Faber Customer Care

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

FABER is very Bad company. And one of the famous dealer/Showroom LOTUS in Indore is worst then FABER. They gave defacted 3 burner cook top/ stove with purchase of Chimany.

The burner rings are not good , there rubber are of low quality which get loose on heating. And burner also does not work properly.

Inspite of folowing since 5 months they are not ready to change it. And now when we sent back the product they are sitting on it since a month. We dont have extra stove and we are in great trouble due to these useless people.

Alok Gupta
[protected]

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I have purchased one Faber SS chimney at a cost of Rs.8,000/- from M/S Viveks, Fort Station Road, Trichy on 9.1.2011. At that time the sales representative has informed that within a day or two, persons from service center will come and install the same in my residence. she also informed that the bulbs in the chimney, which was not functioned, will be rectified at the time of installation. But the installation people came and completed partial work on 14.1.11 and informed that the rest will be completed after Pongal on 17.1.2011.

But so far nobody has turned up for completing / rectifying the defects in the chimney. I don't understand how the sales person has promised installation within a day or two and how the company can supply a unit with defects at the time of sales itself. I accepted the unit with the belief that the problem is only a minor and the service people can rectify it immediately.

I was advised by my friends to file a complaint with the consumer court and I am still waiting for the company / service center to do the necessary repair before taking the extreme step

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

We have been calling the service centre of faber india pune since last 30 days for repairing of the hob purchased from them, but their service centre is not sending the technician and always doing the false promises that the the engineer will be coming shortly.

regards

pradeep naredi
[protected]

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

Hi Consumer Forum,

We have the FABER BAFFLE CHIMNEY with Model No – CLEO 700 LTW BK & we have LIFE TIME WARRANTY CARD with Card No – PNQ 0974009.

It is not working & complaint was done 60 days before Approx. My complaint no is[protected] & we have talked many times to Customer Care, Manager ([protected]) & Service Manager ([protected]) but result is nil & we are suffering a lot.

I have written a mail also to Customer Care but no response. For your Ref. I am attaching the mail of below communication with the Customer Care.

*************************************Start Mail***************************************************************
REMINDER 3RD.

Regards,

Joginder Pal Aggarwal.

+[protected]
+[protected]

On 1/27/11, Sumit Aggarwal <sumit.[protected]@gmail.com> wrote:
> * REMINDER 2ND.*
>
>
> On Fri, Jan 21, 2011 at 10:11 AM, Sumit Aggarwal
> <sumit.[protected]@gmail.com>wrote:
>
>> *REMINDER 1ST.
>>
>>
>> *
>>
>> On Tue, Jan 18, 2011 at 10:20 PM, Sumit Aggarwal
>> <sumit.[protected]@gmail.com
>> > wrote:
>>
>>> Dear Suhas,
>>>
>>> Thank you for quick response.
>>>
>>> I want to say that we are suffering as our product is not working &
>>> as I have mentioned in my earlier mail our compliant have already
>>> taken 40 days but the no action was taken so I need how much time
>>> you will take to resolve this complaint.
>>>
>>> Note: If it is not reparable then pls. provide me a new one.
>>>
>>> Regards,
>>>
>>> Joginder Pal Aggarwal.
>>>
>>> +[protected]
>>> +[protected]
>>>
>>>
>>> On 1/17/11, [protected]@faberspa.com <[protected]@faberspa.com> wrote:
>>> > Dear Customer,
>>> >
>>> > We are in receipt of your e-mail regarding the problems being
>>> > faced in
>>> the
>>> > product. At the very outset please accept our apologies for any
>>> > inconvenience caused on account of our products or services.
>>> >
>>> > Based on your feedback we have taken up the matter with our
>>> > concerned authorities in service center, to understand the exact
>>> > concerns and give the resolve for the same on Priority.
>>> >
>>> > Please be assured that the required action will be executed at the
>>> > earliest. We appreciate your diligence in pointing out your
>>> > concern to
>>> us
>>> > and sharing your experience as a valuable feedback.
>>> >
>>> > Assuring you the very best in services and look forward to your
>>> continued
>>> > patronage.
>>> >
>>> > Thanks & Regards
>>> > ****************************************************************
>>> > Suhas Joseph
>>> > Customer Care
>>> > Franke Faber India Ltd.
>>> > 37/1 Kondhwa Pisoli Road , Pisoli Pune -411060.
>>> > Nationwide Toll Free Number :[protected] Switch
>>> > Board[protected] / [protected]Extn- 65) Fax[protected] Email
>>> > Id – [protected]@faberspa.com
>>> > Website- www.faberheatkraft.org
>>> > ********************************************************
>>> > YOUR ZERO WASTE RESPONSIBILITY.
>>> >
>>> > Paper makes up 40% of Landfill Waste.
>>> > Please DO NOT Print this Email unless it is Absolutely Essential.
>>> > Please Recycle Paper by Printing on the Other Side.
>>> >
>>> > THANK YOU.
>>> >
>>> ********************************************************************
>>> ******
>>> >
>>> >
>>> >
>>> >
>>> > From:
>>> > Sumit Aggarwal <sumit.[protected]@gmail.com>
>>> > To:
>>> > [protected]@faberheatkraft.org
>>> > Date:
>>> > 16/01/2011 22:34
>>> > Subject:
>>> > Status of Complaint No[protected]
>>> >
>>> >
>>> >
>>> > Hi,
>>> >
>>> > We have the FABER BAFFLE CHIMNEY with Model No – CLEO 700 LTW BK &
>>> > we have LIFE TIME WARRANTY CARD with Card No – PNQ 0974009.
>>> >
>>> > It is not working & complaint was done 40 days before Approx. My
>>> > complaint no is[protected] & we have talked many times to Customer
>>> > Care, Manager ? [protected] & Service Manager ? [protected] but
>>> > result is nil & we are suffering a lot.
>>> >
>>> > So please do the needful on urgent basis.
>>> >
>>> > Thank You,
>>> >
>>> > With Regards,
>>> >
>>> > Joginder Pal Aggarwal.
>>> >
>>> > +[protected]
>>> > +[protected]
********************************************End Mail***************************************************************

So please do the needful on urgent basis.

