Apple India Customer Care

+91 80 4045 5150

www.apple.com/in

19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India – 560001

The laptop has a display issue, exactly the same as mentioned on their website for which they are offering a replacement of the display. However, the same is being offered for MacBook Pro 2016 and sold between 2016 and 2018, whereas my machine is a MacBook Pro 2017 and bought in 2017. They recognize the display issue and have also offered to fix the same but don’t know why they are not willing to acknowledge that the problem is identical in my machine as well and offer a similar resolution. Very Unfair and unlike an Apple Product / Service. Shame !!!

+91 80 4045 5150

www.apple.com/in

19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India – 560001

I purchased new iPhone 12 on 2 February 21, few days back while updating software phone was frozen & was not in working condition.I did whatever was mentioned on website & by their technical experts. Problem did not resolve, After studying problem (error 9) it was discovered to be manufacturing defect. I am doctor & presently our area is under total lockdown (Pune) Apple co is not ready to give new phone as replacement.unless it is given to local apple care shop, now in lockdown no shop is open, and I am without phone in covid time whom do I complain to get justice, cost of phone is 85000 & I can not buy another, Apart from consumers forum is their any central or state government website to complain where do I get justice faster

+91 80 4045 5150

www.apple.com/in

19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India – 560001

Many store nowadays sells first copy. And as they grow they taunt the public, why buy an original when you can get a rip-off at an affordable price. This particular store advertise products in such a way that as if they are selling original products at a lower rate while all they do is lure some fools who think it’s the same . This has to stop as it effects the nation and the companies . They sell all kinds of fake stuffs online and in stores. Kindly take responsible actions before they flood the Indian market and affect the nation’s economy.

+91 80 4045 5150

www.apple.com/in

19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India – 560001

I purchased my apple laptop in july 2020. Every apple product has a 1 year warranty with it if there is no physical or liquid harm done to the product. There was and issue with my laptop display I was seeing black vertical and horizontal limes on my laptop. It wasn’t working properly. I spoke with the customer care and they told me that there is a hardware issue with my laptop and advised me to go to the nearest apple service centre for the repair and they told me that if there is no physical harm to the laptop then they will be repairing it for free. This morning I went the apple service centre near me and showed them my laptop they told me that there is an internal damage in my laptop and asked me to pay ₹31, 999 for the repair although they accept it that there is no physical or liquid damage to my laptop but still they are not doing the repair as a part of there warranty. While checking the laptop they pressed my screen so hard that the issue has raised more and due to that the half of the screen is non-visible which has left me no option other than get it repaired. It just has 5 months that I have purchased my laptop after saving a lot of money. I have raised this issue to there customer care helpline but no one is willing to help me. Please look into this and help me resolve this matter.

+91 80 4045 5150

www.apple.com/in

19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India – 560001

I purchased my apple laptop in july 2020. Every apple product has a 1 year warranty with it if there is no physical or liquid harm done to the product. There was and issue with my laptop display I was seeing black vertical and horizontal limes on my laptop. It wasn’t working properly. I spoke with the customer care and they told me that there is a hardware issue with my laptop and advised me to go to the nearest apple service centre for the repair and they told me that if there is no physical harm to the laptop then they will be repairing it for free. This morning I went the apple service centre near me and showed them my laptop they told me that there is an internal damage in my laptop and asked me to pay ₹31, 999 for the repair although they accept it that there is no physical or liquid damage to my laptop but still they are not doing the repair as a part of there warranty. While checking the laptop they pressed my screen so hard that the issue has raised more and due to that the half of the screen is non-visible which has left me no option other than get it repaired. It just has 5 months that I have purchased my laptop after saving a lot of money. I have raised this issue to there customer care helpline but no one is willing to help me. Please look into this and help me resolve this matter. Please feel free to reach me at [protected].
Best,
Vansh Jolly

+91 80 4045 5150

www.apple.com/in

19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India – 560001

I had purchased an iPhone 11 (Black-128GB) on 29 October 2020. The phone had some battery health issues and was submitted by me on 22 January 2021 to Reliance Retail Limited- Janakpuri (West End Mall, New Delhi). The repair ID for my device was G[protected]. I collected a replaced device on 30 January 2021.

On receiving the replaced device, I observed a dot inside the camera and informed the service centre on the same day about it. They saw the images and agreed that it was a manufacturing defect and told me to submit the device again. I submitted the device again on 30 January 2021. The repair ID for my device was G[protected].

No follow ups were given to me by the service centre till 13 February 2021 when they told me that the phone was sent to the Bangalore service centre and they found no hardware issues and are returning back the same phone.

I went to the service centre to collect my phone on 15 February 2021. The issue with the camera was resolved but the main screen of the phone has a hard scratch on it. the scratch was not there on the phone when I submitted it to the service centre.

I have also informed Apple Care Support about the same and the case number is[protected].

I am going to take legal actions against Apple India and Reliance Retail Limited- Janakpuri for providing me a defective phone as a replacement, forcing me to accept the phone with a scratch (which wasn’t there when I submitted it) and also for misleading and making a fool out of me for 16 days.

I want a replacement device from Apple India or a refund for my product.