Apollo Clinic Customer Care

+91 80 4076 8888

www.apolloclinicjpnagar.com

33, Kothnur Dinne Main Road, Gaurav Nagar, Puttenhalli, JP Nagar 7th Phase, Bangalore, Karnataka, India – 560078

This is to bring to your immediate notice and attention again that a transaction of rs.1000/- as doctor consultation fee of dr. Kasturi bhaumik for my patient mrs. Srinjana biswas ([protected]) done on 12th oct, 2019 at 4:03 pm at your salt lake clinic vide my indusind credit card number 4412 xxxx xxxx 2002 failed due to a callous power failure of your pos.
Since, i had already typed in my pin, indusind approved of the same but on power restoration of your pos, you denied and supplied me with the failed transaction slip (Please find attached your pos trnx failed slip).
Then i had to pay the same amount of rs.1000/- for the same purpose vide my kotak credit card as you may see from the other attached slip and your receipt, after clear and repeated assurance from your so called floor manager who committed not to claim the failed transaction on indusind card. Please note that she took a copy of the failed transaction slip so that no mistake is done in doubly charging me. I had already sent an email to you and indusind bank regarding the same, then and there.
To my utter disappointment and surprise, you have charged me the failed transaction as seen from my bank statement failing any whatsoever commitment from your side.
Having said that, please take immediate action on your side and refund the money asap, and kindly revert to me at the earliest. This is to avoid raising transaction dispute as suggested by my bank by 26th oct 2019 or any other further action on my side pursuing the matter.

+91 80 4076 8888

www.apolloclinicjpnagar.com

33, Kothnur Dinne Main Road, Gaurav Nagar, Puttenhalli, JP Nagar 7th Phase, Bangalore, Karnataka, India – 560078

I have chosen whole body check up for my
Mom in apollo clinic with belief that apollo is very good and trusted hospitals. Day started with a rude reception person, he is very arrogant. Sono mammography is not available in nizampet location which is not informed to me by clinic or by customer service. Receptionist simply answered “go to other location” for this test. Am i taking the tests freely? Can’t they check before whether all are available or not and can’t they inform me upfront that this service is not available. Breakfast is really worst and i see like they are bringing from roadside, salt content is high in chutney and idly. Very pathetic service. For tmt test we need to wait for 4 hours and this is very worst service i have ever seen in my life. I would try to suggest everyone not to go for health checkup to apollo. We have paid around 8k for tests. For ultrasound bladder is full but doctor is not here and i don’t know how much time we have to wait. This is really disgusting and the response from apollo is very pathetic and worst

+91 80 4076 8888

www.apolloclinicjpnagar.com

33, Kothnur Dinne Main Road, Gaurav Nagar, Puttenhalli, JP Nagar 7th Phase, Bangalore, Karnataka, India – 560078

On 19 dec 2019 i have booked my appointment for bthcg for home collection but i needed the report by 3 pm which i already conveyed while giving the blood sample and they confirmed they will give the report but they delayed the report and when i called on the given mobile number by them no one answered the ph for 2 hrs and this was really trouble some later my doctor requested to add progestrone to same sample the lab confirmed it can be done but the clinic told me that first i have to prepay for the test and then only they will ask lab to proced and i work far off i had to ask my freind to send her staff and get the payment done in cash as you guys dont accept online transfer and they told me report will be given next day evening and when i went collect the report again the report was not ready and apollo just lied to me and pathetic service false commitment. I will make a complaint in consumer forum also

+91 80 4076 8888

www.apolloclinicjpnagar.com

33, Kothnur Dinne Main Road, Gaurav Nagar, Puttenhalli, JP Nagar 7th Phase, Bangalore, Karnataka, India – 560078

Hi
My 2 year old son had 2 stapler stitches before that needed to be removed. We went for JUST REMOVAL of those 2 stitches. They charged us Rs 1500.
500 Rs for consultation and 1000 Rs for surgery costs as they called surgeon because the physician couldn’t cut the stapler stitches. I can attach the bill. This will hardly cost Rs 500 overall, even in reputed hospitals.
So the general physician charged500 Rs but couldn’t do anything. The surgeon then worked for one minute and charged Rs 1000.
This is looting people in the name of medicine.
Please take this seriously as it’s for a two year old kid. Because parents are ready to pay anything for the safety of children, they are stooping to unimaginable levels.

+91 80 4076 8888

www.apolloclinicjpnagar.com

33, Kothnur Dinne Main Road, Gaurav Nagar, Puttenhalli, JP Nagar 7th Phase, Bangalore, Karnataka, India – 560078

I swiped my debit card but receiptionist asked me to swipe once again even after money was bedited from account saying that first transaction will reversed. Now amount debited two times. Receiptionist told one transaction will be refunded but till now it has not happened. My receipt number is cbelrca211484. My registered mobile number is [protected]. I cantacted the clinic but i am not getting any response.

