Apollo Hospital Customer Care

+91 44 2829 3333

+91 44 2829 0200

www.apollohospitals.com

No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

Apollo bhubaneswar is the worst hospital in odisha. All are fully money minded people starting form doctors till finance/management level. When patient is admitted they tried to see how much money the patient's family can give. Then they do treatment accordingly. They will keep the patient in icu and always try to keep the patient as long as possible.
Icu is not at all clean. Whoever gets admitted in icu will have definitely infection there as they don't keep the icu neat and clean.
The doctors/nurses who are in icu are not at all good. They used to do gossip and very rarely look at patient. Even if the patient will be shivering due to ac inside icu, the nurses never look at them.
If you ask any question about your patient during the icu visit, they used to say"dont intefer in our work. We are doing our work". So i just want to know from them,
"why these stupid people talk like this? Are'nt we giving money for our patient? Why cant we know about our patient's progress???
I would say there is no good words for those people. I am telling all these as i had experienced these situation very recently…
I had admitted my father for neurological problem. He was in icu for 35 days. He was undergoing treatment under dr. Debabrata biswal, neurological department.

He is such a game player, i do not have any words for him. Initially he used to tell, our patient is recovering, you came on time.. Bla bla.. We were keeping a hope as doctor is saying. Somehow we were arranging money as they were asking 35k daily basis. Though it was very much painful for us to arrange money, but again we were keeping a hope on doctor's word.
But this idiot doctor was playing with us. He and his team were telling such good story daily basis and at the end of 35 days…
Dr. Biswal left for foreign, for his personal vacation and left my father in that critical state. For them all these are busniess.
They give more priority to their personal life compare to patient's life.

O my question to these doctorts is.. Why you guys are playing such game with patient's life? If you dont know how to do treatment for any critical condition of a patient plesae do not touch patient's body and say"no" to patient's family.
Don't play game with anyone's life…

My serious suggestion.. If anyone wants to do any treatment for any disease in odisha.. Please never ever go to apollo bhubaneswar…

+91 44 2829 3333

+91 44 2829 0200

www.apollohospitals.com

No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

I Kalidas would like to state herein that on 06 07 2018 I took my wife
Mrs Malliga K ( patient) to Apollo Hospital Chennai for EAR problem.
I was directed by your OPD department to consult Dr Babu Monohar ENT,
after a check up he immidiately adviced surgery and to pay an advance of
Rs 10000/= (Rupees Ten Thousand only) but he did not wait for any test
report.

Receving the test report on 07.07.2018 Dr Bau Manohar Ent Surgeon said
that Surgery cannot be done as the patient is diabatic with high thyriod.

Patient Mrs Malliga was refered to Dr T S Boochandran Diabetologist and
Dr S Vasantha Kumari Anaesthiesia after consulting them ENT doctor decided not go for the operation.

Dr Babu Monoghar ENT delth this case unprofessionally gets very irritated being in the Hospitality Industries they should be polite this conveys a wrong image of the hospital.

We approched the ENT doctor for refund of the advance of Rs 10000/= paid vide reeipt no 19263197 dt 06.07.2018 which was refused that will be adjusted next time.

please note that we are comming all the way from Siliguri West Bengal and decided not to for any surgery at Apollo Hospital hence you are requested to refund advanced paid at the earliest.

+91 44 2829 3333

+91 44 2829 0200

www.apollohospitals.com

No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

Dear Madam/Sir,

I am M.K Jha From kolkata. My family is a regular visitor of your clinic/hospital. I have been visited Appolo clinic south city t, Kolkata on 21/01/2017 for taking the lab test report of my father G. K . Jha. Actually the issue date of all the test report is 20/01/2017. But as per your clinic reputation, I am going to take all the report is on 21/01/2017 5:45 PM. The attendees ask me to wait for some time for the report. I have waited for 30 minutes and ask her about the status. She again ask me to wait for some time. With these proceses, I have waited for almost 2 hours in your clinic. But after 2 hours also she doesn't able to give me the report or at least the time line. I am asking multiple time for the timeline, But she behaves like a boss and very rude with me. After that I met with your main receptionist at 1 St floor and director at 4 the floor too. But no body is helping me about this. Finally, I did not got my report today after waiting ideally for 2 and half hours. When I asked the receptionist for the complaing process and the higher authority, she tell me that she is the only boss, no body can do anything.

