Alliance Broadband Customer Care

+91 33 7100 2000

alliancekolkata.co.in

Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India – 700014

This is really pathetic. My wifi connection is disrupted very frequenty and is not resolved for 2-3 hours and that also during the peak hours. The connection is ok at midnight when it has the minimum use. This is just stupid and pathetic way to save money. Complaints go unnoticed and is really frustating. Thinking of complaining to trai but is not getting the appropriate platform. Any sort of help would be appreciated.

+91 33 7100 2000

alliancekolkata.co.in

Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India – 700014

Hello, my client id is [protected],
For past few weeks i have been facing an issue that is it is happening often when i am unable to open any website, this happened before too… I have complained back and then someone from local provider came and when i told him about the problem he said google ping was not their concern and wont fix… After a few days the issue got resolved automatically… It was ok for a couple of months, then again this issue has resurfaced… I do not know what should i do, because the help i received from the local guys was aweful and not willing to experience the same, i am completely gridlocked here.

Dont know what should i do next about this. Please help me with a proper and long lasting solution.

Thanks

+91 33 7100 2000

alliancekolkata.co.in

Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India – 700014

This is to inform you that from 1.7.2018 my internet is not working so i complained local operator number of times but it didnot work so i called customer service that asured me it will be solved but yesterday night a man came and said the problem was from there side and it has benn solved, when i came home and saw he have not done any thing, instade of that he asked for service charge and have to pay him, my complain no 15359 ueser id riddhi_nmcn

+91 33 7100 2000

alliancekolkata.co.in

Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India – 700014

Dear sir
I am facing the connection problem (Not getting connection) approx one month. I have called so many times to local operator but they didn't response neither tried to resolve the issue positively.

I also contact to global helpdesk many times even till date but they also unable to resolve the issue till date.

I am very surprise how alliance such a renowned service provider giving the service like this. It shouldn't be acceptable from your end.

Its very pathetic service. Is it justified?

Thanks & regards
Goutam kumar das
Mb: 91+[protected]

+91 33 7100 2000

alliancekolkata.co.in

Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India – 700014

For the last 10- 12 days the connection is very unstable. I am on prime+ package and supposed to enjoy 80mbps speed but never ever i get anything near to the promised speed, at night things get worse it falls to 1 mbps speed. I have compalined many a time but alll they do is check through remote login and say you have packet loss and let the lco know but nothing happens. Is it so hard to get a service even after paying. The most ridiculous company that there is. Thanking you in positive anticipation.

+91 33 7100 2000

alliancekolkata.co.in

Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India – 700014

Useless internet service, i complained previously about not getting connection for 8-12 hours every day, after that connection get stabled for 6-7 days. Now same problem is happening again, no internet connection for atleast 8 hours everyday, these people never change. Complete garbage network. The local operator is useless, never answer the phone. The customer care guys also can't do anything, they inform the local operator but local operator seems to be careless about the problem. So, guys, don't fall for their cheap internet package, don't opt for alliance, go for jio / hathaway, they charge more but their responsibility is better. I am also terminating the connection. Can't tolerate such irresponsibility anymore.
My username – kakali_scn.
Kolkata.

+91 33 7100 2000

alliancekolkata.co.in

Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India – 700014

I am facing connection issue since last 30 hours. Every time i call the customer service team they only respond saying zone is down due to power issue. They don't have any further updates neither bothered to put themselves in a customers shoes to feel the pain.
My alliance registered mobile is [protected]. My contact number is [protected]. No connection from 6pm 3rd jan till now when i am writing this (4th jan 10 pm).

+91 33 7100 2000

alliancekolkata.co.in

Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India – 700014

I have 3 internet connections of ALLIANCE BROADBAND SERVICES kolkata 2 since the past many years and one taken a couple of months ago.These connections has been given through a company by the name of MST Softcom Pvt. Ltd . since the last couple of months the connections have been giving a lot of trouble and more often than not i am not able to log on to the internet, or if at all i can the connection goes dead all of a sudden . I have taken the unlimited packages and for these i am paying almost Rs. 1300 per month in advance . Since the last two months i have been repeatedly complaing to both alliance and mst about the trouble i am facing . over last month almost daily my connections would stop working at night and ofcourse no action would be taken till the next day .Inspite of complaining to alliance and speaking to some of the people there nothing has been done about the connections and presently also on of my connections is not working for which i have been calling them up since morning .I have tried to contact senior personels but to no avail .When i asked them to compensate for the hours that i did not get the connection alliance says that is for MST to decide when MST is approached for the same they point the finger to Alliance . Even for any fault i am expected to call up both places not that they rectify the problem till they have been called a number of times and screamed at .My main reason for giving this complain here is that if anyone was to take this connection they should think a hundred times, and yes maybe if any senior level person in alliance was to read it some action would be taken to improve their services.

+91 33 7100 2000

alliancekolkata.co.in

Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India – 700014

I am using Executive pack (384 kbps)…but I am not getting the bandwidth what they are promised to give.. recently they restricting torrent download speed without informing the customers. I had sent 4 mails regarding that… Alliance Executives are telling that they are restricting bandwidth for torrent download but they are not ready to reply the mails… this is ridiculous…

Regards,
Hiren Dutta
[protected]

+91 33 7100 2000

alliancekolkata.co.in

Padmapukur (Entally). P-89, C.I.T Road, Kolkata, West Bengal, India – 700014

hi every one.
i am using executive pack(384 unlimited) but i am getting 20-35KB/sec not even 43 or 41KB/sec.
i have called many time at there so called customer care. but they only check my pc by netmeeting n say we will send u engineer so solve ur problem. but sm of the day times the connection stay in good health but in the evening near about 8pm the problem starts again. from last 11 days im facing this problem but no result for improvement.

and another thing when i tell them that im getting 29 or 30kb/sec speed they advise me that i will be getting in 384 pack.

please tell me is it justice…for past 5 months i was using this pack in that time i used to get 41-44kb/sec but now max 36kb/sec…

Please help me.

ISP
alliance broadband
Zone
Metro telecommunication kolkata