Faber Customer Care

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I have bought gas cooktop on 01/03/2019.
After receiving, there was gas leakage from cooktop. After lodging complaint, technician came and said cooktop is ok. Though there was gas leakage.
The very next day cooktop caught fire due to gas leakage. Video was recorded from cctv camera. It was sent to gm & regional head of faber company. We demanded replacement of cooktop. But they said that their technician will solve the issue.

Technician came after many persuasion. He tried to solve the issue but could not succeed.
He told that it has manufacturing defect. He had a talk with gm of faber company. But gm was very reluctant to listen to him and told him to solve the leakage problem anyhow.
Technician managed to stop the gas leakage temporary after many attempts.

The very next day cooktop again caught fire even after knob is in off position. Video was sent to gm again. Then it was decided to replace the same.

It took around 15 days to replace the same. Technician from new darshan home appliance, kharghar came with new faber fas cooktop. He installed it and when lit it, cook top again caught fire. Video was recorded and it was sent to gm, regional head again. Gm told that since technician was not from faber, he was not responsible for the same.

I am now thinking of going to consumer forum.

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I was cooking normally as i always do and the glass top just shattered into pieces. Somehow i was lucky enough to escape the flying pieces but this is totally unexpected and unacceptable. Its a gas top after all. I had also followed all best practices like not putting water in a hot stove, not cleaning with wet cloth right after cooking and no impact on it whatsoever. Despite this, the glass shattered. The faber customer care was very casual about it – as though this is expected. And its been more than 24 hours and there's no follow up or help from faber.

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

Hi,

I have a 7 year old Faber stove and the rubber gasket that attaches to the container stand have been misplaced. I called a local service in Bangalore SLV repair and they asked Rs100/- for 1 rubber bush. Which amounts to $1+ which I found it very expensive for such a small piece.

Also the spares are not available locally from any stores OR online shopping.

This is making to think to stop using the stove for such high cost spares and unavailability.

Thanks
Madhu

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

We are using faber kitchen equipment since 2017.its chimney concked off in early 22019.The mechanic came after alot of complaints, our efforts and cleaned it and said its ROTOR is damaged.he was to file a suitable report-his receipt is misplaced.we now again contacted them as we were away for a month but they are asking again all details and questioned from pillar to post, they are not finding any details from the record-may be they want to register as new complaint to charge service which was already charged multiple times.They give insensitive and irresponsible response.
CAUTION: Cautioning Others against such so called BIG COMPANIES like FABER..
Khizer Ahmed
Villa.no.140
Richmond Villas,
Suncity,
Hyderabad.
Ph:[protected]

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

Our faber gas stove blast and its glass burst over the entire kitchen dangerously. This happened for no fault of ours as we are using it for usual cooking. The glass pieces burst over the entire kitchen and currently my mother is getting hurt because of it. We cannot cook food in the stove safetly. We are not getting a replacement for the stove, also the customer service is neglecting us. We are getting no gaurantee of a safe life while using a gas stove.

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

We had called the authorized agent repair care and had told him that the burners of our cooking range needs to be changed. Inspite of telling him the model he charged us for the visit but did not turn up with the spares for more than a month, when we called the agency, they say the spares are not available hence cannot be replaced. This haphazard behavior of such a reputed brand's service center is extremely disappointing and grievous. We need immediate help from faber to get our burners replaced.

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

A week ago i complaint at faber service about the fault with chimney and so after two days a service agent came. But without bringing any solution or solving the problem he is gone. And there is no feedback from the company. I bought the chimney 3 months ago and have not even used for single day but still the glass in front of chimney has fallen apart.

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I own a 3 burner gas stove from faber. One of the burner is not working and i've been repeatedly calling faber customer centre for the past few days to register issue with my gas stove. It takes ages for someone to pick up the call at the customer centre and each time they promise to address this issue at the earliest, but i'vent received any calls from their technicians yet.

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I purchased the item in january 2019, after three months of purchase the machine sound was changed, for that i raised complaint through customer care number. They sent one technician, he checked the machine and he told me there is no problem all are working fine but he drop the machine while checking, after that he told me the motor was not working have to change the motor and it is not under warranty. I told him clearly it is his mistake that time he told me as he will back after ten days and take pictures and send to the higher authority, but he didn't came back and didn't respond to phone calls. After that again i raise a complaint through customer care number, they gave me andhra pradesh general manager number and contact him. I contact mr. Narendra through the mobile number [protected] and explained to him about my problem, he told me with in one week he will solve the issue, but he didn't and he is not responding to our calls from past two months. The product was not working since the technician came to resolve the issue and drop of the machine, these thing done two months back from that day the product is not working. Is this way you treat the customers, this is the worst service i didn't expect this much of service from an international brand.
Please resolve my problem asap

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

Hi,
One of your authorized dealer sri ragavendra enterprises, madurai-625016
Serviced our faber chiminy on 8th may.2019. He take the inner motor along with
Him and assure to bring after service within a week of time. So far not received and
Not picking the phone. Name and mobile of your dealer person :
Mr. Sathish… [protected] manager name is mr. Vijay pandi.
Bill no.486, dated 8/5/2019 amount of bill.. Rs.1900/-

Our mobile no. [protected] land line[protected]
Please do the needful
Regards,
S. N. Basha