Amazon India Customer Care

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I ordered a product on amazon on 18/01/2020 of rs 659 through debit card…1526.. And i returned the product… The refund of my product on 26/01/2020 and the refund reference no is 4sxqr88u0000k4q1eiyb but still now my refund is not added in my account no[protected]… Please help me

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Hi,

I recharged my mobile from amazon pay on december 20, 2019. There was offer of rs 45/- cash back. Normally cash back is credited to amazonpay account within few mins. But since i did not get cash back for more than 1 day, i contacted customer care over chat. I was told that cash back will be credited within 72 hours. But after 4 days i did not get cash back so i again contacted amazon customer care over chat and i was told that cash back will be credited in 7 working days. After i did get cash back for more than 7 days, i again contacted their customer care over chat. I was told that i will get cash back on or before january 14, 2020. Again contacted their customer care on january 21, 2020. This time i was told that cash back will be credited on january 23, 2020. I still have not got cash back and when i contacted yesterday, customer support of amazon india says i will not get cash back because there was technical problem and i was shown that offer because of technical problem at their end. If i would have known that they don't have cash back offer, i would have recharged from other site. Why should i suffer loss of 45/- because there was technical problem on their site.

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I ordered a book from amazon on 20 november 2019. I received book on 23 november and returned it after 2-3 days. Their agent picked it up but i did not received my refund. When i complained to customer care, they asked for time. After asking many times for 2 months they said that they have not collected book from my side and that book is with me. But i have given book to their agent.

Price of book was 725 rs.

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I have purchased one blue tooth speakers. Due to some reason i have returned that but i have not received my amount 1999. Amazon saying that refund has been initiated 19 of jan but it's not reflect my account. The reference number which i received from amazon so many times i spoke to them
No use they reply only reference number as below 74332740019001745610826. Date[protected] amount rs 1999.

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Dear sir,

I was purchase new shakti storage 25 ltr water heater from amazon on 19/1/2020 and make payment of rupees (5939.10) by sbi credit card but still its not deliver to my mentioned address.

Its start shows deliver on 20th jan-20 on my amazon mobile application when i complaint to amazon regarding product not deliver and shows deliver on 20th they replied i will raise complain this and our investigation team check and give you revert on or before 28th jan-20 (Tuesday) because its maximum 8 days process. And guide me when you receive any call from our side please pick phone because its help to check properly but not come any single call from amazon during 8 days investigation process, even i call 2-3 time in between 20th-28th jan.

After 28th they simply replied investigation complete from our side and product deliver to your address but not ready to share any detail like:- (Who's receive my order, person name, delivery boy detail, pod) please help me for get my product or refund my money from amazon and take action against these online companies.

I have attached all order detail and conversation screenshot with amazon for your review.

Regards
Vipin dubey
[protected]

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Purchased chopper from Amazon buy product not deliver yet, complaint lodge customer care and seller but no response.

Order date 05-Jan-2020

Order[protected]

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

The payment was done through card payment of RS.1350 on 14th September 2019 but then the delivery person said that the machine has switched off. So he told her to do the payment again. After which the amount was deducted 2 times from my account. From the last 6 months I've been calling Amazon and talking to every new customer care and explaining the issue every time and yesterday I was told to file the complaint here. I request the procedure be completed at the earliest time possible as already a lot of time has passed.

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

We ordered redminote8 pro order no: #[protected], prepaid rs-12599/- in amazon sale on 19th jan, 2020, it was showing delivered on 25th jan even no pin was entered but we didn't get order, we raised our concern to cs team and they assured us to refund our money if product not delivered by 29th. Their system was showing delivered message, we again contact them for status of our product and refund but they escalate it to cap team and they blocked our account without providing details, and even refund, and if you check my order history i hardly ordered things.

They are not providing any information of missing product or their investigation details.

What a pathetic service they have, rather to resolve our issue they told us not to email/contact.

We are querying but they are not replying what we are asking, you are not satisfying your customer even you are leading it to mental harassment and wasting out time. Whatever reason you should provide us, not expecting behavior from amazon team.

I'll have to take action against it.

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

प्रार्थी तेजेन्द्र सिंह पुत्र अमर सिंह ग्राम सरौता पोस्ट कछला जनपद बदायूँ का निवासी है प्रार्थी ने Amazone से वस्तु का आर्डर किया था जिसकी कार्ड से धनराशि 738 रूपये प्रथमा यू पी ग्रामीण बैंक कछला जिसकी खाता संख्या [protected] से काट ली गयी है एमाजोन से काॅल करने पर रीफंड रेफ़रेंस # 4SXQR88U0000K4Q0Q7BT जिसमे कहा गया कि आपका बेलेंस RBI की जिम्मेदारी पर है निवेदन है कि प्रार्थी की धनराशि वापस करने की कृपा करें

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I have ordered samsung mobile and cover on 27 january 2020. The expected delivery was 30 january. I got the delivery mail on 29 january that the product has been delivered. But i did not received. They sent an otp which is confidential, which they are not supposed to give it to anyone without entering the otp in the delivery agent's device. Till now i didn't get my order. Customer service is not taking any action on this. Please consider this.