Apollo Clinic Customer Care

+91 80 4076 8888

www.apolloclinicjpnagar.com

33, Kothnur Dinne Main Road, Gaurav Nagar, Puttenhalli, JP Nagar 7th Phase, Bangalore, Karnataka, India – 560078

I swiped my debit card but receiptionist asked me to swipe once again even after money was bedited from account saying that first transaction will reversed. Now amount debited two times. Receiptionist told one transaction will be refunded but till now it has not happened. My receipt number is cbelrca211484. My registered mobile number is [protected]. I cantacted the clinic but i am not getting any response.

+91 80 4076 8888

www.apolloclinicjpnagar.com

33, Kothnur Dinne Main Road, Gaurav Nagar, Puttenhalli, JP Nagar 7th Phase, Bangalore, Karnataka, India – 560078

Nowadays the corona virus is spreading all over the world. To prevent this using a hand sanitizer is the only basic thing a normal people can do atleast. But now all are the companies are doubled and trippled the hand sanitizer’s cost. I bought a hand sanitizer which has an mrp amount of 60rs at 210rs and they didn’t provide bill also. Not only the apollo clinic all hand sanitizer producing companies are doing the same thing. Please take a severe action on the companies to reduce the hand sanitizer’s price to help the people and the nation

+91 80 4076 8888

www.apolloclinicjpnagar.com

33, Kothnur Dinne Main Road, Gaurav Nagar, Puttenhalli, JP Nagar 7th Phase, Bangalore, Karnataka, India – 560078

నాకు స్పియన్ l4 l5 కి సర్జరీ చేశారు 3మంత్స్ ఐoది సర్జరి బాగా జరిగిoది
అనీ చెప్పారు కానీ బ్యాక్ పెయిన్
నేనుబ్యాక్ పెయిన్ ప్రబులం గూర్చి వేళ్లను
1, 35000 సర్జరీ అమౌంట్ తీసుకున్నారు
ఆఫ్టర్ సర్జరీ
3టైమ్స్ ఎం.ర్.ఐ reports
డాక్టరు సలహా మల్లీ అమౌంట్ చూసూకో మల్లీ సర్జరి చేసుకోవచ్చు
అనిచెప్పారు
.డాక్టరు ఎం .వి కిరణ్ కుమార్ గారు కి
నా బాధ చెప్పు కోవడానికి వేలినప్పుడు, , 300 card

లేకపోతే ఎం.ర్..ఐ, 3 టైమ్స్

4 హౌర్స్ జర్నీ
వెస్ట్ వెస్ట్
ఆపాలో వెస్ట్ వెస్ట్ హాస్పటల్
ప్లీజ్ ఎవరికి రిఫర్ చేయ కండి
ప్లీజ్
Worst hospital, , it’s a corporate loot. No proper diagnosis, they only know how to make money. The doctors are pathetic. This was made to make money and not for treating people

+91 80 4076 8888

www.apolloclinicjpnagar.com

33, Kothnur Dinne Main Road, Gaurav Nagar, Puttenhalli, JP Nagar 7th Phase, Bangalore, Karnataka, India – 560078

I had visited apollo clinic for pre – surgery tests. I was happy to receive the test results online by whatsapp. But to my utter shock they did not provide my ecg test results online. Why provide partial results?
I had contacted the clinic over phone but they did not help.
I had contacted customer care but they seemed not interested in helping.
Never going to visit apollo clinic again.

+91 80 4076 8888

www.apolloclinicjpnagar.com

33, Kothnur Dinne Main Road, Gaurav Nagar, Puttenhalli, JP Nagar 7th Phase, Bangalore, Karnataka, India – 560078

Please take this email as a complaint against the severe behavior problem of your doctor dr. Kasturi bhaumik (Consultant obstetrician & gynaecologist) regn no-50619. [protected]@apolloclinic.com.
I had an appointment with on september 12th, 2020 for my wife ‘ir* *ek’ at 11:00 am ist. Last time we (Me & my wife) visited her on june 1st, 2020 (Around 3 months back) for my wife’s health issues, that time she prescribed some medicines (Including thyroxine sodium tablets) and asked to visit after 3 months. So today when we visited, during the consultation i simply asked one question: ‘should the thyroxine medicine be continued?’. I don’t understand what was wrong in that question but i received below replies from her. (Below mentioned underlined are the statements from her)

1 if you are asking this it means you have common sense problem. Don’t you know what thyroid stands for?
2 tum apne andar se yeh taboo nikalo. Tum jante nahi thyroid kya hota hai? (She mentioned ‘tum’ instead of ‘aap’ and that too in a very harsh tone as if she is talking to her slave).

Now my question to apollo is ‘am i supposed to get a mbbs degree before taking an appointment with any of your doctors? How i am supposed to know details about thyroid and its medicines? Also am i not supposed to ask any question about the medicines your doctors are prescribing? Or should we follow everything blindly?

I am a valued customer of apollo and i took my whole family there for all medical issues from the last 5 years but this time i am hurt. It’s a strong behavioral issue. I never expected such a crude behavior from apollo. I deserve and can surely get well behaved professionals in any other hospital (S) of the same level. Please look into it and take appropriate actions else i will have to bring this issue to some higher authorities (Like consumer forum) where i can get justice.
Looking forward to your reply..

+91 80 4076 8888

www.apolloclinicjpnagar.com

33, Kothnur Dinne Main Road, Gaurav Nagar, Puttenhalli, JP Nagar 7th Phase, Bangalore, Karnataka, India – 560078

Date of incident – 1 Feb 2021
Client No – FJES.[protected]
Issue – Please note the highly unprofessional behaviour of Apollo Clinic – Jessore Road. I had got my father’s testing (Chest X ray) done on Sunday 31 Jan 2021 as per doctors advise. I got a receipt which said that report collection time for Sunday is next day 7-8PM.