+91 80 4076 8888

www.apolloclinicjpnagar.com

33, Kothnur Dinne Main Road, Gaurav Nagar, Puttenhalli, JP Nagar 7th Phase, Bangalore, Karnataka, India – 560078

Nowadays the corona virus is spreading all over the world. To prevent this using a hand sanitizer is the only basic thing a normal people can do atleast. But now all are the companies are doubled and trippled the hand sanitizer’s cost. I bought a hand sanitizer which has an mrp amount of 60rs at 210rs and they didn’t provide bill also. Not only the apollo clinic all hand sanitizer producing companies are doing the same thing. Please take a severe action on the companies to reduce the hand sanitizer’s price to help the people and the nation

+91 80 4076 8888

www.apolloclinicjpnagar.com

33, Kothnur Dinne Main Road, Gaurav Nagar, Puttenhalli, JP Nagar 7th Phase, Bangalore, Karnataka, India – 560078

నాకు స్పియన్ l4 l5 కి సర్జరీ చేశారు 3మంత్స్ ఐoది సర్జరి బాగా జరిగిoది
అనీ చెప్పారు కానీ బ్యాక్ పెయిన్
నేనుబ్యాక్ పెయిన్ ప్రబులం గూర్చి వేళ్లను
1, 35000 సర్జరీ అమౌంట్ తీసుకున్నారు
ఆఫ్టర్ సర్జరీ
3టైమ్స్ ఎం.ర్.ఐ reports
డాక్టరు సలహా మల్లీ అమౌంట్ చూసూకో మల్లీ సర్జరి చేసుకోవచ్చు
అనిచెప్పారు
.డాక్టరు ఎం .వి కిరణ్ కుమార్ గారు కి
నా బాధ చెప్పు కోవడానికి వేలినప్పుడు, , 300 card

లేకపోతే ఎం.ర్..ఐ, 3 టైమ్స్

4 హౌర్స్ జర్నీ
వెస్ట్ వెస్ట్
ఆపాలో వెస్ట్ వెస్ట్ హాస్పటల్
ప్లీజ్ ఎవరికి రిఫర్ చేయ కండి
ప్లీజ్
Worst hospital, , it’s a corporate loot. No proper diagnosis, they only know how to make money. The doctors are pathetic. This was made to make money and not for treating people

+91 80 4076 8888

www.apolloclinicjpnagar.com

33, Kothnur Dinne Main Road, Gaurav Nagar, Puttenhalli, JP Nagar 7th Phase, Bangalore, Karnataka, India – 560078

Please take this email as a complaint against the severe behavior problem of your doctor dr. Kasturi bhaumik (Consultant obstetrician & gynaecologist) regn no-50619. [protected]@apolloclinic.com.
I had an appointment with on september 12th, 2020 for my wife ‘ir* *ek’ at 11:00 am ist. Last time we (Me & my wife) visited her on june 1st, 2020 (Around 3 months back) for my wife’s health issues, that time she prescribed some medicines (Including thyroxine sodium tablets) and asked to visit after 3 months. So today when we visited, during the consultation i simply asked one question: ‘should the thyroxine medicine be continued?’. I don’t understand what was wrong in that question but i received below replies from her. (Below mentioned underlined are the statements from her)

1 if you are asking this it means you have common sense problem. Don’t you know what thyroid stands for?
2 tum apne andar se yeh taboo nikalo. Tum jante nahi thyroid kya hota hai? (She mentioned ‘tum’ instead of ‘aap’ and that too in a very harsh tone as if she is talking to her slave).

Now my question to apollo is ‘am i supposed to get a mbbs degree before taking an appointment with any of your doctors? How i am supposed to know details about thyroid and its medicines? Also am i not supposed to ask any question about the medicines your doctors are prescribing? Or should we follow everything blindly?

I am a valued customer of apollo and i took my whole family there for all medical issues from the last 5 years but this time i am hurt. It’s a strong behavioral issue. I never expected such a crude behavior from apollo. I deserve and can surely get well behaved professionals in any other hospital (S) of the same level. Please look into it and take appropriate actions else i will have to bring this issue to some higher authorities (Like consumer forum) where i can get justice.
Looking forward to your reply..

+91 80 4076 8888

www.apolloclinicjpnagar.com

33, Kothnur Dinne Main Road, Gaurav Nagar, Puttenhalli, JP Nagar 7th Phase, Bangalore, Karnataka, India – 560078

I had visited apollo clinic for pre – surgery tests. I was happy to receive the test results online by whatsapp. But to my utter shock they did not provide my ecg test results online. Why provide partial results?
I had contacted the clinic over phone but they did not help.
I had contacted customer care but they seemed not interested in helping.
Never going to visit apollo clinic again.

+91 80 4076 8888

www.apolloclinicjpnagar.com

33, Kothnur Dinne Main Road, Gaurav Nagar, Puttenhalli, JP Nagar 7th Phase, Bangalore, Karnataka, India – 560078

Sir/madam,
I would like to draw your kind attention regarding the service I got from your Barrackpore clinic on today.As per information I received from web closing time of that clinic is 0900 pm when I reached at 2025 I found the shutter of entrance is down and staff s are chitt chatting .when I knocked initially no body entertained after few minutes security staff pulled the shutter and said clinic is closed and when I asked for closing time one of your staff said 0830pm.when i said for is closed at 0825one lady sitting in reception roughly said” 0830 mane 0830 abdhi service debo na ki, apni kal asun”, now I want to know
1.actual closing time of the clinic
2.good services which we are generally received from your organization till now, are stopped no a days.
There were few more persons are also present at that time to get reports which are very much essential for follow up action I hope necessary action may be taken so that we will get your renowned health care service again in future