Apollo Hospital Customer Care

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No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

My self Ashok Kumar Kalia R/O B/9 officers Colony Hoshiarpur Punjab. I visited Tata Show Room Garison Motors sherpur chowk opposit appolo hospita lLudhiana on 14.5.2011 app at 4pm. Ludhiana is approx. 80 KM from Hoshiarpur. i am interested to buy your indica vista top model. i asked show room employees to show me car. asking again and again they did not show me vehicle. all the show room employees were sitting in groups and were bussy in their own. they do not take interest in coustomers. i asked them many times for a glass of water but i was socked with their reply that today is saturday we are short of employee today. after waiting 45 minutes i came out of the show room and booked my car at dada motors Ludhiana.
with Regards
ashok K.kalia
b-9 Officers colony Opposite ITI
Jalandhar Road HOSHIARPUR
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[protected]

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No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

We bought some pediatric medicines in Apollo day care pharmacy attached to the hospital itself located in RA puram, chennai. MAny of the syrups they sold have expiry dates with a month. its unfortunate we noticed the dates only after returning home. These syrups are to be nutritional purpose and to be consumed 2.5ml perday and one bottle will take a span of 2-3 mnths. when we called and enquired about expiry date surprisingly they did not even take care about it and asking to consume those medicines and they do mention if anything happens to child then Appollo day care hospital is there to take care. such an idiotic reply i never expected and they want to play with lives of kids. hence beware of expiry dates for whatever they sell in appollo pharmacy as they are only just to sell medicines and the effects of expiry date medicines only we have to suffer.

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No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

recentlt my elder sister was admitted to this hospital with piles problem. where as in kolkata doctors told no need of surgery, doctor of this hospital suggested 'a small surgery". accordingly she was admitted. But affter 2 days doctor has not taken scissor . bill is going up.

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No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

Patient comes for Dialysis were it takes allmost 4 hours for a procedure and adding to that 1 n half +hour, its take total five n half hour to complete the enitre procedure, where a patient wit dibeties and renal problem required full nutrition . But the staff at apollo Bhubaneswar Mrs Dipika swain refused to give Dinner bcz the paitent entered at 4 pm and he is eligible for snacks and as per her Apollo protocal Says to serve only one food … No matter the patient is in what condition … height of service provided at private hospital like Apollo Hospital.
For a food do we really required to adhere a protocol … answer ?
Mrs Dipika swain is said to be a very bad rude behaved nurse then how she still exist .
Humbly request to the management to take serious action against her .
A secrete survey Has to be done for better assessment.
Your action against the complaint logged will Really appreciated…
Thanxs in advance

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No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

Hello, my name is Ananth. My father has been admitted at Apollo Hyderabad ( Jubilee Hills Branch). His name is P. Raja Reddy. Right now he is in the cardiology department. He faced a problem due to the recklessness of th Oncology Department. He had faced a serious problem while the staff and the concerning doctor did not even check his status after giving him a medicine called "Venofer". He had breathlessness, allergic and was almost about to faint. Till then not even a single staff responded to him after giving him the medicine when they knew it would have side effects. They did not have the anti dose with them at that situation. Is this the way one of the best hospitals treat a person who was loosing his consciousness? Dont they know that the medicine causes side effects to a cardiac patient? Is this the way you recruit Doctors who are commercial instead of being responsible? At that situation even I was like helpless to see my father who was in normal condition turning unconscious and asking me for help just hardly trying to explain me his chest pain too. I can give you the patient details if you are willing to take an action on the oncology department. Please save human life as its your main duty and responsibility.
Hope you would solve this problem with an inquiry.
Thanks and Regards
Ananth Reddy

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No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