However, when I came to collect the report today (Monday, 1st Feb 2021) at 7:10PM, I saw the shutters are down. I called on the number provided and was told that they have changed the report collection time and they will not be able to give reports today. I told them that the bill mentions this time but they said that it’s not possible to update the bill. They said that there is a disclaimer in the bill that the time can change. I asked for escalation matrix to complaint and seniors number but did not get it. The center was open and the employees left from back gate after 7:30PM but they did not give the reports. This is highly unprofessional and irresponsible behaviour and that is why i believe other centres (local and small) are doing much better than Apollo (pan india and big).

Have raised complaint in Apollo clinic site site as well and such is the system that have got no ticket number.

Infact, the email address provided in the bill and the site do not match which clearly indicates that the intent is questionable.

+91 80 4076 8888

www.apolloclinicjpnagar.com

33, Kothnur Dinne Main Road, Gaurav Nagar, Puttenhalli, JP Nagar 7th Phase, Bangalore, Karnataka, India – 560078

Sir/madam,
I would like to draw your kind attention regarding the service I got from your Barrackpore clinic on today.As per information I received from web closing time of that clinic is 0900 pm when I reached at 2025 I found the shutter of entrance is down and staff s are chitt chatting .when I knocked initially no body entertained after few minutes security staff pulled the shutter and said clinic is closed and when I asked for closing time one of your staff said 0830pm.when i said for is closed at 0825one lady sitting in reception roughly said” 0830 mane 0830 abdhi service debo na ki, apni kal asun”, now I want to know
1.actual closing time of the clinic
2.good services which we are generally received from your organization till now, are stopped no a days.
There were few more persons are also present at that time to get reports which are very much essential for follow up action I hope necessary action may be taken so that we will get your renowned health care service again in future

+91 80 4076 8888

www.apolloclinicjpnagar.com

33, Kothnur Dinne Main Road, Gaurav Nagar, Puttenhalli, JP Nagar 7th Phase, Bangalore, Karnataka, India – 560078

Hi,

I just wanted to highlight on the consultation charges charged by Apollo clinic just to show the blood report which is prescribed by their clinic doctor.

I have visited your Apollo, Marathalli clinic on 7th Sep and consulted Doc Mr. Shekar S in medicine, I was suffering from fever so he prescribed me some medicines but since I was not feeling well again I visited on 10th Sep to doc Shekar again and he suggested to do some blood tests. I have done the blood test at your same Marathalli clinic on 10th Sep, your lab person said that report will only be available on next day that is 11 th Sep.

So when I visited on 11 th Sep again to collect the blood report and show the same report to doctor your clinic receptionist guys asked to pay Rs 500 as consultation charges, how come just to show the blood report called as consultation charges?? Is this how Apollo is charging ? ?

How come this is a policy of Apollo and till what extent it’s beneficial to any patient. Just to show blood report one has to pay full consultation charge, this is not what I was expecting from Apollo.

Even your customer care guy Mr. Sunil said this is how the policy works and this is standard consultation charges work and patient has to pay as per Doctor and as per clinic policy just pay and pay and pay… till the patient dies.

Even if this is your policy why there is a delay of 1 day in giving blood report, I could have showed the blood report on the same day without any of your stupid charges. First pay consultation charge and then do blood test for another Rs 800 and over and above to show report again pay Rs 500. Just to show report pay full charge, stupid logic.

I wanted to escalate this as much as possible and will share this feedback with everyone. Please revert.

UHID – CJUB. [protected]

Thanks
Satya
[protected]

+91 80 4076 8888

www.apolloclinicjpnagar.com

33, Kothnur Dinne Main Road, Gaurav Nagar, Puttenhalli, JP Nagar 7th Phase, Bangalore, Karnataka, India – 560078

I went to your gorakhpur apollo clinic for hiv, vdrl, hbs. Ag, tb tyyphoid, stool, urine and x-ray test i have given printed sheet and also sent email to them where all detailed are mentioned about the test, they charge the amount and they took 2 test tube blood, urine and stool, receptionist told me collect your report at 4pm. At mention time i have collected my report and show it to one of your dr (Md physician) and came at my home. At night 7pm i have started checking my all report, i have seen my tb tyyphoid repost is missing then i have called to clinic manager he said we forget to do the test and come tomorrow again give your blood so we do the test. I want to ask do you guy’s think my blood is water 💦, for 3 test, 3 tube blood. Who will cover my waste time? Also i did stool test where need to check following (Salmonella, typhi and parathyphi) but these things are not mention in the report. Stool test repot i have attached with folder please have a look

+91 80 4076 8888

www.apolloclinicjpnagar.com

33, Kothnur Dinne Main Road, Gaurav Nagar, Puttenhalli, JP Nagar 7th Phase, Bangalore, Karnataka, India – 560078

Every single day they used to make me wait for hours for the consultation and they never deliver the report on time and again waste of hours time. They behave like it is pretty normal case. This is happening again and again. Yesterday i have done a hba1c on an urgent basis, as i had to meet doctor at 11:30am. They told me that reports will be available by that time and they given me appointment today 11:30 slot. I came on time, upon enquiring i found that report is not ready yet. As a result of that i have to wait till 12pm. Do they really think that it’s possible for a private company employees are having that much of time? If so then why they are faking it by giving false slot timing and false promises?