Faber Customer Care

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I bought faber hob of 4 burners from vijay sales mumbai & within 33 months all 3 burners failed ie started leaking. 14 months after purchase too 2 burner rings were replaced costing me rs 1200. Now after lodging complain they attended thrice took photos twice but after that no feedback. Writing to faber they tell that they have given the complain to their service contract agent m/s. Jay enterprises”. But the service contract do not attend nor reply. I humbly request the company executives to develop the basic courtesy to assist the customer when he/she calls. If no action is taken from faber's side then i have no choice but to take action on the company. Please use good quality parts for gas stoves as it is safety part. As it is such a branded name we lost the trust in faber. Please do the needful.
Now to replace burners they are charging rs.8000 as told by service guy but no report.
Very bad experience..

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

When i complained the mechanic came and took away the motor and motherboard and he is not coming back. His name is abhijit. His no[protected]
I got this message also
(Dear customer your complaint has been resolved. Your paid amount rs – 300any enquiry call this no [protected])
Even though my complaint has not been resolved.
My no is [protected]. Please resolve this

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

We bought faber chimney and submit the installation request on 22nd oct but till now as of 4th nov no confirmation, response or technician call to arrange the installation visit. Despite called serveral times, emailed several times but no response at all. The worst service by faber service center. Pathetic one.

Never buy any product from faber. They donot deserve any customers

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

We Bought Brand NewFaber Glass Cooking Top and within 2 weeks the Glass is busted while cooking luckily me and my son we survived, this cooking gas top is faulty.so we complaint about this to the dealer Vijay Sales at chembur and then we complaint to Faber office and ask for replacement of the product but the problem is they are not ready to replace it they said they can only replace the glass top for the cooking gas stove, we tried to convince them that this product is faulty and after replacing glass also we are scared to cook on this gas and we can not take a risk of our life but no one is ready to replace it, please try to understand our problem the product which we hardly used less than 2 weeks and its busted so how can we trust on this product anyone please replace it or please refund our money.

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

Dear team,

This is to my complain which I reported on 5th November (ID: 2502812).
Today finally after 20 days of my request and multiple follow ups, a technician named Mr. Kumar phone number [protected] visited the flat where he confirmed that there is more board cutting required by Carpenter. Now, after 20 days they expect a carpenter should remain in my house waiting for Faber technician to visit. His supervisor (Mr. Venkat) blamed that this is your problem. Most o[censored]s buy chimney for our new house when work is ongoing and purpose of pre-vist in max 48 hours to give the marking so that cutting can be done per size. Now this again became my problem and I am the one to be blamed why I hanged the chimney but installation wasn't done as still a duct and fitting was needed. I did it to check whether product works otherwise who dealer will return product after 20 days, plus I do not know when technician will visit- 1 month or 2 or 6…who knows when not even a single call received in 20 days until I raised it to Consumer Complaints forum. Now, technician left without doing anything, the worst is they do not even admit that's their mistake/they were not prompt, not sorry or regret, instead blaming customer for the entire episode. I am back to the same stage.

I request to take the serious action against this, otherwise they will keep repeating that kind of services to the customer. I request you to please provide a justice here and do the all needed actions to stop these kind of harassment & damage by the companies.

Thanks.

Regards.

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

Dear team,

This is to my complain which i reported on 5th november (Id: 2502812) that i bought a faber chimney on 21st oct and till 9 th nov, i received no call or confirmation on technician visit despite repetitive calls/emails etc.
Today finally after 20 days of my request and multiple follow ups, a technician named mr. Kumar phone number [protected] visited the flat where he confirmed that there is more board cutting required by carpenter. Now, after 20 days they expect a carpenter should remain in my house waiting for faber technician to visit. His supervisor (Mr. Venkat) blamed that this is your problem. Most o[censored]s buy chimney for our new house when work is ongoing and purpose of pre-vist in max 48 hours to give the marking so that cutting can be done per size. Now this again became my problem and i am the one to be blamed why i hanged the chimney but installation wasn't done as still a duct and fitting was needed. I did it to check whether product works otherwise who dealer will return product after 20 days, plus i do not know when technician will visit – 1 month or 2 or 6… Who knows when not even a single call received in 20 days until i raised it to consumer complaints forum. Now, technician left without doing anything, the worst is they do not even admit that's their mistake/they were not prompt, not sorry or regret, instead blaming customer for the entire episode. I am back to the same stage, chimney is just hanging, unused, unfixed, unistalled.

