abof.com / Aditya Birla Online Fashion Customer Care

+91 80 6688 6688

www.abof.com

Aditya Birla Centre, S.K.Ahire Marg, Worli, Mumbai, Maharashtra, India – 400030

This is regarding the complaint i raised to abof customer care on 25th of september for my order on abof.com

I did not receive my order but the status shows its delivered

They shared me a pod which i confirmed that its not mine and still i am not able to get my order delivered and when ever i call the customercare for the issue update they say its still in progress

+91 80 6688 6688

www.abof.com

Aditya Birla Centre, S.K.Ahire Marg, Worli, Mumbai, Maharashtra, India – 400030

One product was returned in feb for which they said refund was initiated on 7th feb but when i tell them that i haven't received it which was on 21st feb they told me to share my account statement ..very same day i did that they told me that they have escalated issue to their finance Department n will update me in 24 hours but nobody called back..since then i havebeen asking them for atleast providing me ref no. For the refund but they just say that the issue has already been forwarded n it will take some more time…its been 1 month n 6 days how much more time they expect their customer to wait…seems like they r not doing anything other then cheating customers coz their r 100sss f complaints regarding refund… i have all the hopes from consumer forum now

+91 80 6688 6688

www.abof.com

Aditya Birla Centre, S.K.Ahire Marg, Worli, Mumbai, Maharashtra, India – 400030

I ordered something on 30 june… Returned partially out of that… Got some amount credited to my abof account on 30 july… And today its not there. Your customer care says it was a gift card with 60 days validity. But it was my money which you people have already taken from my account in on june 30. So can there be 60 days validity to it. You are not giving something free to me. That was my money with you.

This is totally cheating on your part to take away peoples money like this. And nobody inform me before taking away my money. Is this birla group???

+91 80 6688 6688

www.abof.com

Aditya Birla Centre, S.K.Ahire Marg, Worli, Mumbai, Maharashtra, India – 400030

I have purchased around[protected] in the month of nov-dec 2016 through my credit card and for the whole purchase i should be getting 15% cashback on or before 14th february. But today is 26th april. After calling them 200 times also they didn't give me my cashback and whenever i call them, they are saying "your issue has been escalated with high priority and you will get a call withing 48 hours". But unfortunately that never happened. It is totally disappointed and one more thing is whenever i have asked them to send a confirmation mail with mentioning the cashback, evertime they disagreed. If you can't give cashback to the customer then why you are highlighting that on your website and app.

+91 80 6688 6688

www.abof.com

Aditya Birla Centre, S.K.Ahire Marg, Worli, Mumbai, Maharashtra, India – 400030

I have ordered for few products including a pair of shoes through this website www.abof.com with order no. Ab6220656.
Not satisfied with the product (Shoes), i have raised a return request (Return no. Rp[protected]. The product has been sent back to them and refund has been initiated. But no refund is made still yet.

I tried contacting them through chat 3 times and in email 2 times.
I have also called them once.

In all the above interactions i received only a reply saying that the issue has been escalated and will be resolved in 24 to 48 hours. But never the refund is made. Still i see the same status on the return request "return initiated on tue 10th oct, 2017".
Kindly help.

+91 80 6688 6688

www.abof.com

Aditya Birla Centre, S.K.Ahire Marg, Worli, Mumbai, Maharashtra, India – 400030

Damaged products
Abof all about fashion online shopping these guys r selling damaged products. I have purchased 4 t-shirts i have not checked when i received dint even opened. 1 day wanted to wear when tried i have seen damaged in t-shirt when i raised a complaint stating that i have received damaged they say it's been 15days so can't return. When i gave request it's was about 4 to 5 days more. But still the quality they have to check and send right. Damaged products they r selling and not taking request for return.

Khaleelferoz
[protected]

+91 80 6688 6688

www.abof.com

Aditya Birla Centre, S.K.Ahire Marg, Worli, Mumbai, Maharashtra, India – 400030

I have placed an order on 24 june, 2017, for a carlton london women Beig/BLK CASUAL SHOES. I recieved my order on 5 july, 2017, as soon as I opened the package and took out my shoes the carlton london tag came out on its own and below the tag there was another tag on the name of some Celetro or so I coudnt read it properly because it was distressed, another thing the product looks like an old one and beeds on the shoes look like the color has fainted of some.I have tried calling customer care, as par your end I was given an asurance that I will given a quick message indicationing your complaint mail id, which I haven't got so .I dnt only want a refund but want to bring this in notice in higher authorities .I believe my issue will be resolve soon.
My order number was thisAB5379185.
Should you require any other details please feel free to contact.
[protected]@yahoo.com.
Thank you so much.

+91 80 6688 6688

www.abof.com

Aditya Birla Centre, S.K.Ahire Marg, Worli, Mumbai, Maharashtra, India – 400030

One of the third class service in terms of delivery. I had to gift a sweatshirt and a tshirt to my younger brother but could not. After calling them 100 times my product was not deliver. I had booked the product on 6th and have not recieved yet. Ths customer support did not help me with this too. Everyday morning i got a message that it will be dilevered today but was not. Seriously pissed with this kind of a service that too with a regular customer.
My order no is ab6372858 and finally it got cancelled.

+91 80 6688 6688

www.abof.com

Aditya Birla Centre, S.K.Ahire Marg, Worli, Mumbai, Maharashtra, India – 400030

I ordered spykar jeans from abof.com order no. Ab5334964. But i received different duplicate product. I create return request but abof customer care executive told me we r giving original product from our warehouse… Such a very fraud company.. I ordered many products from other site but abof.com is very worst experience… Plz don't buy anything from fraud site.

+91 80 6688 6688

www.abof.com

Aditya Birla Centre, S.K.Ahire Marg, Worli, Mumbai, Maharashtra, India – 400030

I have bought a shoe it is damaged and worst quality i have put an return but no response except this message (We’re not in luck! We have been trying to reach you on your registered number [protected] to assist you regarding the pickup of your return id "rp[protected]" with us on abof.com we have failed to connect with you. We would request you to provide us with an alternate phone number) since six days i have called customer care executive they replied same and alternate number has been sent but no response same message has been sent through mail