AMRI Hospitals Customer Care

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JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

Hi,

My mother had an operation 2 years ago on August at AMRI BBSR where her uterus was removed because of Fibroids by Gynaecologist Dr Harpreet Kaur.
The biopsy report had cancer grade 1 due to which under the consultation of Dr Harpreet Kaur and Dr Sunil Jaiswal, my mother had another operation on October for proper staging where her lymphnodes and ovaries were removed.

However, after the second operation she is behaving quite weirdly, she is not able to understand or concentrate on things neither does she talk to anyone.

Please take into consideration as her mental health got affected due to it.
We have been going to several psychiatrists and neurologists but nothing has worked. She is still the same.
I am afraid she has lost her sanity after the operation.

Please take strict action against the doctors mentioned of AMRI BBSR hospitals and please suggest what can be done to cure my mother who has to suffer a lot and the family as well.

Regards,
Priyashree Nanda
Daughter of Patient Priyadarshini Nanda

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JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

To

The Dy. Secretary,

Ministry of Health & Family welfare,

Room No-514-B/A,

Nirma Bhawan,

Delhi-110011

Esteemed Sir/Madam,

With due respect I Sri, SUBIR BOSE, residing at Block No-03, Flat no-1/B, Manjuri Garden, Area- Ramchandrapur, PO- Narendrapur, South 24 Parganas, Kolkata, Pin-700103, West Bengal, beg to state a few lines before your office that I have been administered 1st Dose of “COVISHIELD” on 17th March’2021 ( Bath no-4120Z021) from R.N Taore Hospital/ Kolkata. My Beneficiary no-[protected] which has already been uploaded to the “COWIN” portal. And I took 2nd dose on 29/04/2021 from AMRI HOSPITAL, 230 PANO ROAD, Behind Metro Cash & Carry, Purba Jadavpur, Mukundapur, Kolkata, Pin-700099.The money receipt of AMRI HOSPITAL vide patient No-AM30159636, OPD No[protected]/1, Bill no-MKOPBL/10937467, a copy of which is enclosed herewith. But it is regretted to point out that the 2nd dose which I have taken from AMRI HOSPITAL/Kolkata has not been uploaded in the “COWIN” portal. In this context, it is also mentioned here that a Slip bearing No-055 was issued by the R.N. Tagore Hospital when I took 1st dose on 17/04/2021 with clear visible stamp of R.N. Tagore Hospital. In the same Slip AMRI HOSPITAL has endorsed that the 2nd dose was administered on 29/04/2021 with their stamp also. A copy of which also enclosed herewith.

As such, I would request your good office to help me so that final certificate is uploaded at “COWIN” portal so that it is available to me.

With Thanks.

DA:- As Above

Dated: 03/08/2021

Yours Faithfully,

Subir Bose,

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JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

Dear Sir,
I, Sekhar. Mukherjee, retired class 1 central govt. Gazatted officer, IICB, kolkata, vide medical ID card no. 295 took admission yesterday 21.07.2021 ( morning) for several test i, e, engiograph, USG, echocardiogram etc;. At the time of admission I told repeatedly to the admission desk I entitled in PRIVATE UNIT, but intensionally they alloted me general word, bed no. 1347.
Therefore, I would request you kindly see and take appropriate action and do the needful as early as possible.
( SEKHAR MUKHERJEE)

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JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

This is to inform you that your Front desk employee Mr. Suman Das working in 11:30 am shift misbehaved with rude attitude on 15.07.21 when enquired regarding vaccine 2 days back he said to come at 9:00 am and today when asked he said he never told at 9:00 am instead said that I am lying. Is this the way to behave in front desk with your customers. I am very sorry to say but most of your employees are not well trained how to treat their customers rather they have an attitude that by giving information they are doing a favour to us but let me tell you this is their job and they are paid to do this and not to be rude and show attitude to customers. Hence I will request your management to take strict and proper action on this matter because this type of behavior is unacceptable.