Actually my father is very ill and want those reports asap for doctor visit. But because of your clinic policy, process and careless employees, I have suffered so much. I think your clinic employees should have some common sense and responsibilities.

Please suggest me how should I launch strong complaints about your ruthless employee and overcome from this problem.

Best regards
M K Jha
Kolkata

+91 44 2829 3333

+91 44 2829 0200

www.apollohospitals.com

No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

I'm achyuthreddy treated with apollo hospital in filmnagar. My uhid :apj1.[protected] patient identifier ip240070 and my insurance company is national insurance (Medi asst). I asked them to give calim settlement letter. But there are saying that they will not receive original cashless documents from the hospital
Plz sir almost all i have discharged from the hospital on july 11 how time will you take to send that document. If you send the original cashless documents to my insurance company national insurance (Medi asst) they will send to calim settlement letter to me plz do it as soon as possible
My policy no:261000/50/16/10002417

+91 44 2829 3333

+91 44 2829 0200

www.apollohospitals.com

No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

Patient details:
Name : mrs veena
Age. : 44y/f
Hospital uhid :[protected]

Diseases details: renal failure, acute liver failure, dm2, sjograns syndrome, hyper – hypo tension, spinal t-12 fracture

Complaint details:

“on 29th oct 2016 patient came for regular
Hemodialysis as a life saving measure. After
That continuous medical negligence happened.
The major medical errors by hospital are”,
1. No doctors are available in dialysis unit on 29th oct 2016, during and after dialysis procedure. So no one advised about sepsis fever and all. So we moved to home at 4pm.

2. We got admitted to apollo hospitals emergency on 29thoct 2016 at 7pm with fever of 104f. They made clinical examination at 8:19pm (Within 20 to 30 minutes all clinical examinations has to be done, according to hospital protocols only).

3. Patient attenders noticed the emergency doctors
About her physical and mental behaviour changes with over sweating and coldness of the whole body.
Emergency doctors neglected patient condition. Due to this some guest episode happened like siezures. She became unresponsive, so they shifted to icu. And she moved to ventilator support.

4. After that guest episode, they shifted to do diagnosis like ct brain.in ct brain no clear evidence was not found for unresponsive of the patient. And neurologist advised to do immediate mri diagnosis. On that time mri machine was not working, so the plan was withelded. On the next day doctor advised to do mri and machine was not working. After 3 days on, 1st nov 2016 they shifted to apollo speciality hospital, jayanagar, bengaluru through ambulance along with ventilator support to do mri. Due to gods sake patient was with “pres syndrome. If some more vulnerable neurological disorders other than that “pres syndrome any thing can be happened to patient.

“this was the biggest medical negligence
And they played with life of the humans which
Was not acceptable at anywhere in the world”.

5. On 22nd nov 2016 due to hospital negligence patient fell down, that results in spinal cord t12 fracture. They have malpractised the major portion of the incident.
On 19th nov 2016 patient falls at home due to wetted toilet, she has some back pain and for confirmation we met orthopaedic dr, manish samson on opd. Patient requested x-ray has to be done, for that dr told there is no fracture and advised to take bed rest with ice local application along with some medication. After that incident we admitted the patient to emergency on 21st nov 2016 for the preliminary suspect of jaundice. After clinical examination they confirmed the jaundice. On the advice of our primary doctor, they shifted to hdu of hospital with all past and present disorders along with discharge summary. On 22rd nov 2016 with preliminary suspect of liver failure, she moved to dialysis unit with hospital dependent. During dialysis she felt uncomfortable due to diarrheal, giddiness, vomiting sensation along with little fever.
After post dialysis procedure she was shifted to wheel chair along with transport staff with no safety measures. After some time none of hospital staff members are there around dialysis unit. So due to diarrheal she wanted to pass her stool, so she called
Hospital staff for help, however no body was there so she moved herself, due to past giddiness and she fell down. After that incident she shifted to hdu (High dependency unit) with no diagnosis.
On 23th of afternoon she was diagnosed with x-ray dorsal spine ap and lat and it results in t-12 spinal cord fracture according to same orthopaedic doctor during ip visit in hdu, he wrote an fall assessment that ip x-ray shows evidence of old t-12 spinal cord fracture when recent fall at home. We have a proof of 19th oct 2016 opd visit fall assesment detail.in that, he wrote that no fracture observed according to the x-ray. And she got bedridden till date at her end stage of her life due to negligence of irresponsible hospital.

