AMRI Hospitals Customer Care

+91 33 2335 8596

+91 33 2335 8595

+91 33 2335 7710

www.amrihospital.com

JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

This has in reference to my collection of Bed Head Ticket of my mother Syamali Chakraborty from medical records department and the experience thereof.
I had applied for the Bed Head ticket on 28/01/15 to the MS, AMRI, SALT LAKE. I was received a call from concerned dept. few days later for the collection of the documents. But unfortunately my mother was passed away on 01.02.15 and due to rituals I could not able to collect it. When I visited the concerned dept.(1st fl, ahluwalia bldg) today (12.01.15) at 3-30pm the staff specially a tall thin elderly lady was very rudely spoken me. She was wearing a saree and was in hurry to leave. She asked why it takes so much time to receive the document and kept me waiting for a long time. She was disgraceful. My mental state is very down and depressed now a days so couldnt react. Im very sad in this incident. Such an experience is not at all expected from a reputable hospital and the word "customer care" gone for a toss.
The details :
Patient Id – SL00090621
Encounter Id[protected]
Hopefully you will identify the concern lady and educate her how to behave with a person who had lost his mother few days back.
thnanking you
Soumitra Chakraborty
[protected]

+91 33 2335 8596

+91 33 2335 8595

+91 33 2335 7710

www.amrihospital.com

JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

The service offered by the echo room in ground floor is pathetic. They entertain side cutting of serial for the ones known to their staffs. Waited for an hour on 21/09/2018 for my serial for the test. But then a hospital staff accompanied a patient known to him and to our surprise they were called first. When i complained that it is our serial as stated by themselves, they lied that doctor has instructed that he would do their check up. But no doctor came to the room and their echo was done.
Being a reputed hospital, such kind of behaviour (Just like govt hospital) is never welcomed.
Feeling pathetic.

Kanchan patra

+91 33 2335 8596

+91 33 2335 8595

+91 33 2335 7710

www.amrihospital.com

JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

I booked an appointment with a psychiatrist at amri mukundapur through a phone call on 14 july 2016 at 11:39 am to see the doctor on 15 july 2016. i was asked to come over to the hospital between 1pm – 2pm.

I reached the hospital at 1:01pm and inquired about my appointment, but to my surprise, no one knew i had an appointment since i did not have the doctor's name (although they did note down my patient's name and mobile number). after running to multiple desks, i was asked to book an appointment with dr ayanangshu nayak. so 15 mins later i had an appointment. now i was asked to wait for the doctor in the waiting area. all this while, i had a senior citizen psychiatric patient sitting with me who was growing impatient. after 20 mins of waiting, i found out that the doctor was not even in the hospital. this was in-spite of the fact that i asked multiple times about the doctor's availability and everyone asserted that the doctor was available. now the patient was becoming aggressive and i could not convince her to wait but the hospital staff kept on insisting; asking us to wait and that the doctor was "nearby" and that there was some issue with his car that caused the delay. finally at 2:15 pm i decided to leave being unable to handle the patient for any longer. even at that time, the hospital staff kept on insisting that the doctor will be available shortly.

I would like to question the ethics and practices of the scheduling person who took down my details when i called, the hospital staff who lied to my face that the doctor was available and mostly of the doctor who kept on saying that "he was nearby". i have lost all respect for the amri institution as a whole and the doctor in particular who evidently, has no respect for an elderly patient.

The hospital staff did try to offer me tea or coffee to make the wait bearable but they did not empathize with the situation that they were dealing with a psychiatric patient. and yes, i was not offered a refund of the medical consultation fees and the registration fees.
Uh id: am30000928
Encounter id:[protected]

I would consider this complaint to be resolved if the following conditions are met:
1. a written apology from the hospital with steps to ensure this does not happen in the future
2. a written apology from the doctor
3. full refund of the amount that i paid sent to me as i would not waste any more time in going to the hospital

+91 33 2335 8596

+91 33 2335 8595

+91 33 2335 7710

www.amrihospital.com

JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

Sir/ madam
I sanjit singh father of arash prtap singh wants acknowledge a complaint of amri hospitals kolkata. My arash pratap singh was admitted in bhagirati neotia hospital for the treatment of diffrent sorts of viruses. On 12th of september 2018 they refered him for amri hospital and the treatment starts in amri hospital after 10 to 12 days they told that virus is cleared but on 27th of september they told that our child is suffering from dengue fever. How it can be possible that in p. I. C. U dengue mosquito will bite him in p. I. C. U. Doctor is accepting but management is pressurising the doctor and the management are refusing for this and telling that we can't do anything and if the child dies we are not responsible for it and are behaving very irrationaly

Regards
Sanjit singph no. [protected]

