I booked tickets on 22 Aug for Mumbai to dubai for 3 passenger.. I didn’t get any confirmation nor ticket for booking
PNR – RDRZON, KZCFVT
Did many phone calls to customer support and also sent email to nodal officers but no response.
Could you please help us to getting refund amount
Thanks
Dear Air India Express,
I (Jitendra Kumar) have booked a ticket on 27 Nov 2020 from Delhi to Muscat for 05 Dec 2020. Ticket amount has been deducted from my account but I have not received the ticket yet and the PNR number. I have called customer care and they said the ticket has been auto cancelled and payment will be refunded and you have to make a fresh booking again. I have sent more than 10 numbers of email but no reply received. I am sorry to say that I have not received the paid amount yet.
I have also made calls to customer care, they are not replying properly and asking to send email. After sending more than 10 emails, I have not received a single reply from Air India Express.
Transaction details are as follows;
Transaction ID – POS490246XXXXXX9015 Air India Charte Ref[protected] Dated 27.11.2020
Passenger Name – Jitendra Kumar
Sir, Cash reimbursement for my booking not received till date as the flights cancelled due to the Covid 19 restriction for my PNR BOQYYI for the month of March 2020. Several mail has been sent regarding this to customer care, but solution is still pending. Please do the needful to credit the amount immediately. Baburaj
Refund request:
Booking reference : SUOYKN, Date of flight booking : 21st Oct’20
My flight from Trichy to Singapore was cancelled and were told that the money will be refunded and that we need to book an alternate ticket for travel.
My 33K paid through credit card is yet to be refunded and I have to pay interest to the bank on that because that the money is not refunded.
I have been calling many times the hotline and send email to customer support all with no proper response.
I need my money to be refunded asap. Pls. take immediate action.
We booked the tickets to travel to Brunei from Tichy via Kuala Lumpur on 30th Oct. However, air India express has not allowed us to board the flight. Instead, they told us that we can reschedule the flight for the future travel.
We request you to refund the money citing the following reasons:
1. Two of my friends’ family travelled with the same following documents via air india express (Chennai to Kuala Lumpur and then to Brunei using royal brunei airlines) on 28th of october which made us to proceed further with travelling on 30th october from Trichy.
a. Entry Travel Pass
b. Dependent Visa
c. RT PCR test results
d. Hotel accommodation (for 15 days) and transport booking
e. Post travel SWAP test payment in Brunei
f. Travel Tickets
g. Passports
h. Royal Brunei airlines acceptance
i. BruApp installation in Mobile
2. One of my friends also travelled to Brunei from Cochin to Kuala lumpur (and then to Brunei using royal brunei airlines) using the above mentioned documents on the same week which made us to proceed further with travelling on 30th october from Trichy.
3. Having above mentioned documents, air india express has not allowed us to board the flight.
4. Royal Brunei airlines has also confirmed saying that “Ok to Board” based on the above mentioned documents as listed in point number 1 and Malaysian embassy also confirmed that there is no restriction on transit via Kuala Lumpur. Based on the travel plan and the acceptance by Royal Brunei, we would have easily reached Brunei within 16 hours from Trichy (very well within allowed time limit).
5. Air india express has not communicated to us via phone or email about the restriction on travelling via Kuala Lumpur instead they kept on allowing passengers from other airports to travel to Brunei via Kuala Lumpur as mentioned in point number 1 & 2.
6. We booked the tickets on flexi option, and if air india express properly communicated and if they have not allowed any of other travellers, I would have easily postponed my travel for a future date. As it is a flexi ticket, it would have been possible for my full refund.
7. As it incurred huge stress, sufferings, efforts and money in planning and getting the necessary documents, please consider proper compensation with full refund of my money.
8. And with the same documents as mentioned in point number 1, my family already travelled to Brunei via royal brunei airlines on 13th November.
9. The total loss of money due to the poor communication and management of air india express is more than INR 100000.
10. During this pandemic, considering other personal and professional losses, please consider our request and help us to live peacefully.
Considering the above mentioned reasons, please respond and refund as requested as quickly as possible.
Hi,
I have booked the ticket from Singapore to Thiruchirapalli on October
Number – SCELNL
Name – PANDIARAJAN RAMASAMY
And cancelled the ticket after cancellation they told they will refund SGD 42 within 14 days but almost 2 months running now I have reported many times in customer care it was not getting solved.
