abof.com / Aditya Birla Online Fashion Customer Care

+91 80 6688 6688

www.abof.com

Aditya Birla Centre, S.K.Ahire Marg, Worli, Mumbai, Maharashtra, India – 400030

I bought many products through abof in last one month & everything was going smoothly, but one day when i returned two of the articles i got a call from the call center confirming about the pick up of the items & asked me to share the pick up receipt which i did.
Post that incident they confirmed me that they will refund my money now. I am following them since november 15, 2017 & none of their team member is helping me on this.in fact one of their team member confirmed me that he has raised the complain & i will get a reply but it did not happened.in the meantime i ordered again so that if i will use this money & i need not to follow them for refund which although was not for my use (As somehow i felt something is going wrong) but they cancelled all my orders & asked me that there is a technical issue with our system & please order by using net banking & then n there i raised a fresh complain @ email id ([protected]@abof.com) shared by their team member but on the very next day i got a mail to forward it at some other id ([protected]@abof.com) which i did but since then till now i have not received my amount neither any response from their team. I am calling them over n over again but no body is replying.
My complain number is[protected]Shared by abof team).

+91 80 6688 6688

www.abof.com

Aditya Birla Centre, S.K.Ahire Marg, Worli, Mumbai, Maharashtra, India – 400030

I have been waiting for my shipment for so long now. Every day i talk to the customer service desk they give me some stupid answer. I have already paid for that shipment, i think thats the biggest mistake i did.
That shipment is in gurgaon for past 2-3 days.. And they are not able to deliver it in gurgaon itself. Can you please let me know whats going on. If it doesnt get delivered today i want my money back.

+91 80 6688 6688

www.abof.com

Aditya Birla Centre, S.K.Ahire Marg, Worli, Mumbai, Maharashtra, India – 400030

Please find the chain email from abof.com that they can not change the same product because they don't have in the stock they have credit 150 bucks in my accounts more than this they can't do anything because they don't have any policy to satisfied there customer i have a question after this email that if they have quality check team so how product is defective they apologies but i will do with there apology and what i will do with there 150 bucks if you done the mistake without quality check product reached to me its a dusty product into fresh product price so replace it why harassing me for this and if can't replace because of non availability in the stock so change the policy give the full fine not just 150 bucks but abof people said on call that they are help less for there quality checks and about fine also. How they will delivered good services to the customer.

On 24 jul 2017 11:50 a. M., "abof customer support" wrote:
Abof logo
Response by email (Shirley) (07/24/2017 11:50 am)
Dear farook,

Greetings from abof

As per our telephonic conversation we are really sorry to inform you that we will not be able to take a exchange or a return as the size you are looking out for is not available

As per the policy we are really sorry that exchange cannot be done on a different color or different product

For further assistance please feel free to contact us[protected], we will be glad to assist you further.

Thanks,
Shirley-team abof

Customer by service email (Farookh malik) (07/24/2017 09:56 am)
No reply yet.

Response by email (Abid) (07/21/2017 10:11 pm)
Dear farookh,

Greetings from abof!!

We acknowledge your email, we would like to inform you that our supervisor will call you within 24 hours to address the issue

Please accept our sincere apologies for the inconvenience caused to you.

We value your association with us and thank you for your support and co-operation.

Best regards,

Abid-team abof

Customer by service email (Farookh malik) (07/21/2017 06:54 pm)
Team abof,

This is very disappointing for me that i have done the shopping with you and i had such a very bad experience with abof this time i was done the shopping earlier also but because of your delivery part i have done the shopping again but this time i had worst experience with you i have done order for my brother's birthday 18th july 2017 and i have done the follow up with customer care that can i get the order till 20th july 2017 because i required than i getting always the same feedback that i ts not possible and today on 21st july 2017 i again connect with your customer care and ask about the status they still said that the order is in bangalore not possible to delivered today even before 24th july 2017 not possible that is fine your people can not fined that the product is in delhi or bangalore that can be understood but when i got the product and i have open and see the product (Abof men white printed relaxed fit longline t-shirt) is little dust on the neck which i am not expecting from abof than i again connect with the customer care than they given the as compensation amount which is maximum 150rs. And if i will return the product than the product amount which is 229rs. Same product in same color is out of stock they can not exchange and they can not exchange with different color in same product they can not do because they don't have any policy.

So i wants to ask about my mistake in this story did i pack the product-no did i delivered-no so why should i suffer because of abof i don't know i have lot of other options why i have done the transaction with abof and i wants to ask you that should i have to do any transaction with abof after this experience.

See your services and give the right solution to me why customer have to suffer because of your mistake.

Regards
Farookh malik
Team abof

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+91 80 6688 6688

www.abof.com

Aditya Birla Centre, S.K.Ahire Marg, Worli, Mumbai, Maharashtra, India – 400030

I purchased two t-shirts from abof.com for rs 398, one of which developed holes after 1 wash as it was of very inferior quality.i returned the tshirt to abof.com on 22nd november but have not received any refund till now.After talking to abof's costumer care i got to know that the have credited my abof account will a gift voucher of rs. 100 and refunded rs. 98(balance) to my account which obviously i have not yet received.Also the gift voucher of rs.100 us not usable as their website has shut down.According to the email which i received from abof.com it was written that entire 198 will be refunded to me.All technical details i have provided below.