I, Ankita Modak, a resident of Agartala, Tripura am writing this to complaint about a serious medical negligence & incompetence happened while treating my mother Ms.Sumitra Modak(Patient) in Apollo Gleneagles Hospital, Kolkata.
Patient Details:-
Name: Mrs.Sumitra Modak
Age:50
W/O: Kalyan Modak
Referred To: Dr.Sudip Roy & Dr.Mahesh Goenka
Bed No: Cabin bed No:496, ICU:268, Super ICU:3517
Admission Date: 21.7.2016
Diagnosis:Gall bladder stone
Elaboration of the incident:
(A)While doing a routine checkup a full body scan was done in Agartala. The scan results were consulted and it was observed that everything was normal except a stone in gall bladder. After discussing this with my father's
company doctor(ONGC) it was finalized to carry on the diagnosis from Apollo Gleneagles hospital, kolkata and she was referred to Dr. Sudip Roy. On 21st July, 2016 my father and my mother arrived at kolkata
and my mother got admitted in Apollo under observation of Dr.Sudip Roy(General Surgeon) . Multiple MRI was done and it was observed that apart from the main stone in gall bladder there were some minute stones exist in the common bile duct.Dr.Sudip Roy then referred us to Dr.Mahesh Goenka (Senior Gastroentrologist)for ERCP because as per doctors those minute stones has to be cleared from the duct first and then the gall bladder stone. We were explained that there was a minor chance of mishap like discomfort in throat, vomiting, loose motion etc but it was never explained that it would lead to death of my mother.
(B) An ERCP was done on 23rd July, 2016 and the day after she got intense abdominal and back pain. Doctor(Mahesh Goenka) initially verbally admitted that while doing ERCP he did something wrong which has turned into
acute pancreatitis and he is trying to treat this. He also told that this will take some time to cure and asked us to hold patience. Pre and Post ERCP result reports were never shown to us, it was just verbally said that the minute
stones were successfully cleared. We did whatever doctors said. They then shifted my mother into ICU. We were also told that we are lucky that she didn't catch any infection and neither there was any internal bleeding.
But after few days we were told that she is now suffering from severe infection and internal bleeding and the infection count is far beyond the normal rate which the doctors couldn't control later.Her whole abdomen
got swollen, her liver, kidney everything stopped functioning. Next day they told us a surgery is required to view the internal organs and to stop the bleeding. surgery was done and they said they had stopped few bleeding points and they kept her abdomen open for 2days for future treatment, but still there was no improvement. After 2days they again took her in O.T and placed a mash around her abdomen and told us that stitch is not required as the mash has been placed
(C) After so many procedures they didn't show us any pre and post surgery reports only we have been informed verbally. Multiple signatures were taken from my father but they never explained for what those signatures were taken when asked they explained those were for medical formalities, we believed them as we were not literate enough in medical science and terms.
(D) Doctors do not discuss the condition of patient adequately with the patient party. specially Dr.Mahesh Goenka who is the senior Medical expert feels very bothered when we used to ask about my mother's detoriating
health condition. He didn't give proper amount of time to treat my mother, everyday he used to visit the ICU for few minutes and used to look around the patients and used to left the situation over assistant doctors.
When my mother used to ask about her own health condition he never replied properly, even he used to give us few seconds to discuss about my mother's condition.
(E) 1 month my mother was in ICU, last 12days before her death she was under ventilation. Still doctors gave us hope that they were trying there best but she was critical. Even me and my family tried to shift my mother to other hospitals but doctors told us why we want to shift the patient as she is going to recover soon.
(F)After 1month of struggle my mother expired on 20.08.2016 at 5:20pm and the death certificate states this as "Multi organ failure due to sepsis with septic shock in a patient of acute pancreatitis with cholelithiasis.
From all organs working to : acute pancreatitis, multiple organ failure and none of them are acceptable and i strongly consider this as a serious case of serious "medical negligence" and "medical incompetence". After
death of my mother, Dr.Mahesh Goenka was nowhere to be seen. Post death medical billing procedure started. And they gave us a bill of 21lakhs along with my mother's body.We were mentally and physically broken at that time. After coming back to my native state Agartala we completed her cremetion and then when we started checking the reports given after her death we found that many prescriptions and main reports were missing.This is the usual scenario in this so called reputed hospital Apollo HOSPITAL and under Doctor like Mahesh Goenka. I would like to obtain the full investigation details. Hope my request would be highly prioritized and an investigation is set up.

