Faber Customer Care

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I bough Faber Gas stove+ Chimney from one of the local retail shop in Oct 2009. For installation itself it took a month time chasing them and from Nov 2009 we are facing issue with gas stove. We could see gas leaking out of the burner and front burner creates noise like a block of gas flow and some time stops abruptly. After many chasers service executive came in Dec 2009 and said the issue is with burner and need to be replaced and took the photo copy of warranty card and left from then I am chasing for replacement. When ever I call they (M/S Vigneswara Enterprise) say stock has not come. At last in March one guy visited and left no progress.

When ever we call Faber they advise us to contact the Chennai service center (M/S Vigneswara Enterprise). I am living with issue and risk.

I am planning to file a case in consumer court shortly.

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

TO,
The Customer Service Department,
Faber Heatcraft Industries Ltd.,
Dear sirs,

Sub: Poor installation/quality of knobs of hob and subsequent problems.

On December 22nd I have purchased a FABER Hob model no.Fc- Glassy 910 Ltw and a Chimney. Recently, the hob was not working and all the operating knobs have come out. Hence, I made complaint by No.SD 1630 to Faber Service at Chennai. A service person came and checked the hob and said water has entered inside due to improper installation. When he opened the hob, I could find only a half rubber beeding and other half was not there. When questioned, he asked me back why did I not check it at the time of installation. I have demanded the beeding replacement and rectification of knobs. I expect immediate attention/rectification to my problems from Faber India.

R.MANOHARAN NAMBIAR

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I bought a brand new "chimney" & "cook top" from Fabre in bangalore.
Within a week o[censored]sage, technical snag occured in cook top in which auto ignition was not working even after changing the battery.
When their service centre was contacted, they mentioned that there is NO FREE service even for the brand new product. I was asked to bring it to their service centre which is very far from my place.
Can not understand, how such a renowned company can have this sort of service levels….shame ful
Ananth – [protected] / [protected]

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

Hi,
I bought a Faber Chimney – Mars Energy 1200 m3/hr from the Faber Distributors in Kolkata (Lokenath Systems, Bapuji Nagar, Kolkata – 700092) and the same was delivered on 13th May, 2010. The installation was done on 15th May, 2010 and after the installation during the demo, the switches were not working properly (the person who installed the system, pressed the 2 button and it went inside), subsequently the other buttons were also not working.

I raised this immediately but the person who installed/the distributor. I also called up the Faber area manager Mr. Amit, who promised to get it fixed but it has been two days and almost 20 phone calls and it is yet to be fixed. Needless to say "NONE" of the switches work now and I am left with a BRAND NEW chimney which does not work.

I requested the distributor to replace the defective item but that also fell in deaf ears. They(the distributor and the area manager) keep on insisting that the issue will be resolved but no one turns up to get the same fixed. End result : stuffy kitchen with minimal air circulation.

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I had purchased a FABER kitchen chimney model number, “Solaris 680 LTW 90 SS” on 13.6.09. While purchasing we were told that our after sales service is great and we also have the life time warranty scheme against some ranges of products. So after the purchase on 13.6.09 the chimney starts malfunctioning within one year and now it has stopped working totally.

I tried to contact the customer care centre but most of the time the phone was not picked up and sometimes the line remains engaged. After trying for 2 to 3 days finally I got the line and launched a complaint, “F5/370”. The very next day a technical person came and his technical knowledge was horrible and he could not even recognize the exact problem. Then again I had reregistered a complaint against the same docket number. Then also a technician came on the very next day and he told that the problem is occurring due to the motor and it needs to be replaced and he also told that we will be contacted very soon from the service centre. After his visit almost 2 weeks has passed away but no response from their side. Now the condition of the chimney has become worst and it has stopped working completely and now it is of no use to me.

I would personally recommend to buy any products from Faber because it's after sales service is horrible.

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

Dear Sir,

We have purchased the Faber Kitchen Chimney about a year ago) from your authorised dealer (Mom's Magic -Thane) in Thane and was installed by Company Engineer as per standard procedure. We want to bring to your notice the following :

1. Your Engineed had advised to clean the stainless steel filters minimum once in a month and replace the carbon filter atleast once in 6-8 months.