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JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

Dear Sir

Please note our Detail Below :

NILANJAN ROY MOBILE NO. [protected]

ADHAR CARD NO.[protected]

ADDRESS : 86/C N S C BOSE ROAD
1ST FLOOR
KOLKATA 700040

POMPA ROY MOBILE NO [protected]
ADHAR CARD NO :[protected]
ADDRESS : 86/C N S C BOSE ROAD
1ST FLOOR
KOLKATA 700040

DOSAGES DETAILS VACCINATION AT AMRI HOSPITAL MUKUNDDAPUR KOLKATA WEST BENGAL

!st Dose Taken on : 03.03 2021 (Both Nilanjan Roy & Pompa Roy)

2nd dose taken on 16.04.2021 (Both Nilanjan Roy & Pompa Roy)

But by Mistake AMRI Official /Staff has failed to record the same Properly as a result Our Provisional Certificate Shows that our First Vaccination was taken (Both o[censored]s) on 16th April 2021 whereas it was our 2nd dose of vaccination. Actually, our First dose was given on 3rd March which was not been registered by AMRI Mukundapur Kolkata staff. As our 2nd vaccination is already over but just for this mistake it is showing our Next 2nd Vaccination Due date is between 09th july to 06 th august 2021.

I am enclosing Scan copies of AMRI MUKUNDAPUR KOLKATA Dose’s certificate for your ready reference.

You are requested to take up this matter urgently and do the necessary correction and send our Corrected Provisional / Final Certificates for COVID-19 Vaccination to our following Email addresses at the earliest

Thanking you

Yours Faithfully

NILANJAN ROY/POMPA ROY
86/C N S C BOSE ROAD
1ST FLOOR
KOLKATA 700040
INDIA

Email addresses: [protected]@yahoo.co.in
[protected]@gmail.com

Mobile: [protected]
[protected]

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JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

Dated: 03/06/21
To
The Medical Superintendent,
AMRI Hospital, Mukundapur,
230, Barakhola Lane, Purba Jadavpur,
Mukundapur, Kolkata – 700099

Dear Sir,

Sub: Discrepancies in the Certificate as issued by AMRI Hospital, Mukundapur and as downloaded from COWIN Portal!

I, Biplab Sengupta (Reference ID[protected]; Aadhar No.[protected]; Mobile [protected]) took first shot from AMRI Hospital, Mukundapur on 2/3/2021

On 16/4/2021, i was administered the 2nd dose at AMRI Hospital, Mukundapur and was given a hand written certificate and was instructed to download proper certificate from COWIN portal after couple of days.

However, when I downloaded the certificate from COWIN portal, it shows that i have only been given the 1st dose 0n 16/4/21 and the 2nd dose is due from 14/5/2021 to 11/6/21?

I understand it must be a data entry problem but unless it is solved immediately, we will not be able to download the proper certificate.

Please note, I am holding a ticket to USA by Air India to meet my daughter ( my only child) and they are not accepting certificates unless it is downloaded from COWIN portal with QR code. I would be much obliged if you could kindly help me out at the earliest.

With Best personal regards

Biplab Sengupta
M: [protected]
Email ID : [protected]@hotmail.com
XENON, Flat – 4A, J-383 Baishnavghata Patuli Township, Kolkata – 700094

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JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

Place: amri hospital, saltlake
Name: piya chakraborty
Phone number: +[protected]/[protected]

Our patient got admitted to amri hospital on 20th september for regular fever, as he was an ex-employee of indian railway, br singh hospital referred him to amri. It was said by br singh hospital that all reports are ok and they didn’t find any clue of regular fever, although there was a very prominent clue of 1st stage of kydney failure. (High albumin creatinine ratio). We got the report from br singh on 19th september 2019, while doctor said that all reports are ok, we found that there are multiple cases including kidney report was not ok.
However, when the patient was admitted under dr. Indranil sinha roy the condition of patient was good, only the problem was regular fever and fall of haemoglobin. After 3 weeks of thorough testing (Including pet ct scan, all cancer related testing) they said, 2 vegetations were found in valves of heart.in the meantime the kidney condition become worse, though they said kidney will not be a problem, the main problem are the vegetation. Three weeks after they said 1 vegetation is recovered and the patient need 2 types of antibiotic daily to recover from it. The kidney condition become worst now, they said it’s very tough to recover kidney, the patient may need dialysis. All of a sudden, the patient started behaving abnormally, doctor said it’s due to kidney failure and it is called urenal psychosis. Then they started dyalisis, and after 5/6 times the patient was no more in the condition to take all those heavy antibiotics. Our patient take last breathe on 7th november.

We have several questions on this mistreated case:

1: we came to know that the plenty of neuro medicines was given to patient. Why?
2: why treatment of kidney not happened throughout the treatment (Except last few days)?
3: why amri return the patient to br singh hospital in the worst condition? Without any oxyzen mask even in breathing problem?
4: dr indranil sinha roy constantly misguiding us with other issues apart from kidney, we came to know maximum of the patient faced same type of treatment under indranil sinha roy.

We need these answers, this is an high example of carelessness, mistreatment and medical business policy. We will go to the highest extent regarding this and therefore we are going to complain against this to the consumer forum. Hope this matter will be taken with highest level of seriousness.

Also we will mail the same to the amri hospital and br singh hospital. Please look into this, hope we will get a reply back and help others to refrain from taking treatment from this hospital.

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JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

Amri hospital has been one stop solution for my family since last 2 years. My family went for surgery and regular check up several times. Our experience was very good until today. But perception changed today by a doctor today. My father consulting dr. Sushanta mohanty (Dermatologist) from last 2 weeks. After taking his medication my dad had bad reaction and he went to see dr sushanta. The way dr treated him is very unprofessional. Here are the few words what dr reacted for a medicine reaction.

* if you are getting secure headache after using medication. You can go and see neurologist.

* i don’t know why you are getting those rashes after taking these medication. If you want you can stop them.

* nothing wrong with my prescription i don’t know why you are getting rashes and headache.

Is this the right way to treat patients? Dr sushanta doesn’t know the basics ethics how to treat or talk to people. I request management to look this matter seriously and help other patients in future

Name of the patient-jagatananda jena
Hospital – bhubaneswar

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JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

My father admitted on 31st January, 2020 with liver abscess under Dr. Sudipto Ghosh(Gastro). Liver aspiration process was done on 1st February, 2020 and the fluid was sent for Rapid Blood / Body Fluid Culture test. I supposed to receive that report on 6th February, 2020. But when I went to collect the report on 12th February, 2020 as I had an appointment with Dr. Sudipto Ghosh(Gastro), I asked to wait for 30minutes. The report was not ready. The authority could not even give me proper reason for the delay. I had to visit the doctor without that report. When I came back again to collect the report, I had to wait another 20 minutes. This kind of mismanagement is not expected in a medical sector. Who’s going to pay for this harassment?
I need a proper explanation with the details. I have attached the supportive documents. Please take a prompt action against it.

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JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

Please note that i admitted my father (radha kant khandelwal) in hospital in amri salt lake in bed no 2708 on 2nd of april’ 2021 as he was covid positive.
Unfortunately he fell from his bed on 7th morning and as per doctors he suffered fracture / dislocation. But in spite of this, hospital is not taking care of orthopaedic treatment and i was asked to discharge the patient. The hospital staff told me that they will not provide orthopaedic treatment in spite of the fact that the patient is in unbearable pain and is not able to move at all.
They are constantly pressuring me to discharge the patient. I fail to understand this kind of behaviour from a reputed hospital. They should do the required treatment as how i am suppose to take the patient home in such condition. I have consulted other hospital and they are not ready to take in covid positive patient for orthopaedic treatment.
I want amri hospital, salt lake to give me in writing that they want to shift the patient out of this hospital in his present condition.
Amri saltlake should provide me alternative hospital who will admit the patient and will do the required treatment.
Vaibhav khandelwal – [protected]