Air India Express Customer Care

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

I made on-line booking using my SBI Credit card [protected] on 23.5.07 for return trip to Colombo by Air India for Mr. Pranav Dheeraj Gundlapalle (my son). The ref number is PNR IXO 1729226

I had cancelled the booking on 31st May. I understand from SBI Cards that they are not in receipt of refund for the cancellation.

Details of the booking:

Due to problem in computer (browser) I had entered twice. I understand from
SBI Cards that two claims have been preferred.

The two RF Numbers are RF 00901278 & RF 00901463 each for Rs 6350
each. Whereas RF 00901278 failed, RF 00901463 resulted in PNR IXO 1729226
and I got the excess debit rectified in June. In July I received the credit for
cancelled ticket – Rs 6,350. However, I am surprised that another debit was raised in August towards the transaction.

Air India had demanded for cancellation charges of Rs 635 and was paid by me.

I am yet to get the refund money from Air India.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

dear sir,
i was delayed on my ticket booked with u on 18/04/2010 from delhi to amritsar. pnr no. so i cancelled that ticket from wher i booked i.e ARZOO.COM. but they are saying that ticket is showig status BOARDING.which should be NO SHOW.
so pls change that status and refund me the apllicable amount as quick as possible.
detail of ticket
Your Confirmation Code : IX07263842

Flight : DELHI – AMRITSAR
Flight Details (Onward) :
AirlineFlight NoDepartureArrivalTicket No
IX 141Sun Apr 18-15:40
DELHI Sun Apr 18-16:55
AMRITSAR IX07263842
Ticket Details :
Sr. No.Passenger Name(s).Eticket No.TypeAge
1Mr.T ROCHLANIIX07263842 adult
my contact no-[protected]-[protected].
so pls contact quickly
thanks

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

I would like to post a complaint against Air India Express on the troubles my family had gone through when they were flying from Kozhikode to Bahrain on Air India Express flight IX473 on 29th August 2008.

PNR number IX03612850 and passenger names are Leeba Balachandran (my wife) and Parvathi Prajeesh (my daughter)

I have made web booking (on confirm basis) well in advance and e-tickets were issued. But when reached the airport to check-in, the staff informed that they don't have seats available and kept my family waiting for more than an hour at the counter. No one even bothered to notice that there is a 3 ½ year old baby – my daughter – is also there while doing so.

Later the staff has come up with an idea of allocating one seat – though Air India has collected the payment for two seats – and wanted my wife to sign a paper stating the same.

And finally boarding pass issued and when they board the plane there were seats available and they were provided with two seats.

I sent a mails to Air India Express Calicut and customer care contacts (emails: [protected]@airindiaexpress.in & [protected]@airindiaexpress.in) both messages returned undelivered showing some error.

I still await for an explanation on this from the Airline.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

I booked tickets for my Sister and Brother-in-law (Senior Citizen) on Air India Express IX 206 from Mumbai to Chennai on May 28, 2010. Flight was scheduled at 6 p.m. They reached airport at 4.30 pm. Air India annouced at 5 p.m. that flight is delay due to technical reason. Rescheduled for 9 p.m. Air India served water to all passengers. The situation was continued and all passengers were given some snacks at around 2 a.m. Today AirIndia simply appoliges for the inconvenience caused due to technical reasons.
My brother-in-law (Senior Citizen) was there in the Airport from Evening 4.30 p.m to next day moring 4 a.m. almost 12 hours.
Like my brother-in-law there were other passengers too were suffering due to this delay. Is there any option to take it to consumer court.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

Dear Sir
I booked air tickets in AIR INDIA EXPRESS for self and family to travel from UAE to India. This booking was done online using my credit card. After few days from the booking date I received an email from the customer service of AIR INDIA EXPRESS asking me to pay extra AED 45(UAE currency) per passenger. Now I book my ticket after comparing the fare with other airlines. So if this company charge me extra after the booking confirmation I cannot pay this amount. No airline collect extra payment once booking is confirmed. I would like to raise a complaint against this airline in consumer forum.

Thanks

Ravi

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

A Doha-bound Air India flight’s departure here has been inordinately delayed due to "operational reasons" causing harassment to 160 passengers. Several passengers who are migrant workers said it was for them important to reach workplaces in time. "Majority of passengers booked for the flight were migrant workers in the Gulf. They might even lose the job if they fail to get to their workplace in time", one of the passengers said.