Order no.-Ab6035267
Return id.-RP[protected]

I have been a very loyal customer to
abof.com and have never experienced this type of service.
I want my entire amount to be refunded back to my bank account.

+91 80 6688 6688

www.abof.com

Aditya Birla Centre, S.K.Ahire Marg, Worli, Mumbai, Maharashtra, India – 400030

The item i ordered (Abop[protected]) in lying in kunnamangalamhub calicut for more than 3 days now. Until now i received my products on time and in good condition, therefore was regularly purchasing from your site. But this time my item delivery by ekart is taking so many days. If i dont get my item on time, i would stop purchasing form your site nor recommend it to my friends.

+91 80 6688 6688

www.abof.com

Aditya Birla Centre, S.K.Ahire Marg, Worli, Mumbai, Maharashtra, India – 400030

Hi,

I returned 2 products bought from abof on 8th of november and got the confirmation that refund has been initiated but as of now i did not get my money back. Called up customer care around 10 times, every time they say it will be processed in next 24-48 hrs. I even submitted bank statement but still did not get the money. Please help.

I have attached the screenshot of the item pick up completion.

+91 80 6688 6688

www.abof.com

Aditya Birla Centre, S.K.Ahire Marg, Worli, Mumbai, Maharashtra, India – 400030

Dear reader's,

I wish to complaint regards to pathetic customer service from abof.

I purchase product on 27 august 2017 after selecting i was landed to payment page and made the payment. The amount got debited from my a/c

27 aug 2017 [protected]-payuadityabirlaonlin [protected] 27 aug 2017 1, 736.00

I also received text msg from hdfc bank of amt debited and no text of abof or any product in shopping cart.

I called customer care who said its normal many customer face this issue. And refund tat 7-8 days.

Sad that they are aware many customer are affected and it hardly matters them.

I said i am looking form my refund immediately as its not return for returned product, that i wait to get the product delivered to your ware house.

My amount is debited with no product and and have to wait and follow up for my own refund.

Speaking to them they say that's there policy.

I said i paid and no product booked its goo[censored]p with your system and asked compensation 1500.

I received call from abof manager ginu dias who was extremely pathetic arrogant, poor communication, and said i have to send bank statement in arrogant manager.

Do customer service they care for.

I received multi pal time wasting calls, ginu dias there abof manager said he is on the top position with no one above him and he is last point of contact. Sad after that |i received two more calls.
I asked to speak to there vp or cfo mr sharad agarwal also submitted my bank statement.

The manager said forcing to check there refund policy..

I am sad i delt with abof and pathetic customer service.

I purchased from amazon, snapdel never was debited without the product.

I received my own money with no product in next month 5 september, stating contact bank..

Sad service and sad customer care.

So many complaints on multi pal website.

Hope the senior authorities is doing bushiness only brand birla.

Hoping to receive the cfo's call as promise by there manager.

I had said i will write on complaint site if refund was not done on time.

She aof has already provoked me.

Plz don buy if so buy cash on delivery. Such company fails trust and customer service is sad with managers.

Pathetic brand abof you loot customer and argue and make customer repeat..

Abraham shalom
+ 91 [protected]

+91 80 6688 6688

www.abof.com

Aditya Birla Centre, S.K.Ahire Marg, Worli, Mumbai, Maharashtra, India – 400030

I did not get any refund for my above return id of rs 1397. I tried calling so many times and mailing them, but no response.

There has been no support whatsoever from their side, the only number and website for customer grievances is unresponsive.
No reference number for any refund generation, nothing from their side.
If they were closing down, they should've at least solved basic grievances like refund.

+91 80 6688 6688

www.abof.com

Aditya Birla Centre, S.K.Ahire Marg, Worli, Mumbai, Maharashtra, India – 400030

I ordered some items from abof.com but the quality was bad so i returned the products. It's been 1 month since but there is no refund. I called them many times regarding that matter but there is no resolution. Initially they told that they had initiated the refund and it will take max 10 days to reflect in my account. When there was no refund even after 15 days i called them again, they delayed it further by false reasons. Finally they told me that the refund initiated by their side was not successful by any unknown reason and they will send the refund again. But now there is no refund at all. The site is closed now and the costumer care is not working. I tried to communicate via mail also but there is no response. I want my money back.

+91 80 6688 6688

www.abof.com

Aditya Birla Centre, S.K.Ahire Marg, Worli, Mumbai, Maharashtra, India – 400030

I have ordered for few products including a t – shirts through abof app www.abof.com with order no. Ab5320889.

I have been waiting for my shipment for so long now. Every day i talk to the customer service desk they give me some stupid answer. I have already paid for that shipment, i think that's the biggest mistake i did.

One of the third class service in terms of delivery. I had booked the product on 16th nov and have not received yet. This customer support did not help me with this too. I got a message on 22nd nov that product got delivered but was not. Seriously pissed with this kind of a service that too with a regular customer.

I tried contacting them through chat/call more than 10 times and in email 2 times. I have also called them once.

In all the above interactions i received only a reply saying that the issue has been escalated and will be resolved in 24 to 48 hours. But never the refund is made. Now customer care number and app is not working, even i mailed also. I paid 2600 rs. I want my money back.

Kindly help.