Thank You,

With Regards,

Sumit Aggarwal.

+[protected]
+[protected]

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

hi …
never believe the product of their brand or other features.. the companies are keen in selling the products.. dont bother customers for after sales service.. its just a 3 DAYS BEFORE I BOUGHT A new faber chimney. the service is VERY POOR IN INSTALLATION ITSELF. the STAFF THEMSELVES DONT KNOW HOW TO FIX IT.. AND MAKE A DEFAULT INSTALLATION. me after finding the fault , logged a complaint again.. but they blamed as if the fault is with us… the STAFF DONT KNOW PRODUCT TECHNOLOGY AT ALL.then find out how poor they are… lieiving charges on customers of their fault.. good business. worst ethics.
never believe a product..

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I have raised a complaint at Faber Heatkraft customer service center on Feb 7, 2011 via toll free number[protected]. The request was to replace the top glass of the chimney which got broken during our cleaning and handling. The replacement was a paid service which I agreed as it doesn’t come under warranty.

Inspite of multiple followups with the customer care and the local service stores, I have not got the service. The seller is not bothered about customer service, just keen on selling its production without aftersales support as promised at the point of sale. If the paid service and spares supply is in such condition how would it be for warranty products and services.

Some of the inputs regarding the complaint:

1. Complaint #[protected] dt. Feb 7, 2011

2. Service requested : Replacement of broken Chimney top glass of identical model and design which will be paid by me for the spare and fittings.

3. Product purchase details : Faber Lifestyle Kitchens Pvt. Ltd, Bangalore, Inv # 18353 dt.14/9/2007. Rs. 13990/ – + Installation charges.

4. Follow up call for the spare was with Mr. Bhushan (customer care), Mr. Mani (Support stores), Mr.Kartik (Support stores supervisor).

I had made multiple calls to the above company representatives, They never called me back for any updates and also not providing me contacts of the Pune manufacturing locaiton sales & service executives.

Please record my complain and let me know if you need any more inputs.

Thanks & regards,

Anup K Dutta

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

since three months our chimny is not working . we registered a complain at margao dealer talaulikar at fatima chambers,as well on the phone at panjim branch.even spoke to the incharge there.a mechanic was sent to replace the chimney bulb,but he left the wire over the bulb which caused short circuit in the chimney and untill now the problem is not yet rectified,even after giving many complains,in the panjim branch they that said they will replace everything that is gone in the chimney cause it is on life time warranty.
please see into the matter as soon as possible.cause we have no more patience to complain again and again.
thanking you
mob.no.[protected]

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

On the 15th of April 2011, I booked a servicing appointment for my Faber chimney for Saturday, the 23rd of April 2011. Spent the whole day today, chasing the call centre persons who kept asking why the service centre had not called me up!!! After 6 calls and 6 hours, and a lot of threats, I got a call saying that it would cost me Rs. 400 but it would be done on Monday. We are a working family and had made time today and cannot take leave on Monday.

This is totally irresponsible and unacceptable.

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

please give the specification with IS of material used for various parts of the chimney CF 601 SS. i have purchsed recently 6 chimneys. I want to know the details. i am chasing your dealer since last two days but i am not able to get these. Should i take the legal shelter.

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I bought a 3 burner glass top Crystal Faber Hob last January (17th Jan.2010). I got a call from a one of the service associate of Faber to service the hob in the month of Feb.2011. Incidently, I had the following problems, when they called. So, I asked them to service the same.

1. Flame was spreading on to the plates below the burner.
2. The flow of gas in the bigger burner is not proper and suddenly goes off when the knob is on.

One person by name Vijayakumar attended the problem. He doesn't even know how to dismantle the hob. When he left, I could see that the knob was stuck because of some solution he dropped in it.

Then I gave a complaint to Hi-Care (customer service of Faber Heatcraft). He completely dismantled the hob and did the servicing by replacing the knob. When they dismantled the hob, they were unable to unscrew the knob from the pipes and hence damaged the pipes. To arrest leak of gas, they fixed it up with some glue. Now, the knob is working but created another problem that I am unable to minimize the flame. It burns with the same intensity even if the knob is turned for minimum flame. The other problems still persist (flame spreading on to the plates below the burner and flow of gas in the bigger burner suddenly goes off when the knob is on).

They when I called up the Faber Customer Care Number, they directed me to Smart Care (Another Service associate of Faber). They came and dismantled everything and said the pipes has to be replaced and they would charge Rs.1000/-. I still said ok because I bought the Stove for around Rs.6,000. But they didn't turn after that. After Frequent follow up, I could only hear that there is no stock of those spares. I even wrote an email to Faber Customer Care Directly, but in vain.

I am completely unhappy with the service and the way things have gone.

I am choosing this as my last resort to sort out the issue.