The flight which was to have taken off at 8.45 pm last night was delayed is expected to take off this afternoon, airline officials said, adding the stranded passengers were accommodated in hotels. Some of the passengers complained that they were caught unawares by the delay and the airline officials did not give them any convincing reason for it or specify the exact time when the flight would take off

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

I took the Madras Bombay flight on 13th Aug IX602. The schedule departure was 1000hrs. Boarding started at 0945hrs, till the flight took off at 1030hrs there was no AC inside the aircraft, we were continuously reassured by the steward that in the next 5-10minutes we would have AC on. In fact the passengers were sweating. It did not stop here, after we landed at 12noon at Bombay, taxied for about 10min, from 1210hrs to 1230hrs there was no sign of a pickup coach and the AC was shut down. LCC is very well understood by the consumers but not this kind of lack of service. These Government run services should look at Private run LCC to understand how these are run and how they woo customers. Total lack of clarity and complete failure of service levels by Air India Express. Consumers – please boycott AIR INDIA EXPRESS.

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

We have received information from our principals (clients) about Air India Express charging fees for "Visa on arrival message"

This message is necessary in case the visas are stamped on arrival at the intended destination.

We feel this is illegal as no other airline that we have dealt with charges this.

Thanks.
Ram Verma
[protected]@ankitatravels.com

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

My son, a student studying in Karnataka, traveled on 10th July by Air India Express Flight IX 390 to Mangalore from Kuwait . As usual we have been patronizing Air India for our travels to Mumbai, Mangalore since the last 15 years. On arrival the baggage did not arrive and a claim for lost baggage at the Mangalore airport was filed. For several days Air India personnel – either in Kuwait or in Mangalore could not trace the baggage neither direct me to the right source.

After a long wait, exchange of emails, telephone calls and running from pillar to post, I was informed on 19th July that the baggage was located in Egypt, but when the passenger called the AI at the Mangalore Airport, they informed him that the baggage has not arrived and they will contact him when they have some news. I therefore called the Manger, Chellam Prasad, who bluntly informed me that AI does not take responsibility for delay in baggages and that the same is mentioned on the ticket and that when the baggage is found the passenger will have to come and collect the same from the airport. First of all how did the baggage destined for Mangalore reach Egypt and how long does it take for the baggage to get to Mangalore from Egypt?

The AI customer support informs that I can claim for lost baggage after 7 days, however when I called the AI authorities in Kuwait, they informed all such claims have to be done at Mangalore and Mangalore authorities informed that claim can be made only after 21 days. People pay to get rid of stress and I paid for stress with the AI ticket. What a service!

Apart from the trauma the entire family went through, additional expenses were incurred as the passenger was without his personal belongings (specially clothes, books, food items, and personal items) and had to purchase new clothes as well as necessary provisions for day-to-day use at his college campus. The baggage was delivered to the passenger on evening of 25th July without any compensation. The least I expected was an apology letter. We do not expect favours but proper customer service. To date my emails for a response to the following remain unanswered – c.[protected]@airindia.in, [protected]@airindiaexpress.in, GP.[protected]@airindia.in, [protected]@gmail.com.
AI seems to be in a very sorry state due to negligence and “don’t care” attitude towards its customers.

I request your assistance and help in obtaining a fair compensation. For more & detailed information send me an email on [protected]@yahoo.com.

Regards,
Monica Rodrigues

022 22796330

www.airindiaexpress.in

Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

I had booked my tickets for Diwali holidays from Mumbai to Cochin, Travel date 22nd October, in Air India Express fight No IX204/22OCT
I booked my tickets on 11th July. At the booking time the ticket charges for all airlines was almost same, a few thousands difference was only there. Since Air India Express was offering the lowest among them. I booked that ticket charges was Rs 7000 for 3 adults and 1 Infant. After two months time, on 15th September i received a mail that ticket charges collected and displayed at the time of booking was wrong, i have to pay Rs.2200 Extra per passenger. So total charges for 4 passengers will be Rs 13800. Which is the same as all airlines are charging as on today.
Knowing that, closer to Diwali holidays all airline will hike the charges. I had booked the tickets 3 months prior to get the lowest fair.
This is not a mistake, if it was a mistake it should have been corrected within few days .This is purposefully hiking the charges, either they have to adjust the tickets to some other passengers and make more money or they know at this late time we will not get any other booking so we will pay whatever the charges they ask.
Please help me on this I had already booked my return tickets and arranged the all accommodation facilities also. This is an injustice to a ordinary man like me.They are saying either you can cancell the tickets or can pay the amount.
If tomorrow after bording the flight if they say i have to pay still more money. what will we do??. so Please take this as an serious issue and kidly do the needful

Regards

Varghese V V