I asked technician to provide me his supervise venkat phone number and company detail which he did not give and rather he was trying to give me fake or wrong number, that shows of no integrity and honesty with them.

I request to take the serious action against this, otherwise they will keep repeating that kind of services to the customer. I request you to please provide a justice here and do the all needed actions to stop these kind of harassment & damage by the companies. Hope to have this resolved.

Thanks.

Regards.

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

Since last one month we have been trying to contact faber authorised center, they never turn up to repair the chimney. We have called the customer care helpline number, it was promised that somebody will definitely come and check, but no result.

It really sad to see the service provided by such a big name. Please let me know what is to be done on this issue.

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

Dear sir/madam,

I am advocate raghavendra naveen here, i am writing this letter to bring to your notice of my difficulties faced due manufacturing defect of your product “faber cooktop 4burner hob cooktop jumbo 4bb bk ai-577.”

On 12/10/2019 at 08:03 pm, i happened to visit adishwar india limited (Cin: u51909ka1997plc021681) branch at no. 280/107, 19th main road, opp. Diacon hospital, 1st n block, rajajinagar, bangalore – 560010 and purchased the above mentioned faber product having bill no. 19-20-d1005-558 and executive ms. Sowmya n claimed the product is fast moving and of very good quality when compared to your peers.

However, my problem with the stove started within few days from the date of my purchase and i was forced to raise compliant request to repair one of the burner. The technician visited my place and tried to repair the burner but after repeated attempts he was able to temporarily affix the burner and left the place. But again the burner stopped working and forced me to raise one more new complaint request and  the same technician who could not fix the issue earlier came and tried his hand but to no avail.

This has become a routine affair, and on a lighter note i suggest you to keep your technician outside my home so that i can avail his service whenever the burner stops working.

On a serious note, please consider this letter as a written notice and get the burner replaced/ repaired or else i will be forced to drag both faber and adishwar to the consumer court. Being an advocate, i am well equipped to fight for my rights so kindly take this as high priority and resolve the issue within the next 2 days or else wait for a suit to be filed at the court.

Look forward for early resolution.

Thanks

Regards,

Adv raghavendra naveen

Mob no. [protected]

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I am writing this email regarding my faber product "faber stilux 3d t2s2 bk tc ltw 90" purchased on "07-aug-2019".

I am very old customer and using faber product quite long. This product really dissatisfy me with product quality as well as with service provided against my multiple complaints.

From very first day i have raised the issue related to front panel mirror. With my continuous follow-up and phone call service team replace by sending wrong part. Again i started follow up and faber team replaced with part that is not similar as i purchased. They install the part very roughly and part seems very bad due its different color. When i raised this concern i got answer now we are making this part like that only.

As soon as they installed the panel and mirror, touch panel stop working. It’s really very bad experience with this product.

I have requested to replace this product completely.in case i have to provide some addition cost i will pay for that but please help me to sort this issue with your due diligence.

Hope you understand customer pain and resolve with your best options.

Thanks
Sushil malik
[protected]

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I have purchased utopia hob on 1st december and from the day 1 one of the burnet is not working. After ignition it will switch off immediately. I purchased it fromanupama home world jayanagar bangalore, they organized serbice person to visit but there comment this hob is new model there could be a quality issues. He recommended another service person but eventually he didn’t fix.
Now still waiting for the fab person to resolve.

I am disappointed to purchase the fab hob.