Air India Express Customer Care

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

PNR KISURE
I have requested for cancellation and refund for above PNR since couple of months. Already received reply from airindia saying cancellation charge of 122AED will deducted which I agreed for. Till date there is no reply and no refund also ? Above PNR travel date May 29th 2020.
Booking done from qatar by Chethan Kumar[protected]
[protected]@rediffmail.com. Traveling companion my sister babitha jithin & kasvi . Please do reply. Thanks

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

I cancelled my ticket PNR: HQMINJ for the travel date 04-Apr-20 on 31-Mar-20 as all flights were stopped due to Covid 19 by 22-Mar-20. AirIndia Expressed usual cancellation charges and also have not refunded the booking amount INR 30, 982.38 till today 14-Jan-21. I had send 8 reminder mails so far to customer support and twice to appellate mail id but I always got a reply that high email volume is faced by customer support only. Please arrange to refund my full booking urgently as I didn’t travel due to pandemic and it is going to be an year of booking date which was in Jan.2020.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

PNR: CEZXHX

This Ticket was cancelled On Lockdown period. i was chacing for this refund around 3 months, The amount was not yet credited to my Bank account.
Now the customer care executives were not replying for my email. And the telecalling executives just committing last 2 months that you will after 5 days you will recieve.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

Ir/Madam,

I have taken a ticket to travel in air India Express IX-1745 (Confirmation number: WIIGLL) on[protected].On that day I reached the airport. But, I didn’t get the boarding pass. The officials of air India Express denied me the boarding pass. They stated two reasons for the denial.1. They told me even though my travel was to Sharjah the Dubai entry permit was compulsory.2. Second one is that my visa was in my old passport. I took my old and new passport. But still they didn’t give me permission to travel.After the failure to travel on December 15. I applied for a Dubai entry permit, and I got it. Again I reached the air India express office in Kannur Airport and I requested them to allow me to travel with the same ticket according to the entry permit. But the officials were adamant on their argument, that my visa was in my old passport, and I couldn’t travel.Officials told me that my visa and new passport should link from UAE immigration. My company HR enquired about this. But they told me, there is no such rule to link a new passport and visa to travel to the UAE.I enquired the same to other airlines. They replied that I can travel to their airlines with an old and new passport without linking. So I was forced to travel to another airline.Sir, I have taken an Air India Express ticket for Rs 9300.I humbly request you to kindly refund the amount as per airline policy. I am enclosing my ticket copy along with the application.

Thank You
Biju M C

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

I was supposed to travel to kuwait on the 27th of september from kozhikode international airport. I had managed to reach the check-in zone 1 hour before the boarding time and the response from the concerned officials were surprisingly shocking. Without even making a phone call or a try, he told me that i couldnt fly that day. I couldnt intake that, as there was 1 hour more of time left for the flight to take off and the airport was completely empty. There were just two passengers (Me n my sis), with two handbags, it was just a matter of two boarding passes, n i was sure we could make it to the gate as the airport was completely empty. The crew members were stuck to their word. While i asked another crew member for some help, he showed me the way to go outside the airport. I was done. It didt stop me though, i had booked the next flight right away. But i am sure, if it was some other airlines, i could really make it.
As of now, i wish i see those two crew members somewhere outside the airport. I hope someone look into this matter seriously n do the needed, as i dont wish anyone else to experience the same.
Air india express
Flight : ix395
Date : 27 sep 2017, 11: 40 pm

And i 'll do my max to sue this airline company. Thank you.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

I purchased Air India Express ticket from Alkhor tourist travel, Doha ,Qatar. It was Mumbai to Doha on 07 Jan 2010 . Flight was cancelled due to fog I understand . it is ok . when I asked for alternative solution Air india express mumbai said sorry you will get full refund from where you purchased and they showed me rules in the ticket and also said to read before you purchase tiket so I was convinced but now I WANT TO SAY I GOT REFUND AFTER DEDUCTING QATARI RIYAL 30.00 PER TICKET THAT IS 30 X 4 = 120 . QAR 120 IS TOO MUCH EVEN IF IT NOT TOO MUCH I WANT SAY IN THE TICKET IT IS RETURN FULL REFUND THEN WHY THEY ARE CHARGING THIS MONEY . THE FLIGHT WAS CANCELLED NOT BECAUSE OF MY FAULT STILL I AM PAID LESS .WHY ???????????????????????????????

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

Dear Sir/Madam,

I would like to lodge a complaint with you for justice and claim settlement.

I had booked an Air Ticket in Flight No.IX 194 for 9th of February, 2010 for LUCKNOW – DELHI Sector, which was schedule to depart from Lucknow at 4.35 A.M. morning. When myself with other co-passengers reached Lucknow yesternight to catch this flight, there was no information about the cancellation of this flight till 4.00 A.M. as no Air India staff were available till that time. Then, I had to wait till 8 O' Clock in the morning to get the cancellation endorsed on the ticket.

Now, I lodge my claim for refund of full Fare + expenses incurred + for wastage of my valuable time.

Thanking you in anticipation,

MANISH TEWARI

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

Dear Sir :

I have purchased a ticket using credit card to travel from Calicut to Sharjah on 08th JAN 2010. On the 07th Jan when I contacted the Air India express office , they have informed that the flight has been cancelled and if I wish I can travel to Dubai using the same ticket and I was not willing to travel to Dubai . Since the flight has been cancelled I am eligible for the refund . Even after contacting several times no proper response from Air India Express Staff .

I have never dealt with irresponsible company like Air India Express . And there is no hope of getting refund of all the tickets which I have booked on the same flight .

Best regards,

Aji

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

I booked tickets with AIR INDIA EXPRESS to fly from Lucknow to Delhi by flight IX 194 PNR- IX[protected]Eticket no- IX[protected] for 25 March 2008 and IX102D from Delhi to Mumbai PNR- IX[protected]Eticket no- IX[protected] for same date.

Unfortunately both the flights got canceled and as told by athourities at Lucknow that i am elgible for refund of whole amount but they could not provide me with a substitutution, they also confirmed that the refund could be taken from any of the Air India counters. I came back to Pune where i am currently located and tried for the refund from Pune Airport in responce they assured this could only be facilitated from Bombay airport. After nearly a month i got a chance to visit Bombay and gave a visit to Bombay Domestic airport from where the Air India athourities asked me to go to International Airport with a hope of refund i gave my visit to Bombay International Airport but to my utter surprise they said "i booked the tickets using my credit card so refund would be done in that mode only".

Since then I am wating for the refund. Well i had mailed to all the email ids i could find on http://www.airindiaexpress.in/airindiaexpress/home.asp (as also shown in the mail trail) and called various numbers they had given but without any responce .

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

I have travelled to Trichy on 18th Feb 2010 by Air India Express Flight at 21.05 P.M. one of the air hostess behavior was very rude and absolutely not acceptable. She does not know how to speak to the passengers. She was shouting with passengers. It is happen to me also on same day. Please note that I am frequent flyer and also I have travelled many countries, this incident never happend to me.

Please take necessary action againt that Air Hostess.