6. Patient was mentally harassed, abused by some insane and rubbish words, which moves the patient to depression. This turns to some more neurological disorders with present multiple disorders and illness. This incident was happened in micu of the hospital by some of the hospital staff.

They have harmed the patient healthy, beautiful and joyful life at her end stage of life. So we need your support to for the future medical expenses support and to full fill her dreams.

+91 44 2829 3333

+91 44 2829 0200

www.apollohospitals.com

No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

I was admitted into the hospital for a preplanned surgery without confirming with the surgeon in advance and after the admission i was told about the doctors unavailability.
Since i had medical insurance the hospital staff have tried to convince me to stay in the hospital for four days whereas my surgery was only 1 hr duration and my insurance claim would be only for 24 hours of admission. For the mistake of the hospital staff and miscommunication, i had to pay the bill. Really saddened with the service of the hospital

+91 44 2829 3333

+91 44 2829 0200

www.apollohospitals.com

No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

Hi all,

One of my cousin is working in apollo hospiatls cradle karapakkam, chennai.

In her hospitals for staff mobile phone is not allowed as per the policy. My question is if we have any emergency we will call to the desk (Land line number) but apollo cradle manager mr. Murthy attend the call and said that he will not inform too…

Then if we did like this how should we contacted to our relatives, wife, mother etc.

Kindly provide me valid reasons.

Thanks,
Mohammed asrar
Chennai.

+91 44 2829 3333

+91 44 2829 0200

www.apollohospitals.com

No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

My uhid – aths.[protected] appointment id – 114680 dt -28/02/18
I have taken appointment for online consultation for dr shrikant m of apollo chennai on 28.02.18 at 11.30-11.45. It was rescheduled to 03.30 – 03.45 pm.
But there was no communication from apollo side at that time.
I called customer care at aroung 4.15pm to ask whether appointment will happen or not. They told me that they will inform me within 10 mins but i did not receive any call from apollo. Apollo has wasted my 2 hrs. I send tehm mail to refund my money but till date i have not received rs. 1300/- paid by me in advance.

+91 44 2829 3333

+91 44 2829 0200

www.apollohospitals.com

No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

Hi. Am ex physiotherapy student of apollo. So recently i admitted my father for tomography at vijayanand doctor. He charged 4lakh rupee. Ok we paid the amount of 3lakh. And rest money i. E 80, 000. We kept i hold like we have so many sessions so we can pay per eacg session. That money no matter for us. But one fine day suddenly people and doctors over there asked patient to pay 80, 000 on spot they didnt allow this patient to meet doctor. Who is waiting to know the progression and thrn oay the amount but these people over there are really very rude to patient that they made patient to wait without food till 5ocl after his chemotherapy session. How disgusting. And when he asked about i anna know the progression then only i pay means. The junior docto over there said like notjing to say just you pay your bill and go from here. What the hell. Is this are you really a doctor? Is this a hospital? Dnt you know how to take care of critically ill patient who can pay the amount. Disgusting. This hospitsl not serving for patients health its serving just for money its a commercial they need only not health.. Disgusting. Shame on you people. I never reffer a patient to this hospital. Its not a hospital its a graveyard where you people make money of deadbodies. Its very shame. Being a physiotherapist as a doctor from apollo am feeling. Really its disgusting. Shame on your part. If you really care on patient health and respect. I need justicr to this. If it is really a hospital.

+91 44 2829 3333

+91 44 2829 0200

www.apollohospitals.com

No. 21, Greams Lane,Off. Greams Road, Chennai, Tamil Nadu, India – 600006

Name: n r chandrasekar
Uhid: ac01 [protected]
Op number: chmopp4283435
Bill no. Cmh-ocs-2691481 dated 25 mar 17 for rs. 19880/- gastroenterology dept.
I refer your bill no. Cmh-ocs-2691481 dated 25 march, 2017 for rs.19880/- wherein you have charged rs.10690/- towards gastroscopy medicine charges (Rs.975) and ge consumables (Rs.9715). Kindly provide break up details of these charges as this is required by the insurance copy with whom i have preferred a claim. As i now in singapore i am unable to come personally. I have sent a mail on 23rd and 29th may 2017. So far i have not received the details. Kindly send the details to my email id [protected]@yahoo.co.in