I draft a mail many times to the finance department as per guidelines by the customer care department.
Kindly check and resolve my issues.
Thanks!
Rangasamy
1) i have submitted the request for full refund of #mxuwbo – 14 may 2020 – dubai – pune on 8 dec 2020 to air india express customer support for my wife’s air ticket (Attached here) which was booked by myself online.
2) again, i have submitted the complaint to [protected]@airindiaexpress on 16 dec 2020, as suggested by air india express helpline.
I expect to get the full refund since the flight was cancelled by air india express.
I have received the following response from air india express.
Dr. Vijay varade ([protected], +91 [protected])
_________________________________________________________________
From: customer support
To: vijay v varade
Sent: tuesday, 15 december, 2020, 02:54:28 pm gmt+4
Subject: re: request to process refund of dubai-pune, 14 may 2020, ticket confirmation no. Mxuwbo
Dear sir/madam,
Greetings from air india express.
If you insist on a refund, a cancellation has to be processed in the system for which a charge of aed 122.00 will be levied per passenger per sector.
Hence, we are offering you free date change facility which can be availed for travel till 31st december 2021. Fare difference, if any, may be applicable.
Once you firm up your travel dates, we request you to modify your booking through our city office or contact center.
We regret we are not in a position to give you a full refund.
Stay healthy. Stay safe.
Team air india express (Cf)
_________________________________________________________________
Even after calling so many times and emailing them, I didn’t hear from them. When I called to check if the customer care can help me with any update, he told me if I cancel my tickets I’ll get 1000 rupees on a confirmed going ticket + returned ticked. And I asked for full refund and he offered just 1000 rupees.
Please help me with this, I don’t know what to do. Not only they ruined my holidays but also took away all my money. I have provided all the relevant information with pictures.
We booked the ticket last year in February to travel in July 2020 from Sharjah to Mumbai 4 passengers family. Booking Receipt:WEXSBG
Mumbai is not our state of residence
We simply want to visit Mumbai as a tourist.
Since the airline canceled the ticket, we could not able to travel.
1. Now the airline is forcing us to book the ticket for the same destination and on particular dates, how it is possible? How airline force passengers do this, do that.
2. We want to book the ticket the last 2 times for surat to Sharjah or Dubai to Ahmedabad etc as we are living in Gujarat. However, it is also not possible from airline’s side.In this case, we don’t have any requirement for travel to other destinations.
3. So we asked for a refund, that also no one is responding. It is been 6 months, we are spending money on international calls and emails. No one is caring for customers and authorized. There is no complaint system and a ticket number. every time I need to repeat the same story.
4. As per airline rules, I want to book a ticket from Sharjah to Mumbai – they don’t have any flights
So I want to book the ticket from Mumbai to Sharjah – they don’t have any flights again
5. So I asked customer care to book tickets from Mumbai to Dubai- after 35 minutes in the call for my old flight ticket WEXSBG, they are saying not possible, you can book for same route as per itinery. So I told them book the flights for same routes, they said, flights are not available. So I asked for full refund, they said it is also not possible . They also mentioned that my old ticket will be invalid after march 2021 and I cannot get anything.
Then what should I do now? Lose the money because of their non available flights and rules? I tried to bend in all ways as per their rules, finally no choice left/refund.
Can you please get us full refund? They said they will give partial refund after cancellation charges, why should I lose my money again?
I booked a ticket online at air India website on 25 th Oct 2020 from agartala to Jammu. Ticket was issued and passenger name was Rajendra Kumar Mistri.
On dated 02 nov 2020, I got a mail on from Air India one flight kolkatta to delhi is cancelled and it will be depart next day so I called to customer care for cancel all connecting flight and they replied you have send a mail at [protected]@airindia.in.
On same day I mailed to [protected]@airindia.in for cancelled all connecting flight. I once again mailed to 3rd and 11th Nov 2020 but no any kind of response given by airline and no refund has been issued /given me.
On dated 22 Dec 2020, I also mailed to [protected]@airindiaexpress.in for refund but result is same, no response given of this mail.
So kindly do needful action and please help to rufund the whole amount (Rs. 9577) in this regard.
I shall be highly grateful of you.
Thanking you.
All related documents are attached in this mail.
My contact numbers are [protected]., [protected]
