as promised. Work pending. Spoke to service centre. Refused to honour my request.

4. I am located at visakhapatnam & will be leaving kolkata tomorrow morning (27th mar'19). This was earlier informed to service centre executive.

5. I have planned for housewarming ceremony next month and will start with 2 defective appliances in my new kitchen

6. Request for immediate intervention and arrange to get the repairs done anytime today

— s. Mukherjee
Mob : [protected]/[protected].

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

One of the worst product ever purchased. I've had a problem with the first burner n raised a service request nearly 6 times in a yr. The engineers come do a temporary fix informing me ignition neche gaya usko upar kiya.. Next – fix kiya mam no problem. R we stupid that it lites from them n not from us. I want a complete product change because i know after a yr i have to bear the price for any repair request. It's a defective product delivered to me.. I want a change..