abof.com / Aditya Birla Online Fashion Customer Care

+91 80 6688 6688

www.abof.com

Aditya Birla Centre, S.K.Ahire Marg, Worli, Mumbai, Maharashtra, India – 400030

I ahs placed an order for shoes on abof.com. when the shoes were delivered, they turned out hing like the pics shown so i sent it back.
1. The process is extremely cumbersome, as if they want to discourage you from returning the below par goods
2. The customer care does not even have a 1-800 number and the lethargy and lack of interest amongst their people is palpable
3. I was told that the payment has been made. A month later, after my calling, i was informed that the payment is stuck.
4. 1 month later it is still

order id AB423385 unpaid
Return id RP[protected]

+91 80 6688 6688

www.abof.com

Aditya Birla Centre, S.K.Ahire Marg, Worli, Mumbai, Maharashtra, India – 400030

I ahs placed an order for shoes on abof.com. when the shoes were delivered, they turned out hing like the pics shown so i sent it back.
1. The process is extremely cumbersome, as if they want to discourage you from returning the below par goods
2. The customer care does not even have a 1-800 number and the lethargy and lack of interest amongst their people is palpable
3. I was told that the payment has been made. A month later, after my calling, i was informed that the payment is stuck.
4. 1 month later it is still unpaid

order id AB423385
Return id RP[protected]

+91 80 6688 6688

www.abof.com

Aditya Birla Centre, S.K.Ahire Marg, Worli, Mumbai, Maharashtra, India – 400030

I recently purchased product from abof. I have applied coupon which was mentioned in app as discount of 400 on purchase of 1200 rs. When i received product it was looking different from what shown in pics hence i asked for returns as its mentioned as hassle free return in 30 days. When i contacted costumer care, i was told that i cant return i my product due to code which i have applied. They said that this was mentioned in terms and condition on coupon. But when i checked app it was never mentioned like that. I was refused to take back product which seems to be cheating from such reputed company. Coupon code is still available on app without any notification of not exchangable. Strict action must be taken. Please never buy from abof as they have started cheating.

+91 80 6688 6688

www.abof.com

Aditya Birla Centre, S.K.Ahire Marg, Worli, Mumbai, Maharashtra, India – 400030

I placed an order on 3rd Oct through Allen Solly website for 2 products against Order Number 2511363. While one product was received after 15 days but there is no update on the other product. Been following up with team at Madura Fashion / Allen Solly but all in vain. The Customer service team is just not ready to help nor they want to give a solution -All they will do is the autoamted mail which says they will get back in next 2-3 working days for the last 10 days now.

Is this what we expect from the Aditya Birla Initiatives.

+91 80 6688 6688

www.abof.com

Aditya Birla Centre, S.K.Ahire Marg, Worli, Mumbai, Maharashtra, India – 400030

I have ordered two dresses from your company.. both having the suze problem. so one i opted for exchange and another for return.
one guy came from NUVO Ex and took my both dresses, the exchange n return one.
now another guy came and asking for the echange product. i showed him the receipt that i have already gave my two dresses. now they are not giving me the product.
kindly please look into the matter. and this the last time that i am ordering from your site.
i will keep in mind to not order from your site again.
refund my money back for both dresses.

+91 80 6688 6688

www.abof.com

Aditya Birla Centre, S.K.Ahire Marg, Worli, Mumbai, Maharashtra, India – 400030

It has been more than one week, since I raised a concern and was assigned with ticket : [Incident:[protected]], due to fault in their transaction system my 1000 rs was lost. They promised me that this issue will get resolved within 48 hrs, but still this is pending.Every time I call them they ask for 48hrs. Even After repeated request and multiple phone calls, still there is no progress.

+91 80 6688 6688

www.abof.com

Aditya Birla Centre, S.K.Ahire Marg, Worli, Mumbai, Maharashtra, India – 400030

My comp
I purchase shoe from ABOF online vide Order No. AB3434373 and I recd our Order AB3434373 against purchase two items, detail are as below :

1. abof Men Black Sandals
2. Foot-In Men Brown Formal Slip-on Shoes

But quality of Foot-In Men Brown Formal Slip-on Shoes is totally bad. I wearing only two hours after see top skin lift of shoes.

The shoes is totally rejected. I already send you request for change my shoes. But they are refuse the same.

After one month they are refused and not agreed for product is not manufacturing defect.

Please help for replace the same and save my hard money.

Rakesh Gupta
[protected]

+91 80 6688 6688

www.abof.com

Aditya Birla Centre, S.K.Ahire Marg, Worli, Mumbai, Maharashtra, India – 400030

Two of my Order: AB3864416 and AB3843385 are pending for return since last 2 weeks. i have contacted them multiple times and have emailed them many times as well. But the only thing i get is that the matter has been escalated. I have been out of station prior to receiving the products and were received by a friend. Since then products are lying as it is, they are not even opened. After giving all kinds of excuses to take take up the products they are now saying that my i am giving non-abof products and wrong ones. Their courier partner have not even bothered to come and look up even once. No resolution have been provided for my complaints, not just that their executives have been rude and ignorant.
They are running a company of frauds it looks like. As a customer the preserve the right to return these products on valid grounds. I want to return these product and want my money back.

+91 80 6688 6688

www.abof.com

Aditya Birla Centre, S.K.Ahire Marg, Worli, Mumbai, Maharashtra, India – 400030

I returned my shoes bought from abof
Order no ab3666488
But the refund amount hasn't yet credited in my bank account
I have called manh times
But every time they just escalated and enquire my problem
This is my worst shopping experience till now
I am a regular buyer from online sites
But this type of incident is very shameful
Why they are calling it abof…they should simply change it to ####off

+91 80 6688 6688

www.abof.com

Aditya Birla Centre, S.K.Ahire Marg, Worli, Mumbai, Maharashtra, India – 400030

I dint not get a product as for the promise date from Abof.As they promised me for a call back from customer care that I get a call from manager which I did not get till now. Today without calling me one guy came to my home to delivered the product. I ask him to wait for 15 min so I can come and collect that. He was not ready to wait for 2min also.. I am very upset with this service. I will not leave like that. I want to highlight this issue to the higher level..
My order number- AB4686365
Email [protected]@gmail.com
Mobile number – [protected]