2. We went to your authorised dealer to send a company technician to change the carbon filter pads.

3. The dealer explained that it is very simple to do it on your own and gave us a set of carbon pads ( invoice dated 4th July 2010 of Moms Magic)

4. back home, WE WERE SHOCKED TO SEE THAT THERE WAS NO CARBON FILTERS FITTED IN THE CHIMNEY AT ALL TO BE REPLACED !!. ( and we have been using it for about 6 months now!!)

IT IS SO SHOCKING TO NOTE NOW THAT THE COMPANY ENGINEER WHO HAD INSTALLED THE FILTER HAD TAKEN CARE TO CHECK ONE OF THE MOST ESSENTIAL PARTS WHETHER IT HAS BEEN FITTED IN THE CHIMNEY OR NOT.

Two questions:

1. Does the company supply the carbon filters along with the chimney when delivered to us ( the pack was sealed condition when delivered)?
2. if yes (I sincerely hope so), where has it gone? Was it taken back by the engineed with him when he had come for installation)
3. Why as it not checked by the engineed if the carbon pads were fitted or not?

4. Has ther been any damage to my chimney because of this?
5. If yes, the extent and type of damage ( that I have been using it for last 6 months, and our edible oil consemption is quite moderate)

I have taken up this issue with the Customer Service Deprtment of teh company and asked for immediate inspection and rectification to our satisfaction, without any charges.

I am available on [protected] or mailed at [protected]@nse.co.in.

I hope that this complaint is taken up seriously. In case of any damage/ accident or loss due to your negligency (I have noted that there are cases of fire due to faulty chimney), Faber Heatkraft Industries will be directly held reponsible and will have to bear all cost and will have to compensate for the loss.

Warm regards,

Prashanto Banerjee
1805 – Tulip,
Everest World,
Kolshet Road, Thane West
Thane – 400607
cell: [protected]/[protected]

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

Dear Sir,

I had purchased th following items from your dealer -M/S AAA PEE APPLIANCES-CHENNAI; PH-[protected],[protected],.

1. Faber Deco Chimney0Ltw perla Energy 1200 90 (F.S)
2. faber Hob-Mdr Mtx (F.S)

The above items were purcahsed on 18.5.2010 and the same were installed by the 3rd week of June.

I regret to inform you that the Chimney was not installed properly and the top cover collapsed on 14.7.2010. I had lodged a complaint on the same day but no one has responded. My frequent calls to your dealer has also not yeilded any results.Now they are not answering my calls and just disconnecting on seeing my Number.

From yesterday there is a gas leak from the Hob..

I request you to please take immediate action as the gas leak could lead to a serious accident.

Expecting your immediate action

Regards
SANDEEP SANGOYE
[protected]
[protected]

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I had purchased the stove 2 months back only. I had compliant that the Gas stove is not working fine 1 month back but the concerned person came to my house after 2 week after the compliant and he said he need the Xerox copy of the original bill and he took 1 week of time to collect the Xerox. Finally he said it will take 2-3 weeks to get the product by the mean time the Gas stove glass bursted. When I asked for a replacement he said he will not replace rather will service and I need to pay for it, so I asked what is the guarantee That it won’t happen again so give me replacement I asked, he said he cannot.

Please help me out……

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

The electric gas lighter in my faber cooking range has not been working for over 2 months now and i have to use matchsticks. very inconveneint when you have to light the oven or grill. Faber sent their service representative to have a look at it and they promised to replace it the moment they had the part…but its been over 1 month now.

+91 20 6603 7900

www.faberspa.co.in

204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India – 411028

I, Mrs Simran Dialani, bought Faber Built in Hop Gas Burner, from Vijay Sales, Thane, last year. I found that instead of Gas consumption that was previously 30-35 days per cylinder, reduced to 20-22 days with this faber hob. sorry to say this after repeated calls to your customer care, the problem was yet not solved at all. Can you please look into this matter urgently as we are losing heavily in consumption. Hope you will keep the "Customer Satisfaction" in your mind.

It's URGENT.

Thanks and regards

Mrs. Simran Dialani
N-1303, Mayuresh Srishti,
L.B.S. Marg, Bhandup(W),
Mumbai-400078.

Mobile-[protected].