Faber Customer Care

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I bought faber chimney in 2018 and got it installed and served by calling customer care. Within a month, the circuit board failed and i was informed that voltage fluctuations will lead the circuit board. As all other household appliances were working fine and voltage protection is provided in the mains, we decided to install an additional stabiliser for the chimney. Even after installation of stabiliser, the circuit board has again failed. The service engineer says replaced circuit boards have no warranty and we have to pay every time circuit board fails. As no other home appliance, including cooking range, acs, tv's ate all working fine, i can only attribute it to poor quality product. There is no protection given to customer as they conveniently blame the eb. My advice to buyers of faber would be to avoid their products. Their quality is not good.

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I have purchased faber ro undersink water purifier from bangalore, they didnt even enquired regarding the type of water supply whether kaveri water or so, just installed and went, and only when we complained regarding the tasteless water, then they checked for the tds of water after purifier pass which was 5ppm, later they changed the ro membrane to 85 still the tds was 23 ppm, which is unsafe for drinking, we are using the water from outside as we are not able to use, wasn't it the responsibility of the person who sold us to brie[censored]p, or even the. Person who installed, none of the professionals are trained, then what is the use of waiting for training person to install, now one after the other they are telling to pay 2800 for adding uv pf etc what is the use of paying around 16000 and not getting things best, when are you rectifying the mistakes, opted this company thinking good now feel it is the worst

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I have lodged a complaint regarding the malfunctioning of my gas hob in november 2019 vide complaint no.[protected] but to my utter surprise the issue remains unattended even after three months and repeated reminders through emails and telephone calls.
Other than a customary visit by the service centre guy which seemed more of a time buying exercise, nothing substantial has been achieved till date.

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I have purchased a cooktop on 08/01/2020 from the exibition, after installation on the 2nd day the flame goes off when you put it on low gas, i complained & an engineer came & told me that since this is a new model he was not aware of the technicalities & senior technician willcome to look at this complain within 48 hours, it has been so many days now & no one has come, we have tried calling the the customer care but it is impossible to get through to them.
It is very disappointing that a company like faber should have such a horrible after sales, imagine buying a nnew cook top & not being able to use it within 2 days of installation, dont you`ll have experienced engineers.
Kindly do the needful as soon as possible since i have discarded my old cook top & cannot carryout slw cooking on this one

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

The chimney was installed on 22.05.2019. The service to be provided by n. C. Sales & services, kolkata 53. For last 20 days, the switch for the fan (Which actually runs the suction) is non functional. Called the designated service centre, they asked me to call the all india service centre [protected]. I booked the complain and paid cleaning service (Only faber is the company who does not provide free service for one year) on 02.02.2020. None responded till date. (13.02.2020). When called again today, the lady at the telecaller told that one service manager has been allotted (Name surjit ganguly, m [protected]). But the phone number does not exist.
Is faber like this only??? Is it a fake company without any engineering back up (Actually this issue has been told to me by the nc sales and service that faber does not have technicians for after sales service)

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

Purchased faber chimney from amazon, and raised request for chimney installation on 11 feb 2020, today being 15 th feb 2020 my chimney installation is still pending. I tried reaching faber customer care multiple times but their response is same that we can escalate the issue and it will be reaolved asap. Even amazon said the same. This is worst experience with any brand who remarks itseld as best brand. Tjay gave me bihar manager number, mr. Syed-[protected]

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

Dear team,

This is regarding the after sales service of your company. I have purchased a kitchen chimney in the month of october 2019 from you authorized showroom in new delhi.

Its a high quality one and i did purchase it of around 20000 rs. We called the person to demonstrate and install the chimney in our newly constructed house. After a long wait, when no one came to install it, we hired some external person to install the same. From last 1 month, chimney is not working properly and instead of throwing the smoke outside the house, it is throwing inside the home only.

We called your support team and asked to come. I am ready to pay the visiting charges, but unfortunately no one is coming for repairing the chimney. I am really getting very frustrated. I heard that faber is the best brand in this sector the reason to associate with your brand is the after sales service only. But this attitude and service changed my mind and i would not recommend your brand to my friends and relatives.

I request you to please take my issue positively and ask someone to repair it. Please feel free to contact me on +91-[protected] and +91-[protected]