+91 33 2335 8596

+91 33 2335 8595

+91 33 2335 7710

www.amrihospital.com

JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

Patient Name: Prafulla Ch. Tripathy

Patient ID: BH00049499

Address: Baijamunda, Sambalpur

With reference to the subject, I would like to highlight your gross negligence towards patients by which someone's life is in stake. First you go through the attachment, all the references regarding my complain is there.
My father Mr. Prafulla ch. Tripathy was admitted on 07.06.16 to your hospital after complaining about chest pain. You had conducted angiography( Dr Lingraj Nath) and found one blockage in heart and put one stent on 08.06.16. And he was kept in ICU for 3 days. On 10.06.16 your radiology Dept Personnel Dr. Ramakrishna Meher had conducted ultrasound of my father, plz find the report attached and go through it properly. You have written in technical language that he had some issues( LARGE HAEMANGIOMA ON RIGHT LOBE OF LIVER) in his liver. We being naive to such terms, we couldn't understand what's written there. However it was your duty to advise us that there were some issues n needs attention. Neither the radiology department, nor the doctors told us anything in this regard. Even in the discharge summary, no advise was there to follow up or anything.
After a month, in July 16, they had visited for follow up, still doctor never advised to check up his liver, again in August he had visited for follow up, still the same casual attitude & negligence from your side and doctor never mentioned anything.
However my father's health started deteriorating with weight loss, loose motion, stomach ache, body pain. We visited several doctors in sambalpur, bt only one doctor doubted with cancer and advised to go to Bhubaneswar for further CT scan.On 06.10.16 we conducted ultrasound and CT scan and it was confirmed that he has HCC liver cancer since long and hence all the symptoms.

Have you been little serious enough in your job and could have advised us regarding his issues with liver in the month of June, he would have been treated earlier when the disease was at early stage and would have been recovered by now. This is to inform you that he is in Bangalore now under treatment and is really in pain and situation is critical. Only the doctors in Bangalore told us that it was clearly there in the ultrasound dated 10.06.2016 and we have not treated it earlier. It was really a surprise for us to have heard this from them that the doctors in AMRI hospital are so casual and care a damn about the patient’s life. Now could you let us know that the who would bear the pain, the trauma, the expenses and the uncertainities we are going through right now. How could a institution like yours be such casual and negligent ??

I want a proper explanation from your side on gross negligence and this mail is only to warn you in advance before I take legal proceedings on your hospital.

Plz take this mail seriously else be ready for the consequences.

I am going to put these in Social Media, so that everyone should be aware and will continue to do so till I get any explanation from your side.

Regards,

Nibedita Tripathy

Cell- [protected]/[protected]

+91 33 2335 8596

+91 33 2335 8595

+91 33 2335 7710

www.amrihospital.com

JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

The department wherein the tests are done in amri saltlake for master health checkup is really bad. The receptionist is not cooperative and did not tell me when to collect report and hang up the phone. They are not helpful at all. Very poor service. My company is already made the payment to amri but still they are not cooperating when i am supposed to collect the report. Her behaviour is also very bad.

+91 33 2335 8596

+91 33 2335 8595

+91 33 2335 7710

www.amrihospital.com

JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

My sister is 23 yr old named Sagufta Zabeen based in Kolkata has cancerous tumour engulfing her whole heart. Her Treatment started in June 2016. We consulted AMRI (Dhakuria), APOLLO GLENEAGLES, RABINDRA NATH TAGORE INTERNATIONAL INSTITUTE OF CARDIAC SCIENCES in Kolkata. Dr. P. K Hazra (HOD of Cardiology, AMRI) started giving her TB medicine despite the test coming as negative, it continued for TWO MONTHS along with STEROID (she was on steriod for 9 months). Dr Hazra referred us to Dr S K Todi (General Medicine Specialist, AMRI, Kolkata). The same TB treatment was carried on by Dr. Todi & asked her to go for PET SCAN. The scans clearly revealed the presence of TUMOUR inside her heart. But Doctor IGNORED it. And this lead to delay of proper treatment, making her more fragile. The WRONG TREATMENT went on for 9 months and the presence of tumour was finally revealed at a Delhi Hospital.The DELAY INCREASED THE SIZE OF TUMOUR and due spread elsewhere, which is now making her treatment impossible
At present she is admitted at AIIMS, Delhi fighting for her life

+91 33 2335 8596

+91 33 2335 8595

+91 33 2335 7710

www.amrihospital.com

JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

Patient i'd am10088267 bed no 1424 appointment for pet ct scan 12noon 22/01/19.. Patient from ward shifted to pet ct room around 12-15am scan completed around 3:00 pm. Repeated request for shifting to ward was made by me because patient is in fasting since morning but nobody listened till 4:28pm. Rather they denied their responsibility of shifting to ward. The undersigned immediately lodged complaint at helpdesk seeing kind of services rendered by the institute. Please improve services to critical patient and own responsibility. Contact [protected]/[protected]@gmail.com

+91 33 2335 8596

+91 33 2335 8595

+91 33 2335 7710

www.amrihospital.com

JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

My mother admitted in AMRI saltlake under Dr. JB Chohdhury for Knee replacement, 7th floor bed No 790. Immediate next to her bed 789 there was a female patient Sujata sen Sarkar under Dr S Bandyopadhyay . every patient was talking about her diagnosis of Swain Flu and nurses wering mask but surprisingly not patients, it is disgusting that how you people kept her knowing its a contiguous sickness. I complained to floor manager and she ignored it saying we suspected then i asked her report is positive or negative ? she replied test will take time… this is how AMRi a reputable hospital treating there patient making porne to risk ??? even she left now what will hapeen if god forbid my mother fell ill after discharge ???
who will take the responsibility ?? if its not properly answered will contact higher authority

+91 33 2335 8596

+91 33 2335 8595

+91 33 2335 7710

www.amrihospital.com

JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

My name is rajesh daw patient admitted in your hospital on 3/01/18 today on 5/01/18 at 9 – am asked floor manager to know my out standing bill & insurance approval. But i got rude & rough & unethical behaviour. I am a diabetic patient i am surprise to get this type of behaviour.
I want proper justice immediately.
Regards,
[protected]