Apollo Clinic Customer Care

+91 80 4076 8888

www.apolloclinicjpnagar.com

33, Kothnur Dinne Main Road, Gaurav Nagar, Puttenhalli, JP Nagar 7th Phase, Bangalore, Karnataka, India – 560078

Conducted at Apollo CLINIC, Newtown Kolkata.

The Report of the said Test were collected by me on 13th March, 2021. While going through the report under the head Kidney stated “A LARGE (MEAUSRING 1.8 CM X 5.9 CM) EXOPHYTIC CLEAR UNILOCULAR CYST SEEN IN THE LOWER POLE OF LEFT KIDNEY. ANOTHER SMALL (MEAUSRING 2.4 CM X 2.2 CM) CYST IS SEEN IN THE LOWER POLE”.

While on consultation with Our Dr P Pooviah, on the 16th March, 2021 & going though the Sonography Plates it came to our notice that no such problem existed in the left kidney. However on closer scrutiny it was observed that the problem existed in the Right Kidney

Moreover from our previous such Test conducted way back on 24th July, 2018 from AMRI Hospital, Salt Lake, Kolkata confirms the same.

On confronting with the findings at your Test Centre the same was accepted verbally to as mistake.

When the things were pointed out your Rinki Palit wrote back to us stating

This is to inform you as discussed today related to report we will look into the matter asap and get back to you over a call at earliest regarding the usg report of patient Ms Shiuli Pateria .

In view of the above circumstances it seems a case of sheer negligence causing a lot of distress to us. Moreover who would take responsibility in case if the treatment of the patient would have started. The part of the Apollo Clinic, Newtown, Kolkata which needs to be thoroughly probed & responsibilities to be fixed. The doctor conducting USG needs to be sacked immediately & the clinic which is looting & fooling should be immediately closed down
Aneesh
[protected]

+91 80 4076 8888

www.apolloclinicjpnagar.com

33, Kothnur Dinne Main Road, Gaurav Nagar, Puttenhalli, JP Nagar 7th Phase, Bangalore, Karnataka, India – 560078

I had booked for RT PCR test for my mother at Apollo Clinic, Newtown, Kolkata andd due to network issue, I had to pay twice i.e. Rs. 1300 twice for the same patient. The amount was deducted from mine and my wife’s account. It has been more than 12 days but yet the same is not refunded. Apollo Clinic guys give me excuse that the same will be refunded within the next 2 days but that next 2 days have never come. I have forwarded all the details but they are hardly responding to the same.

+91 80 4076 8888

www.apolloclinicjpnagar.com

33, Kothnur Dinne Main Road, Gaurav Nagar, Puttenhalli, JP Nagar 7th Phase, Bangalore, Karnataka, India – 560078

Apollo Clinic Barrackpore is just a pathetic diagnostic centre with the cosmetic brand name of Apollo. The reception stuffs and the booking persons are very rude, arrogant and absolutely dishonest. They just want to loot the money from the patient party who are in a difficult situation. They called and booked my appointment for testing of NT PROBNP saying the cost is 3000 on Saturday evening and next day when I went with with my father for testing they said the rate has changed in the system and I have to pay 4500. How come rate changes in the system overnight. Also, the behaviour of front desk stuffs and very very disappointing as neither they have knowledge nor courtesy towards customers. They have been trained and paid to loot the patient party. #apolloclinc should take action against them and train them to be professional… Overall don’t go by brand name and get service from somewhere else instead of giving high charges seeing the brand name of Apollo. It’s a simply pathetic and disgusting…

+91 80 4076 8888

www.apolloclinicjpnagar.com

33, Kothnur Dinne Main Road, Gaurav Nagar, Puttenhalli, JP Nagar 7th Phase, Bangalore, Karnataka, India – 560078

I, Sudeep Kumar Bhattacharya aged 65 years and my wife Shraboni Bhattacharya got 2nd dose of Covishield at your subject location on 02/07/2021 at 13:50 hours. Following
discripancies observed-
1) No physical distancing maintained
2) Everything was done in a hurry
3) As soon as we entered after necessary payment, we found the personnel standing with syringe with whatever inside we didn’t know and the same was administered to us.
4) We even could not be allowed to know whether the syringes used were new or not. Also we didn’t know about the content in the syringe. Only after enquiry we were told that it was Covishield, as no foil was shown to us.
5) Instead of asking us to wait for half an hour to see the adverse reactions if any and also as per standard protocol, it was being continuously announced that those vacinated should immediately leave the premises.
Please arrange to investigate the matter with due importance, I have already submitted my feedback to the G.O.I through their feedback portal.
After making the necessary payment and as a senior citizen, we are entitled to know the about the content being administered to us, quantity being pushed and the respective batch numbers with expiry date !
Regards,
Sudeep Kumar Bhattacharya
[protected]@gmail.com

+91 80 4076 8888

www.apolloclinicjpnagar.com

33, Kothnur Dinne Main Road, Gaurav Nagar, Puttenhalli, JP Nagar 7th Phase, Bangalore, Karnataka, India – 560078

Myself, got my second dose of covaxin from saltlake newtown Kolkata on 27th June 2021. I was informed that there is some issue related to my validation though I have pre-booked the appointment in cowin app from 11 AM-12 PM slot.But however, I was assured that SMS will be received within 2 days maximum. I went ahead & took my second dose.However till date no SMS is sent to my registered mobile number.

