Amazon India Customer Care

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I bought vu cinema tv on 22nd january 2020 and they delivered the tv on 27th and scheduled for free installation on 6th february, 2020. On 5th feb i received intimation mail and a message also. I called service person but he said installation service had been cancelled and consult with amazon and on 6th feb afternoon i saw a message on amazon that your installation service cancelled and advised that buy another installation service. If i bought another installation service i would have to wait for another 10 days and what about return policy. We have to return the item if the item damaged. The return policy also expired on 6th feb, 2020. What do i do.
Please resolve my problem.

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Sir, madam
My account is blocked, as u have stated that i have made suspected payment with my card.
For your kind information i used that card in every shopping websites but they havenot suspected it.
My uncle lives in costa rica mr. Adam nichols and he paid for my product from his card several times. But for your site its a fraud kind of thing,
Please review my complaint and reopen my account and let my products delevired to me asap.
I can show you any proofs that you wanted. But dont try to make us embrase with this kind of things. Im a geniune custome not for your site but for myntra, jabong, flipkart, snapdeal, aliexpress and many more.
Ive paid many times with this cards but they havent suspected it as a fraud card… What rubbish.
My mail id is: [protected]@gmail.com
Order id:[protected]

Please try to solve my problems asap, and let my products delivered in time.

Thank you

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Hello team,
My company bought one laptop from amazon.in, which in turn found to be defective. We placed return/replace request, against which amazon set an inspection on the very next day. The guy came and inspected the item and found the defects and submitted the report (Signed by me on his mobile) in front of me. Now, i'm writing this on the very next day to that and amazon portal reflects the report is not submitted (It is now more than 24hrs passed). We get submit a call back from the portal. Amazon called us and told the same that the report is not yet submitted. Can any one tell me who's going to be responsible for that? The guy, or the company? However we have no such time to delay or being harassed and hence decided to get one more call from amazon, but alas! The call back facility is not functioning any more that i had to come here for the same. Now, we have no where to contact amazon, neither amazon take back the laptop; nor we have the money back to buy one laptop for the employee it is set to. We're only to loos time-manpower. Only this is left for the corporate customers from amazon.

Thanks,
Onometra

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

The heating bag has burst and the hot liquid has leaked outside the bag. I had complained about this previously to amazon and as well as to the merchant. But my complaint was neglected.
The merchant sent me extremely bad product, why do you cheat online customers everytime by sending defective products. These products are dangerous when the hot liquid bursts out of the heating bag
Send my money back. This is cheating online customers.
You can clearly see the brown spot from where the bag has burst burning.
I would give this product and seller 0 star. I have uploaded pictures on amazon product review page

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Hi team,

This is bring it to your notice that i have already escalated this issue after tracking shows delivered in amazon app and also make several call to amazon contact center but i am not getting any resolution from that side then i raised grievance for this delivery.

Also i raise a grievance in consumer complaint with id# 2565122.

I am not received my product and still not getting any resolution from your side.

Please initiate my refund or deliver my product.

Regards,

Satish chandra

On wed, jan 29, 2020, 23:11 wrote:

Amazon
Your account amazon.in
Message from customer service
Hello,

This is tulip from amazon pay grievance team.

I understand your concern regarding the order[protected]

I apologize for the inconvenience caused to you.

We do not have any specific number for any delivery agent.

Most of the times when the order is out for delivery our customers are provided with a number where the customers can reach the delivery agent.

But not all the times and also that number is not a permanent number or not specific to a particular delivery agent.

So at this point of time we do not have an option to provide you the number of that delivery agent.

As per investigation we won’t be able to provide a replacement or refund for this order at this time.

I hope this helps.

Your patience and understanding is highly appreciated.

Looking forward in seeing you soon.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Tulip s.
Amazon.in
Did i solve your problem?
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+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Item has to be delivered on 5th february 2020, but not delivered on that day.in spite of that raising a falls statement against the customer saying that delivery attempted not even get a single call from delivery agent. After that four times i raised a issue through customer support but no use. Clearly shows that no value for customer feedback. There's no proper support from the amazon customer service. It is like whenever they wanted to deliver they will and customer has to wait for them.

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I received maybelline new colossal bold liner today around 11 am. When i opened the package i was shocked to see it was already opened by someone. I think someone might have used this also. It is really irritating and annoying to have known as someone used the product which you ordered. Cant accept this type of activities from amazon. Truly disappointed!!!

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Subjected product reflecting delivered at 29-jan-2020 but yet not delivered already informed to customer care on 2'feb'20 but not proper any resolution provided by them.

Kindly arrange to get it delivered and refund soon so that i can place my another order.

Totally disappointed with this experience.

Placed address:-lakkhi ram
Adarsh colony ward number 12 house number 794
Main market govidgarh alwar
Govindgarh alwar district, rajasthan 301604
India
Phone: [protected]

Thank
Deepak chandra
[protected]
[protected]

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Sir mene 2 feb. Ko 2 tyre book kiya thaa
Or uus me se 8 feb. Ko
1 tyer aa chuka h 1000 rupees ka h
Or dusra nhi deliver huaa or pese bhi nhi mile or
Mene 8 feb. Ko complaint bhi ki thi or muje sms aaya k pese refund ho chuke h lekin ebhi tak nhi mile h
Is liye sir i request h k muje pese refund ker dee jiye please sir

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I have cancelled an order from amazon on 19/01/2020 and recieved an email from amazon that the refund has been processed succesfully and it would be reflected by 20/01/2020 ie between 3-5 business days, but still i have not recieved the money. When i spoke with an amazon associate he said i have to fill a "charge dispute form" bcause it could be a problem at my bank side. I also contacted my banks customer care many a time but they say that problem could only be resolved by visiting my branch.