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No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

My brother who was heading to Chennai International Airport to go back with his wife to Australia, suddenly started getting sever Stomach pain and rushed to near by Apollo hospital. The pain was so horrible pain that he literally rolling on floor with the pain. But still non of the senior doctors came to check and only the Junior MBBS doctors attended him saying that he getting stomach pain only because he had some loose motions and just gave some normal medication. My brother's wife is a doctor and she insisted them to do some check-ups and call senior doctors as my brother is literally crying with the pain but still non of the senior doctors turned up. My brother got their Australia tickets cancelled as the pain was too sever. On insisting they did few more tests and then concluded it is UTI (Urinary tract infection) but as my sister in law is doctor she made out that the pain must be of stones and told them to check for it. But they didnt do it, instead gave some pain killers. But after being discharged, my sister in law bought the medicines required for stone removal. She couldn't find them in the Apollo pharmacy or near by medical stores so she had go run about and then brought them and gave it to my brother. Then after few hours my brother could felt the pressure and found that a stone fell in his urine.
So this is how the Apollo doctors neglect the normal people. But they made bill of Rs. with no required treatment. They concentrate only on celebrities to make good money.

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No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

My dad had lyserturp surgery on 8/24/2016 and he also has heart problem too so after surgery he shuld stay more than 3 night in hospital and he is still hospital aroud 2:53 am my dad called me that his bed is and all his clothes are waite and at some time he has caitheter his caitheter was blocked with boold clot i went to the nurse to change his bed and clothes she told housekeeping to change his bed and clothes he told him in indian language that it his morning shift job to change i said so my dad shoud wait in soild linen and clothes the morning shift and the head nurse during chcking his caitheter droped the pip on the floor which connect urine bag to caitheter and she connected the infected tube back to my dad caitheter which is infection control issue. Second issue they want change his clothes without given him a bed bath when i asked all his body is with urine then she brought cold wips and want givehim bed bath at 2:53am under ac i am she did the uper body and let the housekeeping to do lower body then i told them ok let to show you how to do bedbath
I paid 180000 rupies for this poor and low quality service of the nursing i am reay appreciate the doctors work at hospital but thier operation won't be successful with this poor and low guality service of nursing does excutives know about that
The hospital is charging on foreigner 20%higher than indian they have to control thier service too and i want to find one if the incharge of the hospital to talkedto them about it i came from overseas for my patient safty here not to infect him.
Thank you

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No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

1) Patient admitted on 14/10/2016 but till today the exact nature of infection is not yet detected. Hospital informs that infection is there going by the CRP report and WBC but they have failed to detect where exactly the infection has occurred.

2)Doctor informed that as the patient was admitted in ICU infection got aggravated. Then admitting the patient in ICU could have been avoided?

3) we were assured by the Medical Superintendent that a cross consultation or a medical board will be constituted on 24/10/2016 and a specific reason would be given to us regarding the cause of infection but the same was astonishingly not done.

4) 17 days have gone by, the bill is increasing from 5 to 6 lakhs but still we do not know the exact location of the infection? The patient condition has deteriorated instead of improving. The result is not at all satisfactory.

5) Therefore, we would like to know the exact reason for infection and the specific name of the bacteria which is causing the deterioration and the specific medicine to be used to cure the same. Specialised critical care infection specialist to be brought from outside and consulted. It is quite disheartening to find that a reputed name like Apollo is not able to give specific answers.The trial and error method must stop now.

6) we would like to know as to why cross consultation or medical board did not take place initially and even after assuring us that a medical board would be constituted why was it not done? Is it not shear medical negligence?

Best Regards
Goutam Dass
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No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

Pathetic service, untolerable in stroke unit as all the stroke patients are dependent. Witness to rough behaviour to patients for dressing, no time for feeding the patients, dirty underwear not changed, only gossiping, less of staff, massage not done in proper intervals. None of the sisters listen to any patients of stroke unit of apollo gleneagles kolkata.
Bad behaviour with guests coming to see patients. As they are being monitored and corrected.