I have called the provided number. After multiple attempts, it got connected & I was given another number ([protected]) to send my receipts via whatsapp. However, even after 24 hrs my message is not delivered to that number & while calling it says unavailable.
However, again we could connect to the customer service & got assurance that SMS will come but no luck yet.

This is with immense displeasure, I am writing this to you. Hope the needful will be done at the earliest.

+91 80 4076 8888

www.apolloclinicjpnagar.com

33, Kothnur Dinne Main Road, Gaurav Nagar, Puttenhalli, JP Nagar 7th Phase, Bangalore, Karnataka, India – 560078

Today I had visited Apollo clinic at Indiranagar, Bangalore with my mother.
For me Annual medical by company and paid for mother 5900/- for master health checkup.

Positive Observations: ECG technician, Blood collect Technician, ENT & Gynecologist done their job very good.

Areas to be improved:

1) No friendly nature of team.

2) They already knows that there problem with ultrasound testing prior to I paid amount. After paying amount only they reveal that need to come other day for ultra sound testing. After that we came to know that, not working the same yesterday also.

3) No guidance was there what next after each test until unless repeat followup.

4) Not provided bill, after so many followups only they said like will share to mail after

5) No punctuality of staff. I did wait 1.5hr for at Echo test room even i am first person for that test.

5) I will raise raise a issue with my organization to not recommend Apollo for employee health checkups

+91 80 4076 8888

www.apolloclinicjpnagar.com

33, Kothnur Dinne Main Road, Gaurav Nagar, Puttenhalli, JP Nagar 7th Phase, Bangalore, Karnataka, India – 560078

I had received my first dose of COVID19 vaccine COVAXIN on 01/04/2021 along with my wife at Apollo CLINIC Vivekananda Road. However we have not received any SMS from the Government proving that we have received the first dose.From what I understand our names have not been updated in the Govt records as been vaccinated.We had provided my mobile number [protected] to the clinic .Upon repeated calls to the clinic I was told that our record will be updated after receiving 2nd dose, I was told the same when I visited the clinic personally by the reception staff.Now that I am contacting Apollo clinic I am being told that I have to receive my second vaccine from a Government facility and the Government facility is saying that they can do nothing unless we have the SMS proof .Even though I have the receipt provided by Apollo that is not treated as being valid proof.Please advise me as to what is to be done as it is a matter of life and death.
Thanking You
Bikramjit Bhattacharyya
Chandreyee Bhattacharyya
[protected]
Email auro.[protected]@gmail.com.

+91 80 4076 8888

www.apolloclinicjpnagar.com

33, Kothnur Dinne Main Road, Gaurav Nagar, Puttenhalli, JP Nagar 7th Phase, Bangalore, Karnataka, India – 560078

HI

This is for Apollo clinic Newtown DLF Galleria, kolkata, I am trying to book an RT PCR test and the number which is given from Apollo DLF Galleria is [protected] but no one respond to call or message even the DLF Galleria number for booking no one is responding on time, people are not bother about customer service, Worse experince as a customer, lot of time i have visited this place, Biggest concenrn is you have 3 counter for taking payment out of that one you have made for report delivery, why can’t you have separate counter for report and that too away from main counter, Once we paid the bill there is no system driven tracking mechanism as i went to ultra sound and there we need to handover our bill copy than only your Que start, Why there is no auto system why a patient need to run here and there for everthing

+91 80 4076 8888

www.apolloclinicjpnagar.com

33, Kothnur Dinne Main Road, Gaurav Nagar, Puttenhalli, JP Nagar 7th Phase, Bangalore, Karnataka, India – 560078

I am a loyal customer for the Brand APOLLO for its swiftness, perfection in tests and reports and cleanliness and professionalism.

Its regretful to inform that we never get report in time for last 2 years.Its not only the COVID pressure but it is setting into Your system.

It is so painful to express here that when we try to inform people to your center they show such poor ignorance that we feel as if we are begging.

We usually visit your Newtown Clinic in Kolkata.

Please take this a serious complaint which may cause collapse to such a great organisation as the loyalty shifting would not take much time on service issues.

+91 80 4076 8888

www.apolloclinicjpnagar.com

33, Kothnur Dinne Main Road, Gaurav Nagar, Puttenhalli, JP Nagar 7th Phase, Bangalore, Karnataka, India – 560078

Hi
My 2 year old son had 2 stapler stitches before that needed to be removed. We went for JUST REMOVAL of those 2 stitches. They charged us Rs 1500.
500 Rs for consultation and 1000 Rs for surgery costs as they called surgeon because the physician couldn’t cut the stapler stitches. I can attach the bill. This will hardly cost Rs 500 overall, even in reputed hospitals.
So the general physician charged500 Rs but couldn’t do anything. The surgeon then worked for one minute and charged Rs 1000.
This is looting people in the name of medicine.
Please take this seriously as it’s for a two year old kid. Because parents are ready to pay anything for the safety of children, they are stooping to unimaginable levels.