AMRI Hospitals Customer Care

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JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

Saltlake amri hospital emergency rmo dr. Behavior is very rude and unprofessional. They have to understand that they're in medical profession and how to behave with patient party during an emergency. That is fine if they don’t want be sympathetic with the patient party but they can at list work/behave professionally.

But they are threatening patient party, showing security. Does it means they can use mussel power if patient party is bit queries patient condition in an emergency.

Such inhuman behavior is not all expected from such a renowned health organization.

Hopefully hospital management will take the necessary action and insist their staff to work/behave professionally.

Thanks

+91 33 2335 8596

+91 33 2335 8595

+91 33 2335 7710

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JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

Even after booking for appointment for regular check up and obtaining confirmation of the date, time and the Consulting Doctor, when we visit Amri Hospital Bhubaneswar OPD desk, we are asked to wait for our serial number which has been given on first – cum- first serve basis even if they have not taken prior appointment. If that’s so, then why the online booking facility and why it has not been mentioned about first – cum – first serve system?
Can I expect a response on this?

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JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

Sir i have religare health insurance, my 12 years daughter admitted at amri hospital, bhubaneswar, with severe abdominal pain, which was diagnosed as pancreatitis, but when they send the detail report to insurance company for claim, they have written that father has pancreatitis 20 years before, but i never had any such type of pancreas complain, how come such a irresponsible thing can be done by this amri hospital? Now the insurance company declining my claim basing on this wrong & false information.

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JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

Worst behaviour of the doctor's assistant outside the doctor's room. And indirect insults by the doctor without any reason just for supporting that assistant. And unmaintained reports and documents. Even if you ask anything to enquire they are not ready to help you out imstead they use to insult to the patoent and patient's attandent. Even just to delever a report they took half hours to search and find out the report and that also there was no other patient at that time standing on the que.
Very disappointed & will never visit again. They should apologize for their miss behavior. Hope the superior authority will look after the situation and do the needfull. As your hospital is a very reputeted hospital so i hope you will do the needfull. Thanking you

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+91 33 2335 8595

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JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

Sir,
Kindly refer my bill no-bhipbl/10075303 dt.26.07.2019 patient id-am40138205 where in an amount of 2300.00 has been charged towards resuscitation procedure for my new born baby on dt.24.07.2019. I am eligible to get cghs rate. As per cghs nabh rate serial number 517 the rate for above procedure is 212.00. An excess amount of rs.2088.00 has been charged by your hospital. Further no report has been given i. R. T the said procedure.
In addition to above rs 500.00 on dt.24.07.19 and rs.500.00 on 25.07.2019 has been charged towards nursery under head bed charge. But as per cghs list serial no – 514 the rate is 214.00 per day. Hence an amount of rs.572.00 has been excess charged.
Therefore kindly look into the matter for early settlement of my issue.
Regards
Manoj kumar goutam
Manager (Audit)
Food corporation of india
Regional office bhubaneswar
M-[protected]
[protected]

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JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

My dad went for a ct angio in mri salt lake on 22nd august.
When they took him in, he was given a double dose of betaloc due to which his heart rate started fluctuating from 25-35. Following which he was admitted to the emergency ward after which he was kept under observation for 24 hours. On 23rd august, they finally conducted the test and discharged. The total bill amount was 35 thousand rupees. The normal rate for the angio test was 10 thousand rupees; but we were charged 22 thousand for the test itself. This is unjust and illegal.

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JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

I am writing in order to inform that "miss kasturi dey" at the billing counter of the usg section of amri, saltlake, is extemely ill mannered and doesnot know how to behave.
My father came in fir a mri, he is 68yrs of age, is waiting for 3.5 hrs for the procedure owing to some prerequisites, being a layman i was not aware enough on the method.. I followed up with miss dey 2-3 times, not only was she irritated but when i said you are 21yrs and had your lunch on time so imagine an aged person dint had anything from the morning, could you please expedite the process. Instead of being emphatithic she was so blatant and curt in her reply, stating if you cant wait, test results wont come fine.
I ask the management, we are already worried about the condition of our patients, are these behaviour really necessary. When i said her this she said you want to complain, and she handed me over a piece of paper laughing all the way. Like really, such audacity, because they know no action will be taken nor a warning will be given to them and they are allowed to behave like that.
We are coming to amri, 5yrs straight now but this is the first time we are mishandled like this. Hoping to get an update on this incident from the management of amri.

Your faithfully,
A humiliated patient
24th august, 2019

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JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

Dear amri.

I would like to share my experience with dr. Biptab ghosh, first a fall please tech him how to talk with patients and share the feedback about rude and sarcasm. He didn't allow me to speak in briefly and continuously speaking in bengali however i don't know bengali properly.

I never recommend this dr to any one.

Please some action on it. As i feel i am wested my 750/-

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JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

I am hospitalized Amri Hospital 3times for Kidney stone under Dr. B Shiva Shankar. I have been taken 4times to OT theatre and claimed huge bill from Mediclaim about to Rs.179012 but still I am not cure. After that again I revisit and give 2no test and some pain killer. I am suffering huge pain and to stop it I am taking pain killer injection. Dr told me again to test but didn't give me any medicine. Really very pathetic performance from Dr and also from nursing home. This nursing home present only to take money not have proper service.
Now I came Chennai to check and feeling better
Pathetic experience from Amri Hospital Salt Lake

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JC – 16 & 17, Salt Lake City, Kolkata, West Bengal, India – 700098

My father N C Das( patient id AM30011000, Bed no 2435) was admitted to AMRI hospital Mukundapur Kolkata on 02-OCT-2019 12:10:00 and was discharged on 07-OCT-2019 12:10:00. The TPA team didn't send incorrectly Formatted billing documents to the Insurance team, leading to the Insurance team asking for properly formatted bill documents by 4.30 PM, The TPA team didn't work on the billing documents and send the revised formatted bill to insurance team by 8.00PM. This lead to insurance team office getting closed and the patient could not be discharged. This is totally lack of Negligence and criminal offence from the hospital as they are trying to bill us for Another 2 days for a patient who is already discharged. You can contact me on [protected] to know more about the issue.