Alliance Broadband Customer Care

+91 33 7100 2000

alliancekolkata.co.in

Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India – 700014

I want to surrender broadband prepaid connection of customer ID [protected] in the name of Dhananjay Tiwari, D-4, Airports Authority of India Residential Coplex, NSCBI Airport, Kolkata-700052, VIP Road near Kaikhali Bus Stop.
I contacted [protected] and explained the above., they provided a mobile number [protected] od Deepak Das to contact but the said number does not valid and not got connected.
Please do the needful for surrender the service.

regards,
Dhananjay Tiwari,
Mbl. [protected]

+91 33 7100 2000

alliancekolkata.co.in

Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India – 700014

Dear Team,
Please be informed that I Rajiv Pradhan
had taken your broadband connection since october last year..I had requested
to change the Customer ID [protected] under my name but still is in the earlier clients name..I have requested Kulung communication numerous times for the change of client name but they are giving lame reasons that it cannot be changed from their end or it will take long time…6 months is too much…kindly look on to the matter at the earliest..

Regards,

Rajiv Pradhan
[protected]

+91 33 7100 2000

alliancekolkata.co.in

Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India – 700014

My Alliance net speed is very slow for few days. Client ID [confidential] & Registered Phone no: [protected].
Package is starter of Rs. 590 (100 mbps pack). I am getting download speed of 11mbps, sometimes download speed is becoming 3-4mbps also. Earlier I used to get 35-40mbps.Please resolve this slow internet speed issue as soon as possible.

+91 33 7100 2000

alliancekolkata.co.in

Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India – 700014

On 20.03.2021 I made payment of Rs.590/- ( the recharge amount ) to you through phone Pe App . The first attempt failed. But second attempt was successful. But on checking of Bank Statement I found that Rs.590/- was credited your account twice., Rs. 590/-x 2., Rs.1, 180/-. Hence excess payment of Rs.590/- has been made .
I, therefore, request you to please make refund of Rs.590/- to my bank account at earliest.

With thanks.
Yours faithfully,
Mihir Kumar Mukherjee. ( CUSTOMER ID : [protected] )

+91 33 7100 2000

alliancekolkata.co.in

Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India – 700014

I am experiencing very slow internet speed. I am using 100 Mbps connection plan and receiving around 5-15Mbps. Complained today at 10:45 AM and still now same issue.

I am also frequent disconnections 3-4 times in a week and complained regarding the same. Every time I get the same response “we are looking into it”. Getting to customer care is also challenging. After 10-15 calls can reach customer care.

Inspite of repeated complaints, it stays the same. My client ID is [protected] and am on CRUISE+ package.

Internet Speed Complaint Number: 2738

+91 33 7100 2000

alliancekolkata.co.in

Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India – 700014

I have asked the local operator many times in last few months to give a connection in my home. I am ready to pay the installation charges and already purchased the router on my own. But the local operator is avoiding me and not giving the connection.

+91 33 7100 2000

alliancekolkata.co.in

Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India – 700014

Horrible internet connection and such poor customer service. Really disappointed. I am facing trouble as I am having exams and my most of the work is done online and for that, I need a proper internet connection. Everyday my class gets dropped off during my examination.

I have already made a complaint but no one took any action upon it, no visit was scheduled. You people don’t even care to listen to the complaints of customers, rather respond calls very casually.
And silly excuses of the executive saying “ekhon cholche to”.
They don’t even tend to realise that during your online exams how much harassment we have to face due to such connectivity issue.
Horrible horrible service, horrible connectivity, horrible customer support.

+91 33 7100 2000

alliancekolkata.co.in

Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India – 700014

Its been 2 weeks my issue is not resolved! Every time i login at 6.30 in the morning the internet goes in and out for several times and this happens in the morning and afternoon every day at a specific time. I have been calling the support for very day twice whenever i face the issue but no action has been taken yet. I work with many softwares and its really irritating as whenever the connection goes off all the application just freeze!

+91 33 7100 2000

alliancekolkata.co.in

Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India – 700014

Hi,

I have facing hing ping issue form last seven days. I have contact local provider & customer care several times but they did not take any action to resolve this issue. Hing ping is hamper my online work it will show disconnecting & connecting. Please help me regarding the same.

Thanks

+91 33 7100 2000

alliancekolkata.co.in

Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India – 700014

For the last few weeks, the speed has been too slow. I have been facing many problems from this slow internet speed. Even a month ago, the speed was good and normal. Please see to the matter and resolve the issue as soon as possible.