Amazon India Customer Care

Amazon India — Damaged machine delivered

Amazon India Phone
+91 40 3992 1111
+91 80 4197 0000 [Bangalore]
+91 44 3088 3088 [Chennai]
Amazon India Website
www.amazon.in
Amazon India Address
Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Dear Amazon team,

This mail regarding damage in material delivered. 2 days back I ordered through my friend’s account in Amazon LG 8kg refrigerator, yesterday I received the material with little scratches and dent
The outer package looks good. There is no damage but the machine body is damaged with scratches and also it is not looking good as new. It feels like a refurbished machine.
That delivery person simply replied it is not damaged, it is normal only. My self paid the total amount on ordering itself but received the damaged machine only. Refer attached snap.
I’m not expecting this kind of service from amazon. Kindly look into this matter.

Damaged machine delivered
Damaged machine delivered
Damaged machine delivered
Damaged machine delivered
Damaged machine delivered
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Amazon.in — Refund not credit

Amazon India Phone
+91 40 3992 1111
+91 80 4197 0000 [Bangalore]
+91 44 3088 3088 [Chennai]
Amazon India Website
www.amazon.in
Amazon India Address
Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Mera jo refund hai amazon ki tarf say[protected] ko inshit huyia hai per mare bank account cerdit nhi huyia hai uska refund ref:-30001012031200160801015
30001012031200160801015
amount no.Rs.16249/- and rs.100/-

Refund not credit
Refund not credit
Refund not credit
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Amazon India — Unfair trade practices

Amazon India Phone
+91 40 3992 1111
+91 80 4197 0000 [Bangalore]
+91 44 3088 3088 [Chennai]
Amazon India Website
www.amazon.in
Amazon India Address
Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Please help me,
Order Number –[protected]
Order date – 23rd Jun 2021
Order total – Rs 58909.00
Scheduled delivery date-8:00 a.m. – 3:00 p.m.
Wednesday, June 30
Product- Samsung 551 L 2 Star ( 2019 ) Frost Free Double Door Refrigerator(RT56K6378SL/TL,

Payment – Credit card.
As per order mail, scheduled delivery for this product was on june 30, 2021 so I planned accordingly but did not receive product.
After 30 june I complained to customer care for which every different customer agent kept on saying different things.
I complained coustomer care more than 10 time and each time different timeline was given to delivery of this product.
After escalating till 19 july, I have received call from Aruna(ECR team member of amazon) and she assured me that do not worry your product will be shipped and wait for 2-3 business day.
As per conversation I waited till 23 july but did not get any update regarding shipment of this product.on 24 july, I called to customer care to get that update of this order then knew that cancellation of this order is already initiated.
I asked why cancellation of this order is done without informing us then customer team agent told me that “ECR team is handling this issue and he can only provide any information regarding this issue” I asked to transferred this call to ECR team then customer team agent told me that “call can not be transferred and ECR team will call back you within 24 hours.I waited for 24 hour but did not receive any call then I started contacting again by call, mail and social media twitter for contacting ECR team.
On 26 july amount is refunded to my credit card account and received call from Aruna (ECR team meber of Amazon) and she told that “I was on leave, sorry for difficult series of event”. I asked for compensation and she offered gift card as a gesture of goodwill also but I did not accepted because I was very less amount compare to loss happened to me due to mistake of amazon. I am expecting some more compensation..

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Amazon India — Child electric ninja bike

Amazon India Phone
+91 40 3992 1111
+91 80 4197 0000 [Bangalore]
+91 44 3088 3088 [Chennai]
Amazon India Website
www.amazon.in
Amazon India Address
Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

@amazon am a regular customer for the Amazon buy now am very upset for the service of amazon. Last week I ordered child electric ninja bike i received on 27 july after checking the product some part is missed on the product I asked for the replacement but they told me that I need to return it by self return from outside courier. So made the self return after 5 days still it’s not reached the place now the professional courier telling that the seller addess doesn’t have deliver limit . Am facing lots of issue in this very worst service from the Amazon I brought from them but I need to sent it to the seller means then why Amazon. Amazon not ready to get back the product from me.

Child electric ninja bike
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Amazon India — Refund not received for reference no. 30005111971197124054277

Amazon India Phone
+91 40 3992 1111
+91 80 4197 0000 [Bangalore]
+91 44 3088 3088 [Chennai]
Amazon India Website
www.amazon.in
Amazon India Address
Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I cancelled my order from Amazon of Rs. 1199 on 18th July 2021. The refund processed on 21 July and expected credit date was 26th July. But I didn’t receive the amount in my account at all as of now. The refund reference number given to me by Amazon is 30005111971197124054277. When I contacted Amazon customer care, he said to concern this reference number with PNB customer care.

Please help me out.

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Amazon India — Amazon not giving my refund

Amazon India Phone
+91 40 3992 1111
+91 80 4197 0000 [Bangalore]
+91 44 3088 3088 [Chennai]
Amazon India Website
www.amazon.in
Amazon India Address
Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

My name is deepak Singh. I had ordered a product of RS1399 (Nakpro platinum 100% whey protein isolate) in amazon on 12 july 2021. And I returned this order due to damage of product. And on 17 july 2021 amazon initiated the amount to my account but still didn’t get the money. Amazon sent the reference number[protected] . So please kindly respond to this complaint its very urgent

Amazon not giving my refund
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Amazon — Amount deducted for a failure payment order

Amazon India Phone
+91 40 3992 1111
+91 80 4197 0000 [Bangalore]
+91 44 3088 3088 [Chennai]
Amazon India Website
www.amazon.in
Amazon India Address
Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

On 17/07/2021 I made an online order to the merchant Amazone for Vegetable seeds for 439/-rs & payment of it was done through Canara internet banking mode… Amount deducted soon after it but on a few minutes amazone sent a mail of Order cancellation for the reason of Failure payment & amount wil be refunded if duducted… No amount refunded so i complained twice to the concerned bank throught online service. The resolved & closed the complaint by giving supportive description that gateway transation was successful & the same amount is credited to concerned merchant.. When i called back to Amazone care the told amount not credited to us… So plz resolve the problem & refund the amount

Amount deducted for a failure payment order
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Amazon India — Unfair trade practise

Amazon India Phone
+91 40 3992 1111
+91 80 4197 0000 [Bangalore]
+91 44 3088 3088 [Chennai]
Amazon India Website
www.amazon.in
Amazon India Address
Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Please help me,
Order Number –[protected]
Order date – 23rd Jun 2021
Order total – Rs 58909.00
Scheduled delivery date-8:00 a.m. – 3:00 p.m.
Wednesday, June 30
Product- Samsung 551 L 2 Star ( 2019 ) Frost Free Double Door Refrigerator(RT56K6378SL/TL,

Payment – Credit card.
As per order mail, scheduled delivery for this product was on june 30, 2021 so I planned accordingly but did not receive product.
After 30 june I complained to customer care for which every different customer agent kept on saying different things.
I complained coustomer care more than 10 time and each time different timeline was given to delivery of this product.
After escalating till 19 july, I have received call from Aruna(ECR team member of amazon) and she assured me that do not worry your product will be shipped and wait for 2-3 business day.
As per conversation I waited till 23 july but did not get any update regarding shipment of this product.on 24 july, I called to customer care to get that update of this order then knew that cancellation of this order is already initiated.
I asked why cancellation of this order is done without informing us then customer team agent told me that “ECR team is handling this issue and he can only provide any information regarding this issue” I asked to transferred this call to ECR team then customer team agent told me that “call can not be transferred and ECR team will call back you within 24 hours.I waited for 24 hour but did not receive any call then I started contacting again by call, mail and social media twitter for contacting ECR team.
On 26 july amount is refunded to my credit card account and received call from Aruna (ECR team meber of Amazon) and she told that “I was on leave, sorry for difficult series of event”. I asked for compensation and she offered gift card as a gesture of goodwill also but I did not accepted because I was very less amount compare to loss happened to me due to mistake of amazon. I am expecting some more compensation..

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Amazon India — Fake/Dummy calls from customer care, unsealed/damaged packages done by delivery agents

Amazon India Phone
+91 40 3992 1111
+91 80 4197 0000 [Bangalore]
+91 44 3088 3088 [Chennai]
Amazon India Website
www.amazon.in
Amazon India Address
Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Hello,
please note : Due to this COVID people are taking undue advantage of their customers’. Calling them from dummy/false contact numbers pretending to be Customer Care of Amazon, and many other companies etc, . where we try to contact these companies, there is no option to press to talk to customer care or even if there is in some companies, they don’t receive the call or don’t reply to my mails as if it has been mentioned or told prior to someone not to receive or reply to particular numbers or e-mail IDs. If I am ordering from Amazon, Flipkart or any other shopping website, since last many years and in last 2 years happening more that I get wrong colored or wrong sized product deliberately, thinking that I may return it or replace it. while communicating with customer care nowadays I get fake calls as customer care where explaining for several times through phone or e-mails, my issues don’t get solved. 1. Fake/ dummy calls of customer care boys/girls. 2. The delivery agents boys come at any time either at 7 am or 8 pm afterwards. 3. Crushing or tearing my online ordered product’s packages – boxes / bags before delivering to me, so that I shall return the package and waste my time in it. 4. Deliberately contacting the person’s where I order my products online and telling them to send wrong colored products or wrong size products. This happened when I tried ordering from Facebook account. 5. Forcefully asking me to pay by card or online even if my orders with the email ID [protected]@rediffmail.com +91 [protected] or with my father’s & mother’s joint Amazon account. 6. By grouping with society security guards, delivery boys mistalk with me. I already have lodged complain against cyber crime, e-mail and other accounts hacking, gmail accounts, paypal, skrill, facebook, social media accounts hacking & fake accounts creating, controlling the websites or customer care where I try to work or shop online by stalking, abuse on the name of religions, languages, castes, marriage, career, simswap by misusing my IDs from such platforms or mobile network provider service centers by making groups and contacting some people from my (Dombivli, Thane, Kharghar, Kolhapur) city, neighborhood, schools, colleges, jobs, classes, relatives as these wanted to ruin my career, marriage, reputation, character, contacts, where they failed in doing so, so they are doing it even more as if these have rights on me or my parents or things which I do. As per their thinking I need to keep contact to such groups of boys, girls, men, women whose name I will mention for further investigation, where these can do any crimes of abusing a girl (me), listening her personal conversations, using her government identity cards, stalking her, imitating her only, ruining environment of wherever she goes jobs, classes, social media, contacts. My lodged police complaint is still not been solved. These particular group of people don’t let me contact to anyone or go ahead by my own in my career or marriage or creating my own teams/contacts, reputation, social status. I was living in Dombivli in my parents house and I have shifted in Kharghar in my parents house only on 27th February 2020. My parents along with my brother shifted to Kharghar in August 2017. Wherever I am living, people living in front of my window stalk me or people living above or below our apartment stalk me, my internet activity, in this sense many unwanted boys with the help o[censored]nwanted girls try to ruin my pure character, reputation, image, abuse me verbally, physically, socially, economically on the name of marriage, career, religion, languages, caste and so on. I am correct and these people are wrong and doing unlawful activities which can be seen in every proof I will upload. Kindly understand my concern and resolve my issue ASAP. It would be of much help.
Thank you and Regards,
Vaibhavi Shinde.

Fake/Dummy calls from customer care, unsealed/damaged packages done by delivery agents
Fake/Dummy calls from customer care, unsealed/damaged packages done by delivery agents
Fake/Dummy calls from customer care, unsealed/damaged packages done by delivery agents
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Amazon India — Return & exchange issue

Amazon India Phone
+91 40 3992 1111
+91 80 4197 0000 [Bangalore]
+91 44 3088 3088 [Chennai]
Amazon India Website
www.amazon.in
Amazon India Address
Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Dear Sir/Madam,

I am Mahendhar Reddy Pisati, Amazon Prime member ([protected]/Mahi.[protected]@gmail.com). I have ordered crocs Women’s Sienna Flat W Gold Slipper-W[protected] on amazon Prime day sale Sold by Cloudtail India and Fulfilled by Amazon. and it has delivered on 29.07.2021 and size is too large so want to exchange that product but exchange option not available, only return & refund option showing in app.

For this issue i have made many calls to customer care and spent almost 6-7 hours to get solution but i didnt get any solution from customer care

I want exchange option in my app & i dont want refund because as per Amazon return & exchange policy, its clearly mentioned that You can exchange this item for a different size/color or return for a full refund.
Note: I have read terms & conditions of Return & Exchange policy before purchasing only . the terms & Conditions are enclosed with attachment.

Now i requesting you only exchange the product …prime day price is huge difference with today price and how can we accept refund. if you not able to exchange the produce than compensate todays price.

ONLY OPTION IS exchange product or provide difference amount should be added to amazon pay balance of Rs. 1239/[protected]=1239/-) & balance 980/- refund credited to original payment method.

Amazon is cheating customers by misguiding/misleading/providing false information/commuting fraudulent information…etc. (Refer enclosed attachment)

If not resolving the Issue with reasonable time than we will sue in court of Law & proceed with legally because we have right to demand. we have purchased product based on Return & Exchange policy

Thanks & Regards
Mahendhar Reddy
